* ____________________________________________________________________________ *
* ID:                117                                                        
* PRODUCT:           AXWBAS                                                     
* RELEASE:           11.5                                                       
* DESC:             NT     -TAPE     ENGINE     CRASHES     IN    ACSLS         
* SYSTEMS AFFECTED: NT                                                          
* SOLUTION TEXT:                                                                
PRODUCT: BAB Windows Common                      RELEASE: 11.5                  
APAR #:  RO00387                                 DATE:    16 JUN 2008           
PROBLEM DESCRIPTION: NT     -TAPE     ENGINE     CRASHES     IN    ACSLS        
                     ----------------------------------------------------       
                     tape  engine  crash  during  init  with exception :        
                     Exception   Cause   :    EXCEPTION_ACCESS_VIOLATION        
                     (attempting   to    write)   Exception    Flags   :        
                     Noncontinuable   exception   Exception   Address  :        
                     01ca5450h  DLL/Exe   that  caused   GP:  C:\Program        
                     Files\CA\BrightStor ARCserve Backup\ACSLSRDC.dll           
                     PREREQS: SP4                                               
                     MPREREQS: None                                             
                     COREQS: None                                               
                     MCOREQS: None                                              
                     SUPERSEDED: None                                           
HYPER: NO                                                                       
DISTRIBUTION CODE: A (A=Available, I=Internal)                                  
PROBLEM RESOLUTION:  Follow the instructions below:                             
The following PREREQS must be applied before applying this fix:                 
SP4                                                                             
1. Unzip the fix file as follows:                                               
CAZIPXP -U RO00387.CAZ                                                          
2. Launch RO00387.exe.                                                          
For more information about using the 11.5 sp4 patch installer, please           
review knowledge base article TEC463526.                                        
PRODUCT(S) AFFECTED: BrightStor ARCserve Backup for Windows Release 11.5        
DOWNLOAD INFORMATION:                                                           
---------------------                                                           
NODE:  ftp.ca.com                                                               
PATH:  /CAproducts/unicenter/AXWBAS/nt/SP4/RO00387                              
FILES: RO00387.DFC RO00387.CAZ                                                  
UPDATED ROUTINES:                                                               
---------------                                                                 
Acslsrdc.dll    61440 WED JUN 04 16:44:58 2008                                  
RO00387.exe    8608680 TUE JUN 10 11:40:08 2008                                 
* ____________________________________________________________________________ *
* NT                    VERSION: 0     EFFECTIVE: 06/16/2008 ACTION: A          
   ***  NO ZAPS FOR THIS VERSION  ***