BrightStor® ARCserve® Backup Version 9.01 Patch 5 for Windows

4.0 Contacting Technical Support

1.0 Welcome

Welcome to BrightStor® ARCserve® Backup Version 9.01 Patch 5 for Windows. This readme file contains issues fixed since the release of BrightStor ARCserve Backup Version 9.01 Update. This file also provides you with information regarding installation considerations for this patch.

This patch is cumulative. Items provided by Patch 5 have been identified as separate from items carried forward from prior patches.

The following list provides the build numbers for each component as they have been updated from the initial release of this product to the release of this patch:

• BrightStor ARCserve Backup Base Product
  • Initial Release: 1868
  • Patch 1: 2000
  • Patch 2a: 2010
  • Version 9.01: 2020
  • Patch 3: 2030
  • Patch 4a: 2040
  • Device Patch 1: 2041
  • Device Patch 2: 2042
  • Device Patch 3: 2043
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Tape Library Option
  • Initial Release: 1868
  • Patch 1: 2000
  • Version 9.01: 2020
  • Patch 3: 2030
  • Patch 4a: 2040
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Image Option
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 3: 2030
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Serverless Backup Option
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 3: 2030
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Disaster Recovery Option
  • Initial Release: 1868
  • Patch 1: 2000
  • Version 9.01: 2020
  • Patch 3: 2030
  • Patch 4a: 2040
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Network Attached Storage (NAS) Option
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 4a: 2040
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Client Agent for Windows
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 3: 2030
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Agent for Microsoft SQL
  • Initial Release: 1868
  • Patch 2a: 2010
  • Version 9.01: 2020
  • Patch 3: 2030
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Agent for Microsoft Exchange Server
  • Initial Release: 1868
  • Patch 2a: 2010
  • Version 9.01: 2020
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Agent for Oracle
  • Initial Release: 1868
  • Patch 2a: 2010
  • Version 9.01: 2020
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Agent for SAP R/3 Oracle
  • Initial Release: 1868
  • Patch 2a: 2010
  • Version 9.01: 2020
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Agent for Informix
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Agent for Lotus Notes
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Agent for Sybase
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Agent for Advantage™ Ingres®
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Agent for Open Files
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 5: 2050
• BrightStor® ARCserve® Backup Optical Library Option
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 5: No change
• BrightStor® ARCserve® Backup Storage Area Network (SAN) Option
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 5: No change
• BrightStor® ARCserve® Backup Unicenter® Integration Option
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 5: No change
• BrightStor® ARCserve® Backup RAID Option
  • Initial Release: 1868
  • Version 9.01: 2020
  • Patch 5: No change

Note: The prerequisite for installing this patch is BrightStor® ARCserve® Backup Version 9.01 (Build 2020)

2.0 Installation Considerations

The following sections provide information about the installation of this patch.

2.1 Local Installation

To install this patch locally:

1. Run the self-extracting file BAB901WP5.exe.

2. Specify whether to leave or delete the unpacked files after the patch operation is complete. If you choose to leave the unpacked files, you can change the destination folder to which to extract the source files or you can click Next to extract the files to the default folder C:\BAB901WP5. When the extraction is complete, setup automatically launches Patch package to start the installation. Click Next.

3. Choose Local Install to apply the patch locally.

4. Choose the components you want to install and click Next to continue applying the selected updates. By default, all available update packages are preselected. Packages with prerequisites cannot be selected individually. For example, Tape Library Option cannot be selected unless BrightStor ARCserve Backup Base component is selected.

5. When the installation of the patch is complete, if you want to delete the unpacked files, the extracted source files can be deleted. If you leave the unpacked files, you can run the patch again later by launching MasterSetup.exe from the Install folder.

6. The setup log file can be found in the system temp folder %Temp%\CASPsetup.log.

2.2 Silent Installation

To install this patch silently:

1. Run the self-extracting file BAB901WP5.exe.

2. Specify whether to leave or delete the unpacked files and specify a destination folder to which to extract the source files or click Next to extract to the default folder C:\BAB901WP5.

3. When the extraction is complete, setup automatically launches the BrightStor ARCserve Backup Version 9.01 Patch 5 package to start the installation. Click Cancel to exit from the setup.

