Microsoft Product Support Reporting Tool - Exchange Edition =========================================================== Version: v1.0.7.0 Build Date: 20th September 2004 PURPOSE: ======== The MPS Reporting Tool is utilized to gather detailed system status and configuration information. The data collected will assist the Microsoft Support Professional with fault isolation. The reporting tool DOES NOT make any registry changes or modifications to the operating system. Please see the section for PACKAGE CONTENTS and DIRECTORY STRUCTURE for details on what is copied to the system and what directories are made. NOTE: You may install and use an unlimited number of copies of MPSRPT_Exchange.EXE solely for the purpose of gathering system information necessary for Microsoft Product Support Services to provide you with technical support services requested by you. All other purposes are not supported by Microsoft. Please refer to the EULA for more detailed information regarding your usage rights. USAGE: ====== The MPS Reporting Tool is self-installing and will run on Windows NT 4.0, Windows 2000, and Windows XP. Every time you run MPSRPT_Exchange.EXE it will install itself, overwriting the previous installation then call MPSRpt.cmd to gather the reports. Use the /Q option to install the Tool without running the report. Example: MPSRPT_Exchange.EXE /Q The Tool has two reporting modes: Lite (default) and Full. Either mode can be run with the /Q Quiet-option. The Quiet-option reduces the ammount of user interaction with the Tool. Lite Mode - Executing MPSRPT_Exchange.EXE with no command line options run the Tool in LITE reporting mode. Examples: MPSRPT_Exchange.EXE MPSRPT_Exchange.EXE /C:"cmd /c Setup.cmd /Q" Full Mode - Full mode can take an extended perifod of time to gathering information and should only be run when directed by a Microsoft Support Professional. Examples: MPSRPT_Exchange.EXE /C:"cmd /c Setup.cmd /F" MPSRPT_Exchange.EXE /C:"cmd /c Setup.cmd /F /Q" The above examples show how to install the tool and run the reports with the options Full reporting and Quiet mode. The default behavior (using no command-line options) is Lite reporting in Verbose mode. If the Tool is already installed, you can execute the MPSRpt.cmd batch file from the Bin folder. Examples: MPSRpt.cmd MPSRpt.cmd /F MPSRpt.cmd / /Q MPSRpt.cmd /Q For your convenience CAB file containing all of the reports will be created. Please send the cab file to the Microsoft Support Professional who is working on your support incident. Each time your run the Tool it will overwrite any existing report files. However, a new CAB file will be created. If you need to look at an older report you can extract it from the old CAB file. NOTES: ====== Average completion times for the MPS Reporting Tool Lite Mode are in the range of 5 to 15 minutes. If for some reason the data collection process is not completing try running the tool during non-peak usage times. Full Mode should only be run during non-peak usage times or on systems that are not under heavy load. To ensure that all of the data is collected properly, the user running the MPS Reporting Tool must have Administrative rights on the system. If you have any questions regarding the usage or operations of the Tool, consult with your Microsoft Support Professional. DIRECTORY STRUCTURE: ==================== %SystemRoot% Example - C:\WINNT \MPSReports MPS