* ____________________________________________________________________________ *
* ID:                2                                                          
* PRODUCT:           AXWIMO                                                     
* RELEASE:           11.1                                                       
* DESC:             NT   -IMAGE   OPTION   FAILED   TO   FREEZE  VOLUME         
* SYSTEMS AFFECTED: NT                                                          
* SOLUTION TEXT:                                                                
PRODUCT: BAB Windows Image Option Common         RELEASE: 11.1                  
APAR #:  QO66655                                 DATE:    14 APR 2005           
PROBLEM DESCRIPTION: NT   -IMAGE   OPTION   FAILED   TO   FREEZE  VOLUME        
                     ----------------------------------------------------       
                     >>> ATTN: THIS  FIX IS FOR  NT 2003 ONLY  <<<              
                     Image option backup jobs fail. Brightstor log shows        
                     "E11065 Freeze Volume failed".                             
                     PREREQS: None                                              
                     MPREREQS: None                                             
                     COREQS: None                                               
                     MCOREQS: None                                              
                     SUPERSEDED: None                                           
HYPER: NO                                                                       
DISTRIBUTION CODE: a (A=Available, I=Internal)                                  
PROBLEM RESOLUTION:  Follow the instructions below:                             
This fix requires BrightStor ARCserve Backup Release 11.1 to be                 
installed.                                                                      
1. Unzip the fix file as follows:                                               
      CAZIPXP -U QO66655.CAZ                                                    
2. Rename hbmnt5.sys in X:\windows\system32\drivers to                          
hbmnt5.sys.QO66655.                                                             
3. Copy hbmnt5.sys to X:\windows\system32\drivers.                              
4. Reboot machine.                                                              
PRODUCT(S) AFFECTED: BRIGHTSTOR ARCSERVE BACKUP JPN         Release 11.1        
DOWNLOAD INFORMATION:                                                           
---------------------                                                           
NODE:  ftp.ca.com                                                               
PATH:  /CAproducts/unicenter/AXWBAS/nt/GA/QO66655                               
FILES: QO66655.DFI QO66655.CAZ                                                  
UPDATED ROUTINES:                                                               
---------------                                                                 
HBMNT5.sys    57599 MON MAR 07 17:04:16 2005                                    
* ____________________________________________________________________________ *
* NT                    VERSION: 0     EFFECTIVE: 04/14/2005 ACTION: A          
   ***  NO ZAPS FOR THIS VERSION  ***