BrightStor^® ARCserve^® Backup r11.5 SP4 Client Agents and Enterprise Options Readme

29.0 Contact Customer Support

1.0 Welcome

Welcome to the BrightStor^® ARCserve^® Backup Client Agents and Enterprise Options CD Readme. This readme file contains information including minimum operating system and hardware requirements for the BrightStor ARCserve Backup components included on this CD. You can also find detailed information that explains known technical problems and workarounds, including any unique situations.

This service pack is cumulative, as is this readme. Information related specifically to Service Pack 3, Service Pack 2, and Service Pack 1 has been identified separately from information originally included in the release of BrightStor ARCserve Backup r11.5 for the components included on this CD.

For information included in the release of BrightStor ARCserve Backup r11.5 Service Pack 3, see the sections after the following heading: BrightStor ARCserve Backup r11.5 SP3 Client Agents and Enterprise Options Readme.

For information included in the release of BrightStor ARCserve Backup r11.5 Service Pack 1 and Service Pack 2, see the sections after the following heading: BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options Readme.

For information included in the release of BrightStor ARCserve Backup r11.5, see the sections after the following heading: BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options Readme.

For information relating to all of the components of BrightStor ARCserve Backup r11.5 SP4, see the readme files included in the root directories for all platforms.

Note: After the release of BrightStor ARCserve Backup r11.5, information relating to the following agents was included in this readme because these agents are included in this CD:

• BrightStor^® ARCserve^® Backup for Windows Agent for Oracle

• BrightStor^® ARCserve^® Backup for UNIX Agent for Oracle

• BrightStor^® ARCserve^® Backup for Linux Agent for Oracle

The added information is identical to the information supplied for these agents by the readme files for each platform for BrightStor ARCserve Backup r11.5.

2.0 BrightStor ARCserve Backup r11.5 SP4 Client Agents and Enterprise Options

The following sections provide information originally released with the BrightStor ARCserve Backup r11.5 SP4 Client Agents and Enterprise Options CD and included in this release of BrightStor ARCserve Backup.

For information originally included with BrightStor ARCserve Backup r11.5 SP3 Client Agents and Enterprise Options, see BrightStor ARCserve Backup r11.5 SP3 Client Agents and Enterprise Options.

For information originally included with BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options, see BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options.

For information originally included with BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options, see BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options.

3.0 Operating Systems Support for BrightStor ARCserve Backup r11.5 SP4 Client Agents and Enterprise Options

Support for the following operating systems has been added to the BrightStor ARCserve Backup r11.5 SP4 Client Agents and Enterprise Options:

• Oracle Database 11g 32-bit on Windows 2003 R2 SP2 (x86-32bit), Windows 2003 SP2 (x86-32bit)

• Oracle Database 11g 32-bit on SuSE Enterprise Server 10 (x86-32bit), RedHat 5 (x86-32bit), Asianux2.0SP2 (x86-32bit)

• Oracle Database 11g 64-bit on RedHat 5 (x64-64bit)

• Lotus Domino 8 on Windows 2003 R2 SP2

• Red Hat Enterprise Linux 4 Update 6 (ES) (IA64)

• For Microsoft Exchange Server 2007 or Exchange Server 2007 SP1, you need the following applications:

  • Microsoft Windows for x64 Service Pack 2

• Windows Vista (32-bit and x64) and Windows Vista SP1 (32-bit and x64) (CA ARCserve Backup Client Agent for Windows, and CA ARCserve Backup Agent for Open Files)

For information about supported operating systems included with BrightStor ARCserve Backup r11.5 SP3, see Operating System Support for BrightStor ARCserve Backup r11.5 SP3.

For information about supported operating systems included with BrightStor ARCserve Backup r11.5 SP1 and SP2, see Operating System Support for BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options.

For information about supported operating systems included with BrightStor ARCserve Backup r11.5, see Operating System Support for BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options.

