What Is RegisterIT
What Is RegisterIT?

RegisterIT is an intuitive wizard interface that guides you step-by-step through the process of registering Computer Associates (CA) Workgroup and Advanced Edition software products.  This help system provides information on how to get your Customer ID, edit your Customer ID, install a keycode file, and register CA products through the Internet, an e-mail address, a remote machine, a remote file, and telephone.  It also provides descriptions of RegisterIT Return Codes.


Product Registration

RegisterIT provides a variety of ways to easily register CA software:

Online Express–allows you to quickly register CA software using any Windows NT machine with Internet access.

E-mail–lets you send CA product registration request through your e-mail address if you do not have Internet access.

Remote–enables you to register through a remote Windows NT machine or by remotely generated files.

Install Keycode File–installs a .txt file that is needed to register your software through e-mail or remote location.

Phone–provides you with the ability to call your local CA office and register your software if you do not have Internet or e-mail access.

Also see View/Edit Customer ID.


First Time Registration

CA provides all users with a unique Customer ID to make it easy for you to register your CA software.  If this is your first time using RegisterIT you can obtain a Customer ID by following the steps as outlined in either of these topics:

Get Customer ID By Internet

Get Customer ID By Phone

If you already have a Customer ID, select the Register Now option from the RegisterIT wizard and click Next to begin registering your software.  You can also edit your Customer ID by selecting the View/Edit Customer ID option.


Online Express Registration

RegisterIT features an online express option to quickly register CA software over the Internet.  Multiple products can be registered by simply adding the product and registration ID into the RegisterIT wizard.

Online Express registration requires the machine running RegisterIT to be configured for Internet access in order to contact CA's license site.

Note:  You must have your Customer ID in order to register your CA product over the Internet.  Please refer to First Time Registration for instructions on obtaining your Customer ID.

Follow the steps below to register your CA product(s) online:

1.	In the Product Name field, enter the name of the CA product you wish to register or select a product using the drop-down menu box.

2.	Enter the product Registration ID that accompanies the product CD, in the Registration ID field.

3.	Optionally, enter the promotion code as shown on the product insert or Promotional Web page.

4.	Click Add.  The product name and registration ID will be added into the bottom window of the wizard.  You may add multiple products by repeating Steps 1-3.

If you made a mistake and added products that do not need to be registered, select the product in the bottom window and click Remove.  This action will not delete the product from your machine.

5.	After you have added or removed products, click Next.  RegisterIT status messages display informing you of the status of the product(s) you attempted to register.

If there are any discrepancies regarding your registration, a [image] icon will appear along with a brief description of the problem.  Please refer to the list of Return Codes for a complete description.


E-mail Registration

RegisterIT has the capability to register your CA software through e-mail if you do not have access to the Internet.  The only requirement is that the machine running RegisterIT must be configured to send an e-mail message to the CA license site.

Note:  You must have your Customer ID in order to register your CA product through e-mail.  Please refer to First Time Registration to obtain your Customer ID.

Follow these simple steps below to register your CA software through e-mail:

1.	Enter your e-mail address and click Next.  CA will send you an automated e-mail containing two text files.  One of the text files will contain a keycode for each product you indicated to register.  Save this file to a safe place.  Keycodes can be used again in generating your license file in the event the file is erased or damaged.

The second text file, "Status.txt”, contains status information on your product registration request. Use Notepad, Wordpad, or any ASCII editor to review this file to ensure all products were registered successfully.

Note: This is an automated service.  Please do not reply to e-mail received from this account.  For any problems or questions please send an e-mail to Help@licensedesk.cai.com.

2.	Once you have obtained the keycode for a specific CA software product, follow the directions for Installing a Keycode File.


Install a Keycode
Install a Keycode File

If you do not have Internet access, or you have registered CA software by e-mail or remote files, you need to install a keycode file (*.txt).  The keycode file is used to set up your CA software license for each product you need to register.  This is the *.txt file that you received from CA's e-mail automated service or obtained by running RegisterIT Remote and saving the *.txt to a safe location.