4. Modify the Install\setup.icf file in the folder by adding component names to the ProductList= key. For example, to apply the Base component Update, Tape Library Update, and Disaster Recovery Update, modify the setup.icf file as in the following example:

   [Install]
   ProductList=ARCserve, TLO, DRO
   

   The following is the complete list of component names:

   • Product Name: BrightStor ARCserve Backup

     Key: ARCserve

   • Component Name: Client Agent for Windows

     Key: NTAgent

   • Component Name: Tape Library Option

     Key: TLO

   • Component Name: Optical Library Option

     Key: OLO

   • Component Name: Storage Area Network Option

     Key: SANO

   • Component Name: Serverless Backup Option

     Key: SBO

   • Component Name: Image Option

     Key: IO

   • Component Name: Disaster Recovery Option

     Key: DRO

   • Component Name: Unicenter Integration Option

     Key: TI

   • Component Name: NAS Option

     Key: NASAgent

   • Component Name: Tape RAID Option

     Key: RO

   • Component Name: Backup Agent for Open Files

     Key: BAOF

   • Component Name: Backup Agent for Microsoft Exchange Server

     Key: DBAEXCH

   • Component Name: Backup Agent for Informix

     Key: DBAINFO

   • Component Name: Backup Agent for Advantage Ingres

     Key: DBAINGRES

   • Component Name: Backup Agent for Lotus Notes/Domino

     Key: DBANOTE

   • Component Name: Backup Agent for Sybase

     Key: DBASYBASE

   • Component Name: Backup Agent for Oracle

     Key: DBAORA

   • Component Name: Backup Agent for Microsoft SQL

     Key: DBASQL

   • Component Name: Backup Agent for SAP R/3 Oracle

     Key: DBASAPORA

   • Component Name: Diagnostic Utility

     Key: CADIAG

   When you have added all of the necessary component keys, save the file.

5. At the command prompt, change to the folder containing the extracted files. Run MasterSetup.exe under the Install folder using the parameter /i: and adding the path to the setup.icf file, as in the following example:

   C:\ BAB901W\Install\MasterSetup.exe /i:c:\temp\setup.icf
   

6. In the setup log file, in the system temp folder %Temp%\CASPsetup.log, verify that all of the patch installations completed successfully. When running in silent mode, all reboot requests are logged in the log file. After performing a silent installation, check the log file for reboot requests.

7. When the silent installation of the patch is completed, the extracted source files can be deleted.

2.3 Remote Installation

To install this patch remotely:

1. Run the self-extracting file BAB901WP5.exe.

2. Specify whether to leave or delete the unpacked files after the patch operation is completed. If you choose to leave the unpacked files, you can change the destination folder to which to extract the source files or you can click Next to extract to the default folder C:\BAB901WP5.

3. When the extraction is complete, setup automatically launches the BrightStor ARCserve Backup Version 9.01 Patch 5 package to start the installation. Click Next.

4. Select Remote Install and continue.

5. Enter the name of the computer in the Computer Name field or select one from the list, and click the Add button to log in to the selected server. You can repeat this process to install the patch on multiple servers. When you have logged in to all the servers, click Next to continue.

6. The computers you selected for remote installation are listed on the screen. Double-click each of them to configure remote installation.

7. The available patch components are listed for the target server. Choose the components to install and click Next to continue applying the selected patch. By default, all available update packages are preselected. Packages with prerequisites cannot be selected individually. For example, Disaster Recovery Option cannot be selected unless the BrightStor ARCserve Backup Base component is selected.

   Repeat steps 6 and 7 for all selected servers.

8. In the setup log file, in the system temp folder %Temp%\CASPsetup.log on the target machine, verify that all of the patch installations completed successfully and determine if the remote machine should be restarted.

9. When the installation is complete, if you chose to delete the unpacked files, the extracted source files are deleted. If you chose to leave the unpacked files, you can run the patch again by launching MasterSetup.exe from the Install folder. When the remote installation of the patch is completed, the extracted source files can be deleted.

3.0 Included Fixes

The following sections provide information about the fixes included in this patch.

3.1 Base Product Fixes

The following section provides information about fixes relating to the BrightStor ARCserve Backup base product:

• [T2D2218], [T2D2233] BrightStor ARCserve Backup has been enhanced to ensure that system state backup operations on Windows 2000 domain controllers with Active Directory logs at the root of any drive no longer fail on Windows NT.

