PRODUCT: SQL Agent Common RELEASE: 16.5 PROB #: 124 FN: T36A846 FT: DFP DATE: 22 Jan 2014 STARTRAK PRODUCT NAME: AXWSQL (Star Problem Product) PROBLEM SYMPTOM: WIN-SQL LOG SHIPPING ISSUE ---------------------------------------------------- ARCServe SQL agent backs up transaction log (T-log) of database which has log shipping. Any T-log backups done outside of the log-shipping process will cause the log-shipping chain to fail and the target database then become out of sync. PREINSTALL STEP : NO POSTINSTALL STEP : NO USE APPLYPTF TOOL : NO USE APPLYPTF-64BIT : NO MASTER IMAGE PATCH : NO PREREQS: RO62168_____________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ MPREREQS: None COREQS: None MCOREQS: None SUPERSEDED: None KEYWORDS: LOG-SHIPPING________ SQL_________________ LOG_________________ BACKUP______________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ T36A846_____________ GA__________________ OPSYS:WINDOWS_______ HYPER: NO DISTRIBUTION CODE: I (A=Available, I=Internal) DOWNLOAD INFORMATION: NODE: ftp.ca.com PATH: /CAproducts/unicenter/AXWBAS/nt/GA/T36A846 FILES: T36A846.DFP________ T36A846.CAZ________ ___________________ ___________________ ___________________ ___________________ PRE: RO62168 PRE: REQ: REQ: SUP: PROBLEM FIX: OTHER (ZAP,RELO,SMP,UPDSRC,UPDREX,SRC,REX,MOD OR OTHER) UPDATED ROUTINES: --------------- Bail.dll 389912 WED JAN 22 17:22:03 2014 Bail.dll.X64 468248 WED JAN 22 17:21:33 2014 SQLBL.dll 1708824 WED JAN 22 14:27:03 2014 SQLBL.dll.X64 2213144 WED JAN 22 14:22:04 2014 SQLPAAdp.dll 750360 WED JAN 22 17:23:05 2014 SQLPAAdp.dll.X64 1034008 WED JAN 22 17:22:36 2014 T36A846.exe 42703368 WED JAN 22 17:40:00 2014 PROBLEM RESOLUTION: Follow the instructions below: The following PREREQS must be applied before applying this fix: RO62168 This fix requires CA ARCserve Backup Release 16.5 to be installed. 1. Unzip the fix file as follows: CAZIPXP -U T36A846.CAZ 2. Launch T36A846.exe.