To install a keycode file, enter the full path of the *.txt you want to install or use the Browse button to navigate the path, then click Next.

The RegisterIT status message window appears indicating the status of your registration request.  In the event that there is a problem receiving your request, a [image] icon will appear along with a brief description of the issue.  See Return Codes for a complete listing of possible codes.

If you are experiencing problems, contact CA's license desk at Help@licensedesk.cai.com or call your local CA office.


Remote Registration

You can register CA software remotely from your local machine or from generated files.

Note:  You must have your Customer ID in order to register your CA software remotely.  Please refer to First Time Registration to obtain your Customer ID.

Remote Machine–registers software on other Windows NT machines from your local machine.

Remote Files–registers software from generated files by obtaining registration keycodes that create a license file from a remote machine.

Select the method of registering remotely; Remote Machine or Remote Files and click Next.

Note:  Remote Machine registration requires an administrative login and password for each machine you want to register remotely.

Note:  Prior to using remote files, RegisterIT Remote must be run on each remote machine prior to generating a remote license file.


Remote File Registration
Remote Files Registration

If there are machines that are not accessible on the network, generated remote files via RegisterIT Remote can be used to acquire a keycode file (machine_name.txt).  The machine_name.txt file is needed to create a license file when registering through remote files.  RegisterIT Remote (regrmote.exe) must have been run on each remote machine in order to use the remote file registration method.

Prior to using the Remote Files option, RegisterIT Remote must be executed on each remote machine to generate a license remote file.

To register your CA software by remote file registration, follow the steps below:

1.	In the Remote File Location field, enter, or select Browse to enter the path where you saved the .lrm file using the RegisterIT Remote executable.

The .lrm file name, file size, and modified date will populate the wizard's bottom window.

2.	Enter the location or use the Browse button to enter the path where you want the keycode file(s) (*.txt) to be saved.

3.	Click on the File Name(s) (*.txt) for which you want to register the product, then click Next.

4.	Use the drop-down box to enter the name of the product you want to register.

5.	Enter the Registration ID that accompanies the product CD for the product name that you entered in the field above.

6.	Click Add.  The product name and registration ID will be added into the bottom window of the wizard.  You may add multiple products by repeating Steps 4-6.

You can remove a product by selecting it from the bottom window then clicking the Remove button.  This action will not delete the product from the machine.

7.	Click Next after you have finished adding or removing products to register.

The RegisterIT message status window appears to inform you of the status of your request.

In the event that there is problem receiving your request, a [image] icon will appear along with a brief description of the issue.  See Return Codes for a complete description of possible errors.

8.	Once you have obtained your keycode file(s) (*.txt) successfully, click Next.  Click Finish to end this session.

9.	The keycode file(s) (*.txt) will be written to the keycode file location which you specified in Step 2.

10.	Use Install Keycode File to create the license file for each machine or you can use the RegisterIT command line (Regit –i<MachineName.txt>) on each machine to generate the license file.


Phone Registration

If you do not have Internet access or an e-mail account, you can register CA software by calling the CA office nearest to you.

Note:  You must have your Customer ID in order to register your CA product over the telephone.  Please refer to First Time Registration to obtain your Customer ID.

Follow these easy steps to register CA software by telephone:

1.	Click on the name of your country from the scroll-down list and click Next.

2.	Select a CA product using the drop-down box.

3.	Enter the registration ID that accompanies the product CD and click Create Registration Code.  The wizard will populate the Registration Code field.

4.	Call your local CA office (listed at the top of the screen) to give the CA representative your Registration code.

You will be given a keycode to enter in the RegisterIT wizard.

5.	Enter the keycode and click Install to create your product license file.  The RegisterIT message status screen will appear indicating the status of your license request.