• [QO54881] BrightStor ARCserve Backup has been enhanced to ensure that you no longer receive the error "File header signature or stream signature is invalid" when restoring or verifying data from certain backup sessions (a backup session is a backup of a file system or database - backup jobs can contain multiple sessions). Previously, data corruption problems occurred during backups if, while the first session of a backup job was running, 1000 other backup sessions started and were completed. If a new backup session started (session 1001) while session 1 was still running, this session would be corrupted.

• [QO53877] Error messages are now properly reported during file backups when I/O errors occur during the reading of files. When restoring files, the error message "N3941 Skip file - Marked as invalid. (FILE=File Path Name>" is reported in the job log file.

• [T369129] The BrightStor ARCserve Backup Database Engine has been enhanced to generate messages indicating the reason for any shutdown.

• [T3EE025] BrightStor ARCserve Backup has been updated to ensure that you can modify backup schemes without changing the type of backup to be run.

• [T352041], [T16C283] BrightStor ARCserve Backup now reliably reports accurate library device information from the command line on Windows NT when two libraries are connected to the same adapter.

• [T16C292] You can now reliably run backup jobs after making changes to group configurations without needing to restart the Tape Engine. New group information is now updated when you redefine device groups. This operation no longer requires that you restart the Tape Engine. In addition, it helps backup jobs to span tapes, crossing group boundaries.

• [T3B2006] BrightStor ARCserve Backup now allows you to set an execution time that differs from the time originally set in a GFS rotation job.

• [T16C299] Group configuration information is no longer lost after the Tape Engine is restarted.

• [T16C327] BrightStor ARCserve Backup now correctly reports warnings or errors when you stop and restart the Tape Engine when using virtual libraries.

• [T3B2012] BrightStor ARCserve Backup has been enhanced to ensure that filters set before jobs are modified are retained after the modifications have been made. In addition, the manager no longer fails when you select the Source Priority button for these jobs.

• [T1A5123] The BrightStor ARCserve Backup Device Manager now accurately displays media status information for file system devices.

• [T1A5125] The Device Manager has been enhanced to ensure that it accurately reports the amount of data backed up.

• [T367027] BrightStor ARCserve Backup has been enhanced to ensure that you can configure Lotus Notes from the Backup Manager Alert Option.

• [T2D2195] BrightStor ARCserve Backup has been enhanced to ensure that jobs start normally, and that you can stop the Job Engine service normally, after you enable the Database Engine with debug levels greater than 2.

• [T2D2194] Rotation jobs using a single device group with 400 slots no longer fail when these jobs enumerate the tapes.

• [T3B1004] BrightStor ARCserve Backup now properly displays the system state in the Windows NT, Windows 2000, and Windows XP section when you select a remote BrightStor ARCserve Backup Version 9 server as the default host server.

• [T2D2237] Selecting Job Detail for generic user entries in the GUI no longer causes caloggerd to fail.

• [T367039] BrightStor ARCserve Backup has been updated to ensure that, for a differential rotation scheme on a Windows host server, if you change the backup method for a specific day, the Differential Modification Date is no longer an available option. The option remains available on UNIX host servers.

• [T3B2019] BrightStor ARCserve Backup has been enhanced to ensure that local server system state information is no longer overwritten when you merge backup jobs to a different BrightStor ARCserve Backup system and then restore the data to its original location.

• [T3D3014] BrightStor ARCserve Backup has been enhanced to ensure that Japanese characters are no longer corrupted in the GUI.

• [T2D2174], [T36B079] Media pool information is no longer lost when you modify rotation jobs.

• [T2D2177] BrightStor ARCserve Backup now allows you to run incremental backup operations using wildcards (*) and your own naming conventions for tapes in a media pool. Previously, although the first incremental backup would run properly, the next incremental backup would not append to the tape and you would be prompted for a blank tape.

• [T369069] The Backup Agent Options in the Restore Manager now accurately reports the size of large SQL data files.

• [T2D2186] BrightStor ARCserve Backup has been enhanced to ensure that Job Properties accurately reflect the size of the files for backup and restore operations.

• [T2D2191] BrightStor ARCserve Backup has been enhanced to ensure that merge operations no longer fail in error with the warning "E3853 Session was truncated."

• [T36B051] You can now reliably back up Macintosh services residing on UAM volumes on Windows 2000 servers.

• [T2D2199] BrightStor ARCserve Backup now reliably backs up local and remote Windows 2000 files.