4.0 Cross-Platform Oracle RMAN Support

This release provides the following cross-platform Oracle RMAN enhancements:

• Oracle RMAN staging backup jobs can now back up multiple Oracle database instances on UNIX/Linux servers in a single job.

• Oracle RMAN staging backup jobs now support media maximization Oracle RMAN staging backup jobs now support media maximization (Fix T59E008/QO87647 introduced this enhancement). This media maximization support is for all job types, including Oracle.

• Additional Oracle RMAN options (for cross platforms) have been added to the Backup Manager.

Note: The BrightStor ARCserve Backup cross-platform Oracle RMAN enhancement should also work with the UNIX/Linux Agent for Oracle on the r11.5 SP3 level.

4.1 Using the new cross-platform Oracle RMAN Enhancements

When browsing the Advanced Oracle Backup Options of the Agent for Oracle on UNIX/Linux servers in the Backup Manager, three new options are available for each Oracle database instance:

Note: For r11.5 SP4, BrightStor ARCserve Backup provides cross-platform support for Oracle RMAN. For detailed information about the operating system support for Oracle RMAN, see the Operating Systems Support for BrightStor ARCserve Backup r11.5 SP4 Client Agents and Enterprise Options section of this readme.

• Fail the job if number of copies is more than 1 and many drives are not available:

  If this option is selected, the backup job fails when the number of copies is more than 1 and the job cannot gain access to enough devices to support them.

  If this option is not selected, the backup job continues to run when the number of copies is more than 1 and the number of devices is insufficient. However, the number of copies is reduced.

• Device availability waiting time (minutes):

  This allows you to specify how long you want a backup job to wait if it is unable to access the number of devices it requires. After the time you specify expires, the job fails or it continues if you enabled the option “Continue backup even if some requested devices are not available” option.

• Continue backup even if some requested devices are not available:

  If this option is selected and the job has at least one device assigned, the job continues to run.

  If this option is not selected, the job fails when it cannot access enough devices within the time specified in the option Device availability waiting time (minutes).

Notes

• When registering the Agent for Oracle machine within the BrightStor ARCserve Backup Manager, the Oracle user only needs to enter the actual hostname for the machine. The hostname can be accessed by running the “hostname” command from the command line on the machine where the Agent for Oracle is installed.

• Increasing the amount of channels selected increases the amount of system resources. Before increasing the channels, make sure there are enough system resources available to handle the increased amount of channels.

• After an Oracle RMAN staging backup job fails or is canceled, some of the media used in this job may be reserved and unavailable for several minutes. During this time, the File System Device Group Configuration dialog is disabled and a new job cannot use the media reserved in the job. You need to wait a minimum of 5 minutes before launching a new Oracle RMAN backup job.

• The “Create makeup jobs to back up data to final destination under disk full conditions” option will be ignored when performing an Oracle RMAN staging backup job.

  This option is located on the miscellaneous tab of the Staging Policy dialog. When a backup job fails due to full disk condition or the threshold limit is reached, a makeup job will be created to back up the data directly to the final destination media.

  For Oracle RMAN staging backup jobs, the makeup job will be created only when Retry Missed Targets option is selected and the makeup job will still be a disk staging job.

• For GFS and Rotation ORACLE RMAN staging backup jobs, the Staging "Disabled” configuration option in the "Rotation Rules" tab will be ignored.

• The following new Oracle RMAN messages have been added, but will not appear in the online help:

  Note: For more detailed information about each of these new messages, see the Documentation Known Issues section of this readme.

  o Error E3725: “Oracle RMAN agent prior to r11.5 SP3 is not supported.”

  o Warning W3726: "Set the default device availability waiting time to <number> minutes."

  o Warning W3727: "Reduce the number of copies to one."

  o Warning W3728: "Reduce the number of channels to <channel number>."

  o Error E3729: "Can not get enough media for Oracle RMAN agent!"

  o Error E3730:"Can not get agent <agent server name> version. Oracle RMAN agent below R11.5 SP3 is not supported. Skip the RMAN agent."

  o Error E3906: "Oracle RMAN agent <agent server name> below R11.5 SP3 is not supported! Skip the RMAN agent."

