BrightStor® ARCserve® Backup for Windows r11.1 Upgrade Patch
C00760-1E

5.0 Contacting Technical Support

1.0 Welcome

Welcome to BrightStor® ARCserve® Backup for Windows Upgrade Patch. This Readme file contains important information to help you with your implementation of the product, including installation considerations, operating system information, known issues, and how to contact Computer Associates Technical Support.

2.0 Patch Installation Considerations

The following sections provide information about installation issues to consider before installing the BrightStor ARCserve Backup Upgrade Patch to upgrade your system from BrightStor® ARCserve® Backup r11.0 to BrightStor® ARCserve® Backup r11.1.

The following list provides the build numbers for each component as they have been updated from the initial release of this product to the release of this patch:

• BrightStor ARCserve Backup r11.0 - Initial Release Build Number: 2670

  • Device patch 1 Build Number: 2671
  • Device Patch 2 Build Number: 2672
  • Device Patch 3 Build Number: 2673
  • Device Patch 4 Build Number: 2674

• Version Number: BrightStor ARCserve Backup r11.1

  • Update Patch Build Number: 3060

Note: The prerequisite for installing this patch is BrightStor ARCserve Backup r11.0. The Upgrade patch cannot update your systems from previous versions of BrightStor ARCserve Backup.

2.1 Installing the Upgrade Patch Locally

To install this patch locally:

1. Run the self-extracting file BAB111WE.exe.
2. Specify whether to leave or delete the unpacked files after the patch operation is complete. If you choose to leave the unpacked files, you can change the destination folder to which to extract the source files or you can click Next to extract the files to the default folder C:\BAB111W.
3. When the extraction is complete, setup automatically launches the Patch package to start the installation. Click Next.
4. Choose Local Install to apply the patch locally.
5. The setup detects installed BrightStor ARCserve Backup products. Click Next to continue applying the selected updates.
6. When the installation of the patch is complete, if you want to delete the unpacked files, the extracted source files can be deleted.

If you leave the unpacked files, you can run the patch again later by launching MasterSetup.exe from the Install folder. The setup log file is in the system temp folder %Temp%\CAPatch.log.

2.2 Installing the Upgrade Patch Silently

To install this patch silently:

1. Run the self-extracting file BAB111WE.exe.
2. Specify that you want to leave the unpacked files and identify a destination folder to which to extract the source files or click Next to extract to the default folder C:\BAB111W.
3. When the extraction is complete, setup automatically launches the Patch package to start the installation. Click Cancel to exit from the setup.
4. Change to the folder containing the extracted files using the command prompt. Run MasterSetup.exe under the Install folder with the parameter /i: and the path to the setup.icf file, as in the following example: C:\BAB111W\Install\MasterSetup.exe /i:C:\BAB111W\Install\setup.icf
5. Verify that all of the patch installations completed successfully. The setup log file is in the system temp folder %Temp%\CAPatch.log. When running in silent mode, all reboot requests are logged in the log file. After performing a silent installation, check the log file for reboot requests. When the silent installation of the patch is completed, you can delete the extracted source files.

2.3 Installing the Upgrade Patch Remotely

To install this patch remotely:

1. Run the self-extracting file BAB111WE.exe.
2. Specify whether to leave or delete the unpacked files after the patch operation is complete. If you choose to leave the unpacked files, you can change the destination folder to which to extract the source files or you can click Next to extract the files to the default folder C:\BAB111W.
3. When the extraction is complete, setup automatically launches the Patch package to start the installation. Click Next.
4. Choose Remote Install to apply the patch remotely.
5. Enter the name of the computer in the Computer Name field or select a computer from the list and click Add to log in to the selected server. Repeat this process to install the patch on multiple servers. When you have logged in to all the servers, click Next to continue.
6. The computers you selected for remote installation appear on the screen. Double-click each computer to view the installed products detected in remote machines.
7. The available patch components are listed for the target server. Click Next to continue applying the patch. Repeat the previous step and this step for all selected servers.
8. Verify that all of the patch installations completed successfully and determine if the remote machines should be restarted. The setup log file is in the system temp folder %Temp%\CAPatch.log on the target machine. When the installation is complete, if you chose to delete the unpacked files, the extracted source files are deleted. If you chose to leave the unpacked files, you can run the patch again by launching MasterSetup.exe from the Install folder.