• [T369093] Domain user authentication no longer fails due to a port mapper failure. Previously, if port 111 was unavailable, the portmapper would fail, causing domain user authentication to fail.

• [T352048] BrightStor ARCserve Backup has been enhanced to allow administrators to specify in the Restore Manager that permissions for files and folders should not be restored.

• [T2D2210] When you use the English version of BrightStor ARCserve Backup on a German operating system, you can now back up the X:\Dokumente und Einstellungen folder without receiving a message indicating a sharing violation.

• [T2D2223] The Q option in the ca_devmgr –mount command now properly executes a quick inventory of the slots.

• [T2D2222] When using the Tapetest –f format tape command, tape names longer than 23 characters no longer generate random, nonsense characters at the end of the tape name after the formatting operation is complete.

• [T2D2224] BrightStor ARCserve Backup has been updated to ensure that it now properly uses upper case letters for WINNT in the path for each value in the registry.

• [T3B1008] BrightStor ARCserve Backup has been updated to ensure that you no longer receive erroneous licensing errors related to the Tape Library Option when you have not installed the option.

• [T16C309] For OnStreamADR with firmware 6.06, backup jobs no longer fail in error with the message "E3719 Unable to write to media. EC=CARTRIDGE NOT IN PLACE."

• [T369121] Full machine backup operations now properly prompt you for database agent security credentials, and package those credentials in backup jobs.

• [T2D2228] BrightStor ARCserve Backup now allows you to assign slots to groups originally configured without specific slot assignments and back up those groups without causing the Tape Engine to fail.

• [T2D2231] BrightStor ARCserve Backup now properly spans to blank tapes for tapecopy operations using the –c switch.

• [T367045] BrightStor ARCserve Backup now properly sorts the Destroyed column on the Database Manager Media Record tab.

• [T2D2234] BrightStor ARCserve Backup has been enhanced to ensure that you can restore Exchange data after merging the backed up sessions from tape.

• [T31A148] BrightStor ARCserve Backup has been enhanced to ensure that you can submit backup jobs on Windows SAK 2.0 servers through the terminal services window.

• [T2D2252] BrightStor ARCserve Backup now properly searches for the last sequence of tapes when you perform a tapecopy operation with the –c –a switches enabled.

• [T352067] You can now define more than 8 virtual LANs in your system without incurring a backup job failure.

• [T3D3003] BrightStor ARCserve Backup has been updated to allow you to restore and merge all of the sessions on tapes properly.

• [T3F8008] BrightStor ARCserve Backup has been enhanced to ensure that you no longer erroneously receive error E3803 when restoring from Microsoft Tape Format (MTF).

• [T368064] The Record Job and Session Information Only option now reliably reports accurate session sizes for agent sessions.

• [T3D3016] BrightStor ARCserve Backup now allows you to insert media after the Media Server starts in single tape device environments.

• [T36B062] BrightStor ARCserve Backup now reliably displays accurate information about modified jobs.

• [T369169] BrightStor ARCserve Backup has been enhanced to ensure that messages are visible when using remote desktop machines.

• [T16C342] Hardware problems that prevent data from being written to tape are now properly identified for backup jobs in SAN environments.

• [T352040] NTFS security permissions are now reliably restored by the BrightStor® ARCserve® Backup Client Agent for Windows NT.

• [QO47218] The BrightStor ARCserve Backup Message Engine now starts reliably on multiprocessor systems.

• [QO49794] BrightStor ARCserve Backup has been enhanced to ensure that session passwords are always properly encrypted.

• [T326104] The Alert Manager no longer reports the same event twice for Restore, Copy, Merge, Scan, Recover Database, Prune Database, Compare, Count, and Purge jobs.

• [T326102] Warning messages are now reliably recorded in the Activity Log.

• [T326109] A Last Result column has been added to the output for the ca_qmgr command.

• [T2D2282] The ca_devmgr –clean command now reliably indicates when no cleaning tapes are available for use.

• [T1A5167] BrightStor ARCserve Backup has been enhanced to display more than 13 virtual libraries in the Device Manager.

• [T2D2283] BrightStor ARCserve Backup has been enhanced to ensure that the GUI accurately depicts the levels of directories and subdirectories after merge operations on NetWare sessions.

• [T146326] BrightStor ARCserve Backup now properly removes database records when backup jobs overwrite tapes on distributed servers in SAN environments.