Reports root folder - can contain many support specific versions \Exchange Report output folder for the Exchange Edition of MPS Reports \Bin Tools folder - non-version specific \1381 Windows NT specific tools \2195 Windows 2000 specific tools \2600 Windows XP specific tools \Cab Output folder for the CAB files \Doc Folder containing Readme and other files PACKAGE CONTENTS: ================= File Size Date Version -------------------- --------- ---------- ------------ MPSTools.exe 1,130,548 05-26-2004 1.0.603.0 Setup.cmd 3,818 04-28-2004 1.0.2.8 MPSTools.exe CONTENTS: ====================== File Size Date Version -------------------- --------- ---------- ------------ BIN\CheckSym.exe 229,376 19/02/2003 2.3.0.0 BIN\ClusInfo.exe 57,344 22/02/2003 02.23.04 BIN\clusmps.exe 245,815 06/08/2004 BIN\dosdev.exe 6,144 25/01/2002 5.1.3604.0 BIN\dsaccess.vbs 6,363 24/02/2004 1.0.0.1 BIN\DUMPEL.EXE 53,248 22/05/2002 6.0.2600.1 BIN\DumpEVT.exe 28,672 06/03/2004 6.0.2600.1 BIN\Exchdump.exe 214,016 01/03/2004 6.5.7202.0 BIN\ExchInfo-Full.vbs 32,877 24/06/2004 1.5.3.2 BIN\ExchInfo.vbs 12,602 19/08/2004 2.0.0.1 BIN\ExchInfo.xsl 19,161 31/03/2004 BIN\filever.exe 14,336 24/03/2003 5.2.3790.0 BIN\ftdmpnt.exe 213,110 13/05/1999 1.2.1 BIN\MPSRpt.cmd 101,078 20/08/2004 1.0.6.5 BIN\qfecheck.exe 33,792 18/12/2001 5.1.2600.24 BIN\rpcdump.exe 90,159 07/07/2003 BIN\smtpreg.vbs 30,887 05/12/2000 BIN\wmi-dsaccess.vbs 812 19/03/2004 BIN\1381\MAKECAB.EXE 81,168 11-30-1999 5.0.2147.1 BIN\1381\PSTAT.EXE 43,792 08-08-1996 4.0.1371.1 BIN\2195\DCDIAG.EXE 217,872 01-11-2002 5.0.2195.4827 BIN\2195\NETDIAG.EXE 389,904 03-15-2002 5.0.2195.5080 BIN\2195\PSTAT.EXE 9,488 11-30-1999 5.0.2134.1 BIN\2195\REG.EXE 49,424 09-25-1999 2.0.0.0 BIN\2600\DCDIAG.EXE 451,072 05-15-2004 5.2.3790.1184 BIN\2600\NETDIAG.EXE 382,976 03-25-2003 5.2.3790.0 BIN\2600\PSTAT.EXE 8,704 08-17-2001 5.1.2600.0 BIN\exbpa\ExBPA.Common.dll 172,032 15/09/2004 6.5.7408.1 BIN\exbpa\ExBPA.Config.xml 445,800 13/09/2004 1.5.4.0 BIN\exbpa\ExBPA.ConfigCollector.dll 57,344 15/09/2004 6.5.7408.1 BIN\exbpa\ExBPA.NetworkCollector.dll 49,152 15/09/2004 6.5.7408.1 BIN\exbpa\ExBPACmd.exe 28,672 15/09/2004 6.5.7408.1 BIN\exbpa\ExBPACmd.exe.config 102 08/09/2004 BIN\exbpa\NSPI.dll 14,848 08/09/2004 6.5.7317.0 Documentation Description -------------------- ------------------------------------------------ Doc\CHECKSYM.TXT Documentation for CheckSym.exe Doc\ExchdumpReadme.doc Documentation for ExchDUmp.exe Doc\EULA.TXT End-User License Agreement Doc\Readme.txt Documentation for MPS Reporting tool (this file) Report files created in LITE mode: ================================== %COMPUTERNAME%_._Summary.txt - Overview of the OS & Apps installed Event logs - The event logs are captured in both native and CSV format to allow analysis by different tools. %COMPUTERNAME%_Application.evt %COMPUTERNAME%_Security.evt %COMPUTERNAME%_System.evt %COMPUTERNAME%_EventApplication.CSV %COMPUTERNAME%_EventSecurity.CSV %COMPUTERNAME%_EventSystem.CSV The following event logs are only created on Windows 2000 or later and only if the specific service is installed. %COMPUTERNAME%_Directory_Service.evt %COMPUTERNAME%_DNS_Server.evt %COMPUTERNAME%_EventDirectory Service.CSV %COMPUTERNAME%_EventDNS Server.CSV %COMPUTERNAME%_EventFile Replication Service.CSV %COMPUTERNAME%_File_Replication_Service.evt System Startup and Crash Recovery data - copies of the BOOT.INI, Autoexec.NT