Microsoft Product Support Reporting Tool Network v5.2.2004.1 ========================================================= WHAT IS HAPPENING: ================== When you run this tool you will see a Command Window start up. The tool runs in that Window. You will then see this file open up in a text editor. When the tool is done you will see an Explorer Window open up. If you are on Windows 2003 Server, Windows XP, Windows 2000, or NT 4.0 in the Explorer Window is the .CAB file that you need to send via email to your Microsoft Support Professional. PURPOSE: ======== The MPS Reporting Tool is utilized to gather detailed information regarding a systems current configuration. The data collected will assist the Microsoft Support Professional with fault isolation. The reporting tool DOES NOT make any registry changes or modifications to the operating system. Please see the section for PACKAGE CONTENTS and DIRECTORY STRUCTURE for details on what is copied to the system and what directories are made. USAGE: ====== This package supports Windows 2003 Server, Windows XP, Windows 2000, and Windows NT 4.0. On execution of the package the product type is detected to determine which commands will be utilized to collect information. NOTES: ====== Average completion times for the MPS Reporting Tool are in the range of 5 to 15 minutes. If for some reason the data collection process is not completing try running the tool during non-peak usage times. It is required that the currently logged on user have Administrative rights in order to allow for proper operations of the MPS Reporting Tool. If you have any questions regarding the usage or operations of the MPS Reporting Tool consult with the Microsoft Support Professional you are working with. ERRORS: ======= If you get a notice that an application is trying to access your email then please stop Outlook, and relaunch the MPS Reports. PACKAGE CONTENTS: ================= MPSRpt.cmd - Command script used to create all the reports. 2000.cmd - Contains all commands to run if machine is running Windows 2000. NT4.cmd - Contains all commands to run if machine is running Windows NT 4. XP.cmd - Contains all commands to run if machine is running Windows XP. Net.cmd - Contains all commands to run if machine is running Widnows .Net. Finish.cmd - Contains all commands necessary to build the cab file. CHOICE.EXE Version 5.2.3765.0 - Resource Kit utility to allow you to pick an OS if one is not automatically determined. MAKECAB.EXE Version 5.2.3765.0 - Resource Kit utility to compress all files into a single cab file. QFECHECK.EXE Version 5.00.2195.3137 - Resource Kit utility to dump out a list of installed hotfixes (Windows 2000 only). DUMPEL.EXE - Resource Kit utility to dump the event logs to a text file. DUMPEVT.EXE - Utility that dumps Event Logs in EVT format. PSTAT40.EXE Version 4.00 - Resource Kit utility to dump running processes and device drivers 4.0. PSTAT50.EXE Version 5.2.3772.0 - Resource Kit utility to dump running processes and device drivers 2000. REG.EXE Version 2.0.0.0 - Resource Kit utility to dump registry values. GETVER.EXE - Utility used to determine version of Windows NT running. CheckSym.exe Version 2.3 - Utility that gathers version and symbol information from executable files. Checksym.txt - Readme file for CHECKSYM.EXE. EULA.TXT - End User License Agreement. Readme.txt - This file NetDiag.exe - Utility that gathers network information. DCDiag.exe Version 5.0.2195.4827 - Utility that gathers information from a Domain Controller. DCDiag2k3.exe Version - Renamed DCdiag.exe for Windows 2003. NetXP.exe Version 5.1.2600.0 - Renamed Netdiag.exe from Windows XP. Net2K3.exe Version 5.2.3790.0 - Renamed Netdiag.exe from Windows Windows 2003 Server. Tstst.exe - Utility to gather Terminal Services configuration information. gpreults.exe Version 5.00.2184.1 - Resource Kit utility to dump the Group Policies on this box. gpres2k3.exe Version 5.2.3790.0 - Renamed GPresults.exe for Windows 2003. ISAinfo.vbs Version 1.9.5 - Collects Configuration of ISA 2000 Server. REPORTS GATHERED: ================= Application.evt - Application Event log EVT format. Application.txt - Application Event log TXT format. ComSetup.Log - Text file on Com+ Setup Logs. Drivers.csv - Comma Seperated file of a checksym of the drivers. Drivers.txt - Text file of a checksym of the drivers. DrWatson.log - Bottom few logs from the Dr. Watson Log file. Directory_Service.evt - Directory Services Log on EVT format. DNS_Server.evt - DNS Server Event Logs in EVT format. File_Replication_Service.evt - File Replication Service log in EVT format. GPResult.txt - Log from a run of the GP Result command to tell which policies were applied to the machine. HCUpdate.log - Hardware Compatibility Update Log. Hotfixes.txt - Registry entries for the hotfixes applied to the machine. ISAINFO.TXT - ISA Server 2000 configuration Dump to text file. ISAINFOTRACE.TXT - ISAInfo Trace log helps determine problems with ISAinfo during collection. IIS*.log - IIS Log file for whichever version is installed on the machine. Internet_Settings_Key.txt - Registry entries for the Internet Settings information provided through IE. iuident.txt - Windows Update Log Files. NETSH_DUMP.TXT - Complete DUMP of Network information using Netsh. Net.txt - Dumps Net Share and Net Accounts to a text file. NI.txt - Network Statistics log. Process.txt - Text log of currently running applications. Process.csv Progress.txt - Log that MPS Reports updates to track how far it has gotten. PStat.txt - Currently running applications, and drivers. QFECheck.txt - Hotfixes installed on Windows 2000 Only. QProcess.txt - TS Processes per User. Quser.txt - Currently logged in users of the TS. Qwinsta.txt - Currently logged in users of the TS with Handles. Recovery.txt - Registry entries for creating memory.dmp. RRAS_Routing_Information.txt - RRAS Routing information dumped in Kernel Mode. RegKeys.txt - Added regkeys.txt for TCIIP, Lanmanserver,lanmanworstation, MRXSMB, run , runonce and netlogon. Schdlgu.txt - Task Scheduler tasks. System32_DLL.csv System32_DLL.txt - Version and checksum of DLL files in the System32 directory. System32_EXE.csv System32_EXE.txt - Version and checksum of EXE files in the System32 directory. System32_SYS.txt - Version and checksum of SYS files in the System32 directory. System32_SYS.csv System.evt - System Event log in EVT format. System.txt - System Event log in TXT format. Tsoc.log - TS Log file. Winmsd.nfo - NFO format of Winmsd. Winmsd.txt - TXT format of Winmsd. Misc.txt - Environment Variables. Sched.txt - AT Scheduled events. NetDiag.txt - Network diagnostics dumped to a text file. DCDiag.txt - Domain Controller diagnostics dumped to a text file. DNS.log - DNS Debug Log File. DNS.txt - DNS Event Log files in TXT Format. DIRECTORY STRUCTURE: ==================== %SystemRoot%\MPSReports---| |-- Network --| |-- Bin |-- Reports--| | |-- Cab ADDITIONAL INFORMATION: ======================= On your system a CAB file will be generated for your convenience in the %systemroot%\MPSReports\Network\Reports\Cab directory called %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports generated by the MPS Reporting Tool. Please send the cab file to the Microsoft Support Professional who is working on your support incident. CHECKSYM: ========= For the CHECKSYM reports for each BackOffice Product, the CSV version of the file will only be created if that BackOffice product is installed. Limitations: ============= HISTORY: ======== Version Changes ------- --------------------------------------------------------------- 5.2.2004.1 - Added regkeys.txt for Lanmanserver,lanmanworstation, MRXSMB, run , runonce and netlogon. 5.2.2003.2 - Added Option to bypass SystemInfo, added TCPIP registry key, lmhost, host files, and upgraded version of ISAinfo to 1.9.5 5.2.2003.1 - Integrated tool for Windows 2003, Windows XP, Winodws 2000, Windows NT 4.0 and ISA Server 2000 5.2.2003.0 - Changed versioning for Microsoft.com release. 4.0 - Integrated tool for Windows XP, Winodws 2000, and Windows NT 4.0. Moved from dual reporting modes to single. Added reports that were Windows XP specific. 3.0 - Integrated tool for Windows 2000 and Windows NT 4.0. Added reporting modes LITE and FULL. 2.0 - Switched from ZIP packaging to IEXPRESS packaging. Switched from FILEVER.EXE to CHECKSYM.EXE to gather file information. 1.0 - Initial version