• [QO51040] BrightStor ARCserve Backup has been enhanced to improve the speed of backup jobs with the Log All Activity backup option enabled.

• [T36B083] You can now modify jobs without losing previously specified Local Filter Option settings.

Base Product Fixes from Previous Patches

• [T16C312] You can now run backup, restore, and merge jobs using qlogic controller qla12160 on Windows NT 4.0 and Windows 2000 computers.

• [T36B059] BrightStor ARCserve Backup has been enhanced to ensure that you can use the ca_restore command without specifying destination parameters, in both English and Japanese versions, without causing application errors.

• [T36B066] When backing up a node in a cluster, BrightStor ARCserve Backup identifies the shared volumes not currently owned by that node, generates a W3943 message for each volume, and marks the backup job as Incomplete. To avoid this situation, under

  HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ARCserveIT\BASE\Task

  add the DWORD value SkipClusterVolCount and set it to 1. This allows BrightStor ARCserve 2000 to skip cluster volumes no longer owned by the server and still report the job as Successful. The default value, 0, directs BrightStor ARCserve 2000 to report skipped cluster volumes not currently owned by the server and mark such jobs as Incomplete.

• [T31A167] This patch includes updated device support. For a complete list of supported devices, refer to the Certified Device List posted on the following Web site http://esupport.ca.com/index.html?/public/storage/ascdls.asp.

3.2 Tape Library Option Fixes

The following section provides information about fixes relating to the BrightStor ARCserve Backup Tape Library Option:

• [T16C314] BrightStor ARCserve Backup has been updated to ensure that the cleaning slot is no longer identified as Updating in error after cartridges are changed on Sony ASL 9000 and Compaq 12/24 GB tape libraries. In addition, slots in Compaq 12/24 tape libraries are no longer erroneously identified as Updating after you restart machines.

• [T16C287] BrightStor ARCserve Backup has been enhanced to ensure that restore operations of spanned sessions no longer fail for HP autoloader C5713A libraries.

• [T16C290] BrightStor ARCserve Backup has been updated to ensure that cleaning tapes in cleaning slots are recognized in the Device Manager after cartridges are changed on Spectra Logic tape libraries with 15 slots.

• [T16C297] BrightStor ARCserve Backup has been enhanced to ensure that the Tape Engine starts reliably for MKE tape libraries with DDS4 autoLoaders.

• [T16C334] Virtual libraries now work properly with more than 10 SCSI cards on the server.

• [T3EE016] The Tape Engine trace file now reliably reports errors accurately.

Tape Library Option Fixes from Previous Patches

• [T16C272] Compaq 20/40 autoloader slots no longer appear empty or blank after backup jobs start. Previously, these slots appeared empty or blank after the start of a backup job, although they were displayed correctly after the Tape Engine started.

3.3 Agent for Informix Fixes

The following section provides information about fixes relating to the BrightStor ARCserve Backup Agent for Informix:

• [T3EE006] Passwords no longer appear in the trace file as plain text when you back up Informix databases with dsa tracing enabled.

3.4 Agent for Open Files Fixes

The following section provides information about fixes relating to the BrightStor ARCserve Backup Agent for Open Files:

• [T1A5145] BrightStor ARCserve Backup has been enhanced to ensure that BrightStor ARCserve Backup processes no longer terminate abnormally due to the dynamic link library initialization of aslog.dll.

• [QO36927] BrightStor ARCserve Backup has been enhanced to allow you to upgrade your machine to Windows 2003 when you have the Backup Agent for Open Files installed.

• [QO54864] The Backup Agent for Open Files has been enhanced to support Windows XP. You can now install the agent on Windows XP without having it bluescreen with stop code 24.

Agent for Open Files Fixes from Previous Patches

• [T1A5159] BrightStor ARCserve Backup has been enhanced to ensure that you can install the Agent for Open Files for Windows on your system without causing your system to fail with the stop code A.

• [T1A5133] The Agent for Open Files has been enhanced to ensure that applications such as Quickbooks or AXIUM can now open files in multi-user mode without generating the error "File is Corrupted." In addition, the agent has been enhanced to correct leaks in the system process that could cause jobs to hang.