• When registering an Agent for Oracle, the Oracle user on a UNIX server must be given the equivalence of caroot on the Windows server where the base product is installed, with the following command:

  ca_auth [-cahost BABhost] -equiv    add <oracle user> <OracleHostName> caroot [caroot_username] [caroot_password]
  

  After running this command on the server side, the following error still appears in the activity log during a backup job:

  BrightStor ARCserve Backup server on <server IP address> failed to authenticate user oracle. Please create a caroot equivalency using ca_auth.

  If this error is generated, you need to use the ca_auth utility to add an equivalence for the current user.

  The following is an example of the ca_auth command you need to run on the Oracle agent server to add a “caroot” equivalence for user “oracle” on Oracle agent server “abc123”:

  [root@abc123 BABoraagt]# ./ca_auth -cahost babserver -equiv add oracle abc123 caroot caroot caroot_password
  
  [root@abc123 BABoraagt]# ./ca_auth -cahost babserver -equiv getequiv oracle abc123
  
  Equivalent BrightStor user for oracle@abc123:caroot
  

5.0 General Considerations for BrightStor ARCserve Backup r11.5 SP4 Client Agents and Enterprise Options

The following section provides general information to consider when using BrightStor ARCserve Backup for Windows.

For information originally released with BrightStor ARCserve Backup r11.5 SP3, see the section General Considerations for BrightStor ARCserve Backup r11.5 SP3 Client Agents and Enterprise Options.

For information originally released with BrightStor ARCserve Backup r11.5 SP1 and SP2, see the section General Considerations for BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options.

5.1 Security Updates

This service pack includes all the security vulnerability updates released for BrightStor ARCserve Backup r11.5 SP3. In addition, this service pack includes many bug fixes and solutions to previously discovered known issues. CA recommends that you upgrade to this service pack at your earliest convenience.

6.0 Known Issues for BrightStor ARCserve Backup r11.5 SP4 Client Agents and Enterprise Options

The following section provides information regarding issues known to exist in BrightStor ARCserve Backup r11.5 SP4.

For more information about the issues known to exist in BrightStor ARCserve Backup r11.5 SP3 Client Agents and Enterprise Options, see the section Known Issues for BrightStor ARCserve Backup r11.5 SP3 Client Agents and Enterprise Option.

For more information about the issues known to exist in BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options, see the section Known Issues for BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Option.

For more information about the issues known to exist in BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options, see the section Known Issues for BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Option.

6.1 Documentation Known Issues

The following section provides information about items that have not yet been changed in the product documentation, but affect the information in that documentation:

• For the BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options readme, in the Operating System Support section for Client Agent for Mainframe on Linux OS/390 , change the following:

  From:

  • Red Hat Enterprise Server 3.0 and 4.0 (31- and 64-bit) including SMP

  • SuSE Enterprise Server 8 and 9 (31 and 64-bit) including SMP

  To:

  • Red Hat Enterprise Server 3.0 and 4.0 (32 and 64-bit) including SMP

  • SuSE Enterprise Server 8 and 9 (32 and 64-bit) including SMP

7.0 Contact Technical Support

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Technical Support at http://ca.com/support.

8.0 BrightStor^® ARCserve^® Backup r11.5 SP3 Client Agents and Enterprise Options Readme

9.0 Welcome

Welcome to the BrightStor® ARCserve® Backup Client Agents and Enterprise Options CD Readme. This readme file contains information including minimum operating system and hardware requirements for the BrightStor ARCserve Backup components included on this CD. You can also find detailed information that explains known technical problems and workarounds, including any unique situations.

This service pack is cumulative, as is this readme. Information related specifically to Service Pack 2 and Service Pack 1 has been identified separately from information originally included in the release of BrightStor® ARCserve® Backup r11.5 for the components included on this CD. For information included in the release of BrightStor ARCserve Backup r11.5 Service Pack 1 and Service Pack 2, see the sections after the following heading: BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options. For information included in the release of BrightStor ARCserve Backup r11.5, see the sections after the following heading: BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options Readme.