and Config.NT are collected as well as the registry settings that control application and system crash handling %COMPUTERNAME%_BOOT_INI.TXT %COMPUTERNAME%_CONFIG_AUTO.TXT %COMPUTERNAME%_RECOVERY.TXT Cluster Information - gathers information about MSCS and WLBS if these services are configured on the system. %COMPUTERNAME%_WLBS.TXT - configuration of the Windows Load Balancing Service %COMPUTERNAME%_CLUSTERINFO.TXT - configuration state and resource information from CLUSTER.EXE %Computername%_Cluster_MPS_Information.txt - Cluster configuration information from Clusmps.exe %COMPUTERNAME%_CLUSTER_REGISTRY.HIV - Cluster service registry hive %COMPUTERNAME%_CLUSTERFILES.[CSV/TXT] - file version information for Cluster Service binaries %COMPUTERNAME%_CLUSTER.LOG - cluster log file %COMPUTERNAME%_CLUSTER_CLCFGSRV.LOG - ClCfgSrv.log file %COMPUTERNAME%_CLUSTER_OBJ.TXT - cluster.obj file %COMPUTERNAME%_CLUSTER_OML.TXT - cluster.oml file %COMPUTERNAME%_CLUSTER_CHKDSK*.LOG - copy of all cluster chkdsk logs System service configuration and trace settings - registry settings for key system components %COMPUTERNAME%_TRACING.TXT - Settings for LSA, Winlogon, Netlogon, NTDS, NTFRS, RAS and other misc. settings. %COMPUTERNAME%_IPSEC.TXT - Settings for IPSEC (Windows 2000 or later only) Hotfix information - information about hotfix install history %COMPUTERNAME%_HOTFIX.TXT System Diagnostics - output from the Windows diagnostics tools %COMPUTERNAME%_MSINFO32.NFO - Windows 2000 or later diagnotics report %COMPUTERNAME%_WINMSD.TXT - Windows NT 4.0 diagnostics report %COMPUTERNAME%_SYSINFO.TXT - Windows XP/.NET system information %COMPUTERNAME%_PSTAT.TXT - Process Status output show some performance data for the running processes Network configuration - various network configuration and current state information %COMPUTERNAME%_NETINFO.TXT %COMPUTERNAME%_MISC.TXT Process Information - inventory of the currently running processes and device drivers on the system %COMPUTERNAME%_PROCESS.[CSV/TXT] %COMPUTERNAME%_DRIVERS.[CSV/TXT] System File Information - subset inventory of the most important system files %COMPUTERNAME%_IEFILES.[CSV/TXT] %COMPUTERNAME%_SYSTEM32.[CSV/TXT] Setup log files - Log files created by MSI when applications are installed %COMPUTERNAME%_SETUPACT.LOG %COMPUTERNAME%_SETUPAPI.LOG %COMPUTERNAME%_SETUPERR.LOG Disk Information - Output from DOSDEV(Drive Letter to physical disk mappings) and FTDMPNT (Saves out information on Disk in the System) %ComputerName%_DISK_INFORMATION.TXTDrive Letter to physical disk mappings ====================================================================================================== Exchange Information - Information about the installation and configuration of Exchange %COMPUTERNAME%_EXCH_REG.TXT - List of Exchange Registry Key values %COMPUTERNAME%_EXCH.[CSV/TXT] - Inventory of \exchsrvr\*.exe & *.dll %COMPUTERNAME%_EXCH_DIR.TXT - DIR /s of \exchsrvr %COMPUTERNAME%_EXCH_Trace.TXT - List of Exchange Diagnostic Setting %COMPUTERNAME%_*setup* - Copy of the Exchange / ADC Setup Progress Log(s) %COMPUTERNAME%_WMI* - Copy of WMI logs Exchange 5.5 ONLY %COMPUTERNAME%_EXCH_db.TXT - File list of the database paths %COMPUTERNAME%_EXCH_GWART0.mta - Copy of GWART0.mta %COMPUTERNAME%_EXCH_GWART1.mta - Copy of GWART1.mta Exchange 2000 and Exchange 2003 ONLY %COMPUTERNAME%_exchdump.TXT - Output from run the exchdump tool EXCHDUMP_