3.5 Agent for Microsoft SQL Fixes

The following section provides information about fixes relating to the BrightStor ARCserve Backup Agent for Microsoft SQL:

• [T36A029] BrightStor ARCserve Backup has been enhanced to ensure that the authentication method no longer resets automatically to Windows authentication when configuring or reconfiguring SQL security information.

• [T369101] This cumulative fix for the BrightStor ARCserve Backup Agent for Microsoft SQL allows you to install one fix incorporating the updates included in the following testfixes: T2D2186, T369061, T369066, T369068, T369069, T369072, T369088 and T369091.

• [T369068] The BrightStor ARCserve Backup Agent for MS SQL Server now displays more accurate database information in the Backup Manager.

• [T369088] BrightStor ARCserve Backup has been enhanced to ensure that only active SQL nodes appear when you browse the physical nodes in a SQL cluster.

• [T369091] You can now configure a timeout value for SQL backups to prevent them from timing out over slow networks or WANs using the TCPTimeout registry value. To set the TCPTimeout value, perform the following procedure:

  1. Using regedt32, find the key "HKEY_LOCAL_MACHINE \ SOFTWARE ComputerAssociates \ BrightStor ARCserve Backup \ Base \ Task Common \ DBAgentsSettings

  2. Create the DWORD value TCPTimeout

  3. Set the TCPTimeout, in seconds, to specify the length of time before TCP/IP timeout. The default is now 1200 seconds.

• [T369137] BrightStor ARCserve Backup has been enhanced to allow you to merge BrightStor ARCserve 2000 tapes containing SQL agent backup sessions without causing an extra file for each session to be inserted into the database.

• [T3EE002] The SQL Trace file has been updated.

• [T3EE007] BrightStor ARCserve Backup has been enhanced to ensure that you can reliably perform successful restore operation of SQL data when using the STOPAT time option.

• [QO43819] BrightStor ARCserve Backup now allows you to back up, in a single job, two instances of SQL, where both instances have databases with the same name, without having information from the first instance override the second.

Agent for Microsoft SQL Fixes from Previous Patches

• [T369116] You can now restore SQL Server 7.0 database backups to SQL Server 2000.

• [T369120] When the Backup Agent for MS SQL Server is installed on a cluster, backup jobs now only back up the SQL server if it is active.

• [QO38957] BrightStor ARCserve Backup can now back up Juris on local machines using the default Juris backup account by allowing you to force the Agent to use Named Pipes when backing up SQL on a local machine.

3.6 Disaster Recovery Option Fixes

The following section provides information about fixes relating to the BrightStor ARCserve Backup Disaster Recovery Option:

• [T326120], [T326048] BrightStor ARCserve Backup Disaster Recovery Option has been enhanced to support Windows 2000 Service Pack 3 integrated CDs.

• [QO43816] BrightStor ARCserve Backup Disaster Recovery Option has been enhanced to support Windows 2000 Professional, Server, and Advanced Server with Service Pack 4 integrated.

• [T326112] The Disaster Recovery Wizard now displays tape firmware.

• [T326062] BrightStor ARCserve Backup has been enhanced to ensure that unwanted driver files are no longer copied during Machine-specific Disk creation.

• [T326071] BrightStor ARCserve Backup Disaster Recovery Option has been updated to allow you to perform disaster recovery operations reliably when the CD-ROM drive letter is Z.

• [T326090] BrightStor ARCserve Backup no longer formats partitions containing backup data for local disaster recovery operations using file system devices.

• [T326100] The Create Boot Kit Wizard now uses the correct default path when you use the Create CA Bootable CD Image option.

• If you use the floppy-based Disaster Recovery method for a Windows 2000 server after applying BrightStor ARCserve Backup 9.01 Patch 5 (rather than using the more efficient CD recovery) perform the following steps:

For Windows 2000 (local and remote floppy method)

1. Run the self-extracting file BAB901WP5DRE.exe and change the destination folder to which you want to extract the files, or click Unzip to extract to the default folder C:\BAB901WP5DR.

The file provides the following self-extracting executable and batch file:

• BAB901WRE.exe
• DRUpdateE.bat

2. Copy the self-extracting file and the batch file to a blank disk. Preserve the disk with the Boot diskettes.

3. During the disaster recovery process, after the first reboot (the first time the Disaster Recovery wizard screen appears), at the command prompt, hold down the Ctrl and Shift keys, double-click the graphic on the left hand side, and select Command Line.