For information relating to all of the components of BrightStor® ARCserve® Backup r11.5 SP3, see the readme files included in the root directories for all platforms.

Note: After the release of BrightStor ARCserve Backup r11.5, information relating to the following agents was included in this readme because these agents are included in this CD:

• BrightStor® ARCserve® Backup for Windows Agent for Oracle

• BrightStor® ARCserve® Backup for UNIX Agent for Oracle

• BrightStor® ARCserve® Backup for Linux Agent for Oracle

The added information is identical to the information supplied for these agents by the readme files for each platform for BrightStor ARCserve Backup r11.5.

10.0 BrightStor ARCserve Backup r11.5 SP3 Client Agents and Enterprise Options

The following sections provide information originally released with the BrightStor ARCserve Backup r11.5 SP3 Client Agents and Enterprise Options CD and included in this release of BrightStor ARCserve Backup.

For information originally included with BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options and BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options, see BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options and BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options.

11.0 Operating Systems Support for BrightStor ARCserve Backup r11.5 SP3 Client Agents and Enterprise Options

Support for the following operating systems has been added to the BrightStor ARCserve Backup Client Agents and Enterprise Options.

• VMware ESX Server versions 3.0, and 3.0.1 on 32-bit platforms (guest environment only)

• Microsoft Windows Vista (32-bit and x64)

Note: For information about supported operating systems included with BrightStor ARCserve Backup r11.5, see Operating System Support for BrightStor ARCserve Backup r11.5. For information about supported operating systems included with BrightStor ARCserve Backup r11.5 SP1, see Operating System Support for BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options.

12.0 General Considerations for BrightStor ARCserve Backup r11.5 SP3 Client Agents and Enterprise Options

The following sections provide general information to consider when using BrightStor ARCserve Backup.

• Microsoft Windows Vista (32-bit and x64) platforms do not support communication using the IPX protocol. As a result, the BrightStor ARCserve Backup Client Agent for Windows does not support operations (such as backup, restore, compare, and so on) that require the IPX protocol on Windows Vista systems.

• Microsoft Windows Vista (32-bit and x64) platforms include a feature called Bitlocker that lets you perform volume level encryption. However, Windows Vista does not provide an API that facilitates reading and writing data in an encrypted format. As a result, BrightStor ARCserve Backup writes backed up data relating to Windows Vista platforms in an unencrypted format only.

• The BrightStor ARCserve Backup Agent Admin window has been enhanced to display up to 32 connections simultaneously.

13.0 Known Issues for BrightStor ARCserve Backup r11.5 SP3 Client Agents and Enterprise Options

• Backup jobs may fail when the source files, directories, or both contain special characters in their name (for example, Ω, È, Ǽ, and Ø). To remedy this problem, select the parent directory to the files that contain special characters as the source for your backup job. Ensure that the parent directory contains no special characters and then submit the job.

14.0 BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options

The following sections provide information originally released with the BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options CD and included in this release of BrightStor ARCserve Backup. For more information about operating system support, known issues, and so on included with BrightStor ARCserve Backup r11.5, see BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options.

15.0 Operating System Support for BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options

The following sections provide information about updates to the supported operating systems or about the operating systems supported by each new BrightStor ARCserve Backup component on this CD added for this service pack. In addition, information about the BrightStor ARCserve Backup Agent for Oracle has been included in this section because this agent is now included on this CD.

For information about the operating systems supported for the agents on this CD from BrightStor ARCserve Backup r11.5 and included in this release of BrightStor ARCserve Backup, see the section Operating System Support for BrightStor ARCserve Backup r11.5.

