* ____________________________________________________________________________ * * ID: 16 * PRODUCT: AXWBAS * RELEASE: 16.5 * DESC: WIN-VARIOUS PROBLEMS WITH BACKUP AFTER 16.5 SP1 * SYSTEMS AFFECTED: WINDOWS * SOLUTION TEXT: This fix addresses a number of problems after the release of ARCserve Backup 16.5 SP1: 1. T55Z032 - EXCHANGE 2013 DOCUMENT LEVEL BACKUP HANG Exchange 2013 document level backup hang. This fix can also be applied to Exchange 2010 if a hang occurs. This fix has to be applied on both Exchange servers and ARCserve servers. 2. T55Z037 - MASTER JOB CRASHED ON SPANNING TAPE After applying R16.5 sp1, GFS rotation job will crash when spanning tape. The following message is seen in the activity log: "E2252 Master Job # Ù ID Ù has been crashed, cancelling child job (ID=#). 3. T51H122 - MEDIA NOT ASSIGNED TO SAVE SET POOL For a staging GFS job with migration to tape, after the migration job finishes, the media is not assigned to the save set of media pool. 4. T51H123 - DM JOB FAILS WITH E3843 Data Migration job tries to write to a staging group, and fails with error message: "E3843 The disk staging group (xxxx) can't be used as the data migration job's destination group". 5. T55Z042 - OVERWRITE MEDIA NAME DATE/TIME After SP1, backup global option "Overwrite same media or blank media " will format media with default media name which is date/time. The proper default function should be for ARCserve Backup to format media with original media name. After applying this fix, ARCserve Backup will revert back to formatting the tape with the original name. If you want the media to be formatted with date/time please set the following registry: X64: \\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Computer Associates\CA ARCServe Backup\Base\Task\Backup\UseBlankMediaName to 1 X86: \\HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\C A ARCServe Backup\Base\Task\Backup\UseBlankMediaName to 1 6. T58E221 - MULTISTREAM NOT SELECTABLE GRAYED OUT After applying SP1, multistream option within the GUI grayed out. After applying this fix, multistream option will be selectable. 7. T4C4126 - HYPER-V VM NOT POPULATED IN DB Failed to populate Hyper-V VMs into ARCserve DB. 8. RO70382 - MISSING LOCAL OPTION UNDER HYPE-V SYSTEM When trying to create a backup job using Virtual Machine Agent, "Local Option" menu under "Microsoft Hyper-V system" is not displayed in tree view. As a result, backup job runs with raw# mode by Global Option setting but it fails because it cannot connect to Client Agent with "Local Option" setting. 9. T245894 - RESTORE FROM UDP/D2D OR VM AGENT CORRUPTED a. When the file level restore completes successfully, the restored files are corrupted. This problem frequently occurs when restored from the following backup sessions: CA ARCserve UDP/D2D Agent for Windows CA ARCserve UDP/D2D Proxy Servers VMWare Systems (using VM Agent) (It may occur on the "CA ARCserve UDP Recovery Point Servers" session, too ) b. Very long pathnames are recorded in the following messages in Image000.log for the debug mode, and the log file enlarges much: "Skipping file as path is too long" The pathname is repetitive and wrong like "\Documents and Settings\Adminis\Documents and Settings\Administra\Documents and ..." in the message. c. The following error occur on some machines in the file level restore job for the VM agent session: AE0559 There was an error restoring at file level from the Image mode backup of the VM. (EC=-1) 10. T51H117 - JOB HISTORY SHOWS WRONG SIZE After a NAS backup, MB size of NAS volume in job history view is incorrect. 11. T56P015 - GFS JOB HISTORY FAIL TO EXPAND GFS job history fails to expand. 12. T56P017 - JOB HISTORY SHOWS INCORRECT SIZE Job history shows incorrect MB datasize 13. T5Y4019 - INCOMPLETE JOB HISTORY VIEW In the Job history tab only part of the Jobs are filled in with statistical data. With CA HBBU integrated backups, there is no detail information at all. 14. RO70779 - -RESTORED FILES CORRUPTED FROM D2D AGENT BACKUP When the file level restore from the backup data of ARCserve D2D destination completes successfully, the restored files are corrupted. This problem occurs if the backup was taken with r16.5sp1 of CA ARCserve Backup from the "CA ARCserve UDP/D2D Agent for Windows" node in the backup manager source tab. ***Note: Please take new backup after applying this fix to resolve this problem. This fix does not correct the data that has already been backed up! PREREQS: RO69280 MPREREQS: None COREQS: None MCOREQS: None SUPERSEDED: T55Z032 T55Z037 T51H122 T51H123 T55Z042 T58E221 T4C4126 RO70382 T245894 T51H117 T56P015 T56P017 T5Y4019 RO70779 HYPER: YES PROBLEM RESOLUTION SECTION: Follow the instructions below: The following PREREQS must be applied before applying this fix: RO69280 This fix Supersedes the following : T55Z032 T55Z037 T51H122 T51H123 T55Z042 T58E221 T4C4126 RO70382 T245894 T51H117 T56P015 T56P017 T5Y4019 RO70779 This fix requires CA ARCserve Backup Release 16.5 SP1 to be installed. Please apply this fix to all CA ARCserve servers, Windows Client Agent servers and Exchange servers where CA ARCserve Exchange agent is installed. 1. Unzip the fix file as follows: CAZIPXP -U RO70938.CAZ 2. Launch RO70938.exe. DOWNLOAD INFORMATION: --------------------- NODE: ftp.ca.com PATH: /CAproducts/unicenter/AXWBAS/nt/SP1/RO70938 FILES: RO70938.DFC RO70938.CAZ UPDATED ROUTINES: --------------- ASDBCLI1.dll 1657128 SUN JUN 22 22:58:00 2014 asdbnt1.dll 117032 MON JUN 23 20:21:15 2014 ASM_DT.dll 2256896 MON JUN 16 21:57:33 2014 vmdkimgdll.dll.x64 438056 SUN JUN 22 23:02:40 2014 vmdkimgdll.dll 362792 SUN JUN 22 23:02:44 2014 asrestor.dll 784680 MON JUN 16 02:00:16 2014 ca_msvmpopulatedb.exe.x64 479528 THU JUN 19 20:00:12 2014 univagent.exe.x64 1115944 MON JUN 16 01:58:23 2014 univagent.exe 997672 MON JUN 16 01:58:23 2014 ntagent.dll.2003.2008.2008R2 1599752 MON JUN 09 22:10:08 2014 ntagent.dll.x64.2003.2008.2008R2 2010888 MON JUN 09 22:10:20 2014 ntagent.dll.x64.xp.2000 2010888 MON JUN 09 22:10:30 2014 ntagent.dll.xp.2000 1599752 MON JUN 09 22:10:39 2014 imgw2k.dll 784680 SUN JUN 22 23:02:42 2014 asbackup.dll 2709800 FRI JUL 18 09:14:23 2014 RO70938.exe 61097136 FRI JUL 18 09:28:28 2014 DISTRIBUTION CODE: A (A=Available, I=Internal) PRODUCT(S) AFFECTED: CA ARCserve Backup Release 16.5 * ____________________________________________________________________________ * * WINDOWS VERSION: 0 EFFECTIVE: 07/21/2014 ACTION: A *** NO ZAPS FOR THIS VERSION ***