2.4 Installing the Upgrade Patch Using Unicenter Software Delivery

To install this patch using Unicenter® Software Delivery:

1. Run the self-extracting file BAB111WE.exe.
2. Specify that you want to leave the unpacked files and identify a destination folder to which to extract the source files or click Next to extract to the default folder C:\BAB111W.
3. When the extraction is complete, setup automatically launches the Patch package to start the installation. Click Cancel to exit from the setup.
4. Run SDRegister.exe under the SD PACAKGE folder in the folder containing the extracted files you want to register in Unicenter Software Delivery.
5. Select the products you want to register and click Next.
6. Provide Unicenter Software Delivery user details and click Next to complete the registration.
7. When the registration has completed, follow Unicenter Software Delivery procedures to deploy this patch to the machines in your network.

3.0 Known Issues

The following sections describe known technical problems and workarounds relating to the BrightStor ARCserve Backup base product and the BrightStor ARCserve Backup agents and options.

3.1 Upgrading from BrightStor ARCserve Backup r11.0 Using the Upgrade Patch

The following issues are known to exist if you upgrade from BrightStor ARCserve Backup r11.0 to BrightStor ARCserve Backup r11.1 using the upgrade patch:

• If you are using the BrightStor ARCserve Backup Disaster Recovery Option Windows 2000 Floppy method, after you apply the upgrade patch, the Create Boot Kit Wizard asks for two additional disks to create Disaster Recovery Patch Disks. You should label these disks Disaster Recovery Patch Disk 1 and Disaster Recovery Patch Disk 2.

  Note: The Update Machine-specific Disk procedure is not supported on Windows 2000. Use the Create Boot Disks Option in the Create Boot Kit Wizard to update your Machine-specific Disk.

  After you apply the upgrade patch and create the required Disaster Recovery Patch Disks, you must perform the following procedure during the disaster recovery process:

  1. After the first reboot (the first time the Disaster Recovery wizard appears), the Disaster Recovery wizard prompts you to insert the Machine specific Disk. You are then prompted to insert Disaster Recovery Patch Disk 1 and Disaster Recovery Patch Disk 2.

     The wizard automatically reboots after you apply all of the Disaster Recovery Patch Disks.

  2. Follow the normal disaster recovery procedure after you restart your machine.

• If you are using the BrightStor ARCserve Backup Disaster Recovery Option on Windows XP or Windows 2003, after you upgrade the backup server to BrightStor ARCserve Backup r11.1, you must perform the following procedure:

  1. Download the BrightStor ARCserve Backup r11.1 Update Patch and extract the .CAZ to a temporary folder.
  2. The Extract process includes an ISO image. Burn this ISO image to a CD.
  3. During disaster recovery, when you are prompted to insert the BrightStor ARCserve Backup product CD, insert the CD you burned and proceed with the normal recovery process.

• Backup jobs created with VSS writer objects selected (for example, Event Log Writer, MSDE Writer, or WMI Writer) report incomplete results with the following error after the backup server is upgraded to BrightStor ARCserve Backup r11.1 using the upgrade patch:

E3230 Unable to backup writer [writer name]. VSS license violation.

• Beginning with this release of BrightStor ARCserve Backup for Windows, the BrightStor ARCserve Backup Agent for Open Files no longer supports Microsoft VSS writers. To retain this functionality, you must install the BrightStor ARCserve Backup Client for VSS Software Snap-Shot. If you are currently using the BrightStor ARCserve Backup Agent for Open Files to provide this functionality, you are eligible to receive, free of charge, a license for the BrightStor ARCserve Backup Client for VSS Software Snap-Shot. To receive this license, contact your local CA Total License Care department with a copy of the license certificate or license key for your current version of the BrightStor ARCserve Backup Agent for Open Files.

4.0 International Support

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

For BrightStor ARCserve Backup for Windows r11.1, in addition to the English release, Computer Associates supports the following languages:

• Internationalized and translated

  • French

  • German

  • Italian

  • Japanese

  • Simplified Chinese

  • Spanish

  • Traditional Chinese

• Internationalized

  • Brazilian-Portuguese

  • Korean

If you run this product on a language environment not included in the list, you may experience problems.

5.0 Contacting Technical Support

If you need technical assistance with this product, access the Computer Associates Technical Support site at ca.com where you can quickly locate answers to many questions. Technical support is available 24 hours a day, 7 days a week.