15.1 Supported Operating Systems for the Client Agent for Windows

Support for the following operating systems has been added to the BrightStor® ARCserve® Backup Client Agent for Windows:

• Windows Server 2003 Standard Edition and Enterprise Edition R2 (32-bit and x64)

• Windows 2003 R2 X64

• Windows 2003 SP1 Itanium

• Microsoft Virtual Server 2005 R2 32- and 64-bit (EM64T/AMD)

• VMware ESX Server version 2.5.2 on 32-bit (Windows 2003 R2)

• VMware ESX Server version 2.5.3 on 32-bit (Windows 2003 R2)

• Windows Small Business Server 2003 R2 on 32-bit

• Windows Storage Server 2003 R2 on 32-bit

15.2 Supported Operating Systems for the Client Agent for Linux

Support for the following operating systems has been added to the BrightStor® ARCserve® Backup Client Agent for Linux:

• Red Hat 8 and 9

• Red Hat Advanced Server 2.1

• Red Hat Enterprise Linux 2.1 (AS, ES, WS)

• Red Hat Enterprise Linux 3 (AS, ES, WS) (x86, AMD64, and Intel EM64T)

• Red Hat Enterprise Linux 3 Update 4 (AS, ES, WS) (IA64)

• Red Hat Enterprise Linux 4 (AS, ES, WS) (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 7

• SuSE Linux Enterprise Server 8 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 9 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Standard Server 8

• SuSE Professional 8, 9, 9.1, 9.2. and 9.3

• SuSE Linux Desktop 1

• Novell Linux Desktop 9

• Turbolinux Enterprise Server 8

• Turbolinux Workstation 8

• Turbolinux 8 for AMD64

• Turbolinux 10 Server

• Turbolinux 10F

• Turbolinux 10 Desktop

• Miracle Linux 2.1

• Miracle Linux 3.0 (x86, AMD64, and Intel EM64T)

• Red Flag Desktop 3.0 and 3.2

• Red Flag Advanced Server 4.0 and 4.1

• Red Flag Data Center Server 4.0

• Red Flag Data Center Server 4.1 (x86, AMD64, Intel EM64T, and IA64)

• Asianux 1.0

• SCO Linux Server 4.0

• Debian 3.0

• Novell Open Enterprise Server for Linux

Note: To run BrightStor ARCserve Backup on Red Hat Enterprise Linux 4 IA64, you must install the IA-32 Execution Layer from Red Hat. For more information, see the Red Hat Enterprise Linux 4 release notes.

15.3 Supported Operating Systems for the Client Agent for UNIX

The supported operating systems for the BrightStor® ARCserve® Backup Client Agent for UNIX have been updated for this service pack to add the BrightStor® ARCserve® Backup Agent for FreeBSD. The agent now supports the following:

• Solaris 2.6, 7, 8, 9, and 10 SPARC

• Solaris 9 and 10 (x86 32-bit)

• Solaris 10 AMD64

• IBM AIX 4.3.3, 5L v5.1, v5.2, and v5.3

• HP-UX 11.0, 11.11, and 11.23 PA RISC

• HP-UX 11.22 and 11.23 Itanium (IA64)

• Tru64 v4.0E, v4.0F, v4.0G, v5.0, v5.1, v5.1a, v5.1b

• FreeBSD version 4.11

• FreeBSD versions 5.3 and 5.4

15.4 Supported Operating Systems for the Client Agent for OpenVMS (Supported on Windows Only)

The BrightStor^® ARCserve^® Backup Client Agent for OpenVMS supports the following platforms:

• VAX 6.2, 7.1, 7.2, and 7.3

• AXP 6.2, 7.1, 7.2, 7.3, 8.0, 8.1, and 8.2

  Note: For AXP versions 7.2, 7.3, 8.0, 8.1, and 8.2, the agent supports the ODS5 file system.

15.5 Supported Operating Systems for the Enterprise Option for AS400

The BrightStor^® ARCserve^® Backup Enterprise Option for AS400 is supported on the following operating systems:

• AS400 V5 R2 (5.2)

• AS400 V5 R3 (5.3)

Note: Effective in this release, the Enterprise Option for AS400 no longer supports the AS400 V3 R7 (MO) to AS400 V4 R5 (MO) and the AS400 V5 R1 (5.1) platforms.