6.	Once you have successfully registered your CA software, select Next.

7.	Click Finish to end this session.


Return Codes

RegisterIT displays return codes to indicate if your CA product was successfully registered.  The table below lists possible return codes with a description of the cause.

Return Code	Description	Cause
-1	Invalid parameter detected	Did not provide correct data.
-2	Invalid registration code	Did not provide correct registration code.
-3	Invalid product code	Did not provide correct product code.
-4	Invalid customer id	Did not provide correct customer ID.
-5	Registration ID and product code mismatch	The registration ID for a specific product does not match.
-7	Invalid keycode	Returned keycode does not match the MAC address or HDD serial number of the machine it is being installed on.
-8	Invalid upgrade version
-9	Unable to open CA license file (CA.olf)	Cannot access file.
0	Registration successful
3	Customer ID and zip code mismatch	Did not provide correct Customer ID and/or zip code.
6	Re-registration successful	You already registered this product.
7	Registration successful, but licensing limits are exceeded
13	Down grade registration is not allowed	Full product is registered while you are attempting to register a trial version.
14	Invalid registration ID	Unknown stratification code detected.
15	Re-registration successful, but licensing limits have been exceeded
26	Unable to open connection	Internal network problems or CA site not available.
27	Unable to read web file	Bad HTML string returned from CA.
28	Unable to parse key	Bad keycode returned from CA.


Company Name

Enter the name of your company.


Contact Person

Enter your name or the name of the person whom CA can contact.


Address

Enter your company's address.


Address 2

An extra line to enter the address of your company.


City

Enter the name of the city where your company is located.


State/Prov

Enter the state or province where your company is located.


Get Customer ID By Internet

If you have Internet access, you can get your Customer ID by selecting the Get Customer ID By Internet option from the RegisterIT wizard interface.

Follow these easy steps to obtain your Customer ID using the Internet:

1.	Complete the first screen of customer information listed below then click Next.

Company Name

Contact Person

Address

Address 2

City

State/Prov

2.	Fill out the second screen of customer information listed below then click Next.

Zip/Postal Code

Country

Phone

Fax

Email

Reseller

Note:  Your zip code/postal code is used as your password.  For customers outside the US, please use the password you entered in the Zip/Postal Code field.

Note:  The Email field is required.

RegisterIT processes your information and populates the next screen with your Customer ID and Zip/Postal Code.  RegisterIT stores your Customer ID and zip code/ postal code into memory for the next time you wish to register any CA software.

3.	Click Next to begin registering your CA software.  See Product Registration for more information.


Get Customer ID By Phone

If you do not have an e-mail address or access to the Internet, you can call CA to get your Customer ID.  You can get the number of the nearest CA office by selecting the Get Customer ID By Phone option and click Next.

The wizard will advance to the next screen where you can use the scroll-down list to find the telephone number of the CA office in your country.

Call the CA telephone number located in the scroll-down list and ask to speak with a license desk representative.  The CA representative will give you a Customer ID number over the telephone.

Enter your Customer ID and zip code in the fields provided to the right of the scroll-down list.

Note: Your zip code will be used as your password.

Now that you have your Customer ID and zip code you can begin registering your CA software.


Keycode

Number string assigned by CA used to construct your product license.


Country:
Country

Enter the name of your country.


Phone:
Phone

Enter your area code and telephone number.  If you are located outside of the US, enter your country code, city code and telephone number.


Fax:
Fax

Enter your facsimile number.


Email

Enter your e-mail address.

Note:  You must enter an address in this field in order to proceed with the registration process.


Reseller:
Reseller

Select whether or not you are a reseller.


Zip/Postal Code

Enter your zip code or your postal code.  If you do not have a zip code/postal code, please enter at least five alpha or numeric characters in this field.


RegisterIT Remote

You must run RegisterIT Remote before attempting to register CA software using the Remote Files option.  RegisterIT Remote will generate a *.lrm file that you can save in any safe location.  You will access the *.lrm file when registering through the Remote Files option.