4. Enter cd DR to change the directory to the following:

   c:\drboot.tmp\system32\dr
   

   where c:\ is your system partition drive.

5. Copy the executable and the batch file from the disk to the DR folder.

6. Run the batch file from the DR folder, as in the following example:

   c:\drboot.tmp\system32\dr\DRUpdateE.bat
   

7. In the pop-up window, unzip the file to the default location c:\drboot.tmp\system32\dr\. You can change the drive letter if your system partition is not on c:\. Close the window when the extraction is complete.

8. At the prompt, enter Exit to return to the Disaster Recovery Wizard.

9. Click Cancel. A pop-up dialog appears, asking if you want to Exit BrightStor AB Disaster Recovery Wizard? Click Yes. Your machine automatically restarts.

10. Follow the normal Disaster Recovery procedure after restarting your machine.

3.7 Agent for Microsoft Exchange Server Fixes

• [T368060] Exchange brick-level backup operations no longer fail with the error "EC – Exchange Agent – (2529)\ 'Fail to Open Information Store\'."

• [T368029] BrightStor ARCserve Backup has been enhanced to ensure that local backup of Exchange databases no longer fails with authentication errors..

• [T31A123] You can now reliably configure the agent on a Windows NT or Windows 2000 server with the name "server" without causing the agent configuration to fail.

• [T368055] You can now configure the agent and back up at brick level without generating error code 80040605.

• [T368056] Local backup of Exchange databases and local disks with multiple credentials no longer fail with authentication error 0X1B.

3.8 Image Option Fixes

• [T1A5156], [T1A5158], [T1A5146] You can now merge and restore Image Option backup jobs to machines other than the original location. In addition, backup and merge jobs no longer fail.

Image Option Fixes from Previous Patches

• [QO40207] Selective file restores with the Image Option now reliably generate error messages if the restore operation fails to restore all selected files.

3.9 Storage Area Network Option Fixes

• [T16C317] In a SAN environment, when backup jobs ask for a Sequence 2 tape to continue the backup, you can now erase tapes and press OK to continue the backup.

• [T16C308] BrightStor ARCserve Backup has been enhanced to ensure that you can perform device management tasks (for example, importing or exporting) from Windows SAN servers when a free drive is in the library but backup jobs are running on NetWare SAN servers.

• [T2D2249] VF100, a virtual library device with one disk unit, is now recognized as on line and can be used.

• [T16C298] In SAN environments, makeup backup jobs from distributed servers no longer erroneously generate the errors "E3712 UNABLE TO CLOSE SESSION", "E3719-Unable to write to media."

3.10 RAID Option Fixes

• [T2D2245] RAID jobs submitted from distributed servers in SAN environments with StorageTek L700 and LTO IBM Ultrium drives on Qlogic Fibre Controllers no longer fail with the error "E6300 SCSI PORT ERROR."

3.11 Agent for SAP/R3 Fixes

• [T369115] BrightStor ARCserve Backup has been updated to ensure that Oracle restore jobs restoring files to alternate locations no longer fail if the agent is selected in the destination screen.

• [T369112] The BACKINT configuration utility now reliably loads the DESTGROUP and DESTTAPE parameters for Volume Backup and Volume Archive, eliminating the need to reenter these parameters each time the configuration utility is executed.

• [T369142] BrightStor ARCserve Backup now allows you to restore files using BACKINT to an alternate path on the original machine or an alternate machine when using a remote BrightStor ARCserve Backup server.

• [T3EE014] BrightStor ARCserve Backup has been enhanced to ensure that the last tablespace to be backed up in online backups of Oracle databases using BACKINT is no longer left in backup mode.

• [T3EE015] Access violations no longer occur during BACKINT backup jobs, causing BACKINT to fail.

• [T3EE034] Access violations no longer occur when BACKINT restores more than 50 files at the same time.

• [T3EE021] BrightStor ARCserve Backup has been enhanced to ensure that SAP R/3 restore operations no longer fail when you use MS SQL as the BrightStor ARCserve Backup database.

• [QO53573] BrightStor ARCserve Backup has been enhanced to support Oracle 10G for SAP R/3.

3.12 Agent for Lotus Notes Fixes

• [T367067] BrightStor ARCserve Backup has been enhanced to improve the performance of the BrightStor ARCserve Backup Agent for Lotus Notes.