RegisterIT Remote (Regrmote.exe) will be executed upon installation of RegisterIT.  For all other remote machines that you want to register via the Remote Files option, just execute Regrmote.exe on those machines to create the machine_name.lrm file and save the file so that it is accessible when using the Remote Files option.

RegisterIT Remote is a wizard interface that provides you with the following license remote file information:

Name

NIC Address

Hard Drive Serial Number

Enter

Operating System

You can save this information to a file by clicking the Save File button.  Navigate the path where you want to save the file.  A message dialog will appear informing you that the file has been successfully saved as *.lrm file to the designated path.  After you have saved this file, click Finish to exit RegisterIT Remote.


Remote Machine Registration

RegisterIT allows you to register CA software on multiple machines from a central location.

Note:  Remote machine registration requires an administrative login and password for each machine you need to remotely register.

1.	Enter or select the name of the remote machine from the network tree in the Available Remote Machine window.

2.	Click Add to add the remote machine(s) into the Selected Remote Machine window.

You can remove a machine(s) by selecting a machine from the Selected Remote Machine window by clicking the Remove button.  The machine name will move back into the Available Remote Machine list.  This action will not delete the machine from the network.

3.	Once you have added or removed a remote machine(s), click Next.

4.	The Remote Machine Administrative Username/Password dialog will appear.  Enter the User name and password for the remote machine and click Next.

5.	Enter or select a product from the drop-down list box and enter the registration ID that accompanies the product CD for the corresponding product.  You may add or remove as many products as you need.

6.	Once you have finished adding or removing products, click Next.

The RegisterIT message status window appears to inform you of the status of your request.

In the event that there is a problem receiving your request, a [image] icon will appear along with a brief description of the issue.  See Return Codes for a complete description of possible errors.

If you are experiencing problems, contact CA's license desk at Help@licensedesk.cai.com or call your local CA office.

7.	Once you receive the message that RegsiterIT Remote is running on the machine(s), click Finish to end this session.


Edit Your Customer ID

If you obtained a Customer ID through an older version of RegisterIT, the View/Edit Customer ID option allows you to manually enter that Customer ID without getting a new one.

1.	Select View/Edit Customer ID, then click Next.

2.	Edit your Customer ID by typing your old Customer ID, Zip/Postal Code and E-mail address, then click Next.

RegisterIT saves the information for the next time that you want to register CA software.


RegIT FAQs

Before calling Technical Support or The License Deck (TLC), please have your site ID or customer number ready and if possible, be in front of the machine that is having difficulties.

Q:	If I choose “Register Later” when running RegisterIT, what will this do?

A:	Although Computer Associates prefers you register online or with TLC so that you will get further updates on the product, if you are unable to do so, “Register Later” will provide you with a permanent license. However, you will receive periodic messages stating “License key produced by Register Later. Use Register Now to officially license your product with Computer Associates." CA strongly recommends that you register online at some time in the future.

Q:	On the CD along with what I purchased are many other components of the product. Why are they there?

A:	These are trial version of the software. You will have a 30-day trial period for all products on the CD. If you wish to purchase one of these products, please contact our Orders department at 1-800-841-8743.

Q:	How do the InoculateIT server and agent keys work?

A:	The server must be licensed and one client from each client pack must be licensed on the server. This will satisfy the license for the remaining clients.

Q:	How do I use RegisterIT Remote?

A:	Launch RegisterIT, choose Register Now. Choose Remote. Follow the online directions.

Q:	What is the Promo Code?

A:	From time to time CA offers special promotions for registering your CA product usage. The PROMO CODE field on the Online Registration window can be used for entering a supplied promotion code if one wants to participate in a particular promotion. This field is entirely optional.

Q:	If I do not enter a Promo Code am I still eligible?

A:	No, you must enter the Promo Code in the online registration to be eligible.