• [T367059] On Japanese systems, database files are no longer backed up twice (once through files system backup, once through the agent) when the total number of database files exceeds 529.

• [T367061] BrightStor ARCserve Backup no longer backs up Notes databases twice if the total path length exceeds 32K.

3.13 Serverless Backup Option Fixes

• [QO44197] The BrightStor ARCserve Backup Serverless Backup Option has been enhanced to allow you to use Emulex Port Drivers with the option.

3.14 NAS Option Fixes

• [QO48798] BrightStor ARCserve Backup has been updated to ensure that the Symbol Table File, specified in the NDMP protocol specification, is properly created.

• [QO47220] BrightStor ARCserve Backup no longer creates the full path structure from the volume root for its restore destination for files selected as your restore source files on NetApp Ontap 6.4.x when the Do Not Create the Base Directories option is enabled.

3.15 Agent for Sybase Fixes

• [T3F8012] Backup jobs using the Agent for Sybase no longer fail with pipe error 535.

3.16 Agent for Oracle Fixes

• [T369077] Oracle backup and restore jobs no longer fail because of abandoned mutex.

• [T369057] BrightStor ARCserve Backup has been enhanced to move configuration parameters into the registry, allowing BrightStor ARCserve Backup to properly store binary data.

• [T369119] BrightStor ARCserve Backup has been updated to ensure that Oracle restore jobs restoring files to alternate locations no longer fail if the agent is selected in the destination screen.

• [T369131] The RemoteOperationType registry value now affects each Oracle instance individually, rather than affecting all instances globally.

• [T3EE005] Jobs backing up temporary tablespaces with the No Logging option enabled no longer fail with the error, "E8602 Failed to read from database. (DBNAME=TEMP_NOLOGGING, EC=Backup Agent Error -- (83) "Remote pipe open failed: time-out".)"

• [QO53571] BrightStor ARCserve Backup has been enhanced to support Oracle 10G.

• [QO52532] BrightStor ARCserve Backup has been enhanced to ensure that Oracle backup jobs no longer fail in error. Previously, after applying patch QO49794, backup jobs erroneously failed, returning the error messages, "E8602 Failed to read from database. EC=Backup Agent Error -- (70) "Command not supported.". EC=Backup Agent Error -- (6) "Unexpected event on stream".

3.17 Client Agent for Windows NT Fixes

• [T3EE013] The BrightStor ARCserve Backup Client Agent for Windows NT has been enhanced to ensure that Pre/Post Commands now run properly.

• [T352040] BrightStor ARCserve Backup has been enhanced to ensure that NTFS root permissions are properly restored.

Client Agent for Windows NT Fixes from Previous Patches

• [T683525] The BrightStor ARCserve Backup Client Agent for Windows NT has been changed to update the message "AW0272 Reboot [computer name] in order to replace restored active files" from an informational message to a warning message.

3.18 Client Agent for NetWare Fixes

• [T11B252] You can now back up files using the NetWare agent with a username with a maximum of 256 characters. Previously, the username had a maximum of 48 characters.

• [T1A0033] The BrightStor ARCserve Backup manager Web browser can now recognize and reproduce all alphabetic characters.

• [T24A162] The NetWare agent has been enhanced to improve the connection time for servers with names of more than 16 characters.

• [T24A165] BrightStor ARCserve Backup now allows you to submit jobs for media used in other jobs.

• [T2D2283] BrightStor ARCserve Backup has been enhanced to ensure that the GUI accurately depicts the levels of directories and subdirectories after merge operations on NetWare sessions.

• [T354017] The BrightStor ARCserve Backup Client Agent for NetWare has been enhanced to ensure that when you modify jobs with the Attach Job Log option enabled, the option remains enabled after the job is modified.

• [T354029] BrightStor ARCserve Backup has been enhanced to ensure that cluster volume restore operations now display accurate and correct messages in the Restore by Session pane.

• [T354031] The BrightStor ARCserve Backup Client Agent for NetWare has been enhanced to retain security information for cluster nodes after submitted cluster backup jobs are modified.

3.19 Write Once Read Many Issues

• [T369163], [T369164], [T369165], [T369166], [T369167] Write Once Read Many Media support messages have been added to the BrightStor ARCserve Backup base product in Simplified Chinese, French, German, Italian, and Japanese for Windows NT 4.0 and Windows 2000.

4.0 Contacting Technical Support