15.6 Supported Operating Systems for the Agent for Oracle (Windows)

The BrightStor ARCserve Backup for Windows Agent for Oracle is supported on the following operating systems:

• Windows NT 4.0 Service Pack 6a

• Windows 2000 Service Pack 4 or Service Pack 4 Rollup 1

• Windows 2003, Windows 2003 SP1, or Windows 2003 R2 (32 bit)

• Oracle Server version 8, 8i, 9, 9i, 10g and 10g R2

• Oracle Fail Safe (OFS) version 3.3.1 on 8i, 3.3.2 on 8, 8i and 9i, 3.3.3 on 8, 8i, 9i and 10g, 3.3.4 on 9i, 10g and 10g R2

• Oracle RAC 9i, 10g R1 and 10g R2

Note: The BrightStor ARCserve Backup Agent for Oracle does not support Automatic Storage Management (ASM) for backup jobs submitted using the BrightStor ARCserve Backup GUI. However, ASM is supported for backup jobs that are submitted using the Oracle Recovery Manager (RMAN) command line.

15.7 Supported Operating Systems for the Agent for Oracle (UNIX)

You can install the BrightStor ARCserve Backup for UNIX Agent for Oracle on the following operating systems:

• Solaris SPARC 7, 8, 9, and 10

• Solaris 9 (x86)

• IBM AIX 4.3.3, 5L v5.1, 5L v5.2, and v5.3

• HP-UX 11.0, 11.11, and 11.23 PA RISC

• HP-UX Itanium 11.22 and 11.23

• Tru64 v5.0, v5.1, v5.1a, v5.1b

Note: Information about this agent is now included in this readme because this agent is now included on this CD.

15.8 Supported Operating Systems for the Agent for Oracle (Linux)

The BrightStor ARCserve Backup for Linux Agent for Oracle is supported on the following operating systems:

• Red Hat Enterprise Linux 2.1, 3.0, 4.0

• Red Hat Advanced Server 2.1, 3.0

• SuSE Enterprise Server 7, 8, and 9

• Red Flag Linux 3.0 and 3.2

• Red Flag Linux Data Center Server 4.0, 4.1

Note: Information about this agent is now included in this readme because this agent is now included on this CD.

16.0 System Requirements for BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options

The following sections provide the minimum system requirements for each BrightStor ARCserve Backup component for this service pack.

After the release of BrightStor ARCserve Backup r11.5, information relating to the following agents was included in this readme because these agents are now included in this CD:

• BrightStor ARCserve Backup for Windows Agent for Oracle

• BrightStor ARCserve Backup for UNIX Agent for Oracle

• BrightStor ARCserve Backup for Linux Agent for Oracle

For information about the agents on this CD originally released with BrightStor ARCserve Backup r11.5 and included in this release of BrightStor ARCserve Backup, see the section System Requirements for BrightStor ARCserve Backup r11.5.

16.1 Agent for Oracle (Windows) System Requirements

The following section provides the minimum system requirements for the BrightStor ARCserve Backup for Windows Agent for Oracle:

• Oracle Server version 8, 8i, 9, 9i, 10g, and 10g R2

• Oracle Fail Safe (OFS) Cluster version 3.3.1, 3.3.2 and 3.3.3 on 9.2.0.11

• Windows NT 4.0 Service Pack 6a,Windows 2000 Service Pack 4 or Service Pack 4 Rollup 1, Windows 2003, Windows 2003 SP1, Windows 2003 R2 (32 bit)

The Agent for Oracle supports Oracle Real Application Clusters (RAC) architecture through the use of the Oracle Recovery Manager (RMAN) utility.

16.2 Agent for Oracle (UNIX) System Requirements

The following sections provide the minimum system requirements for the BrightStor ARCserve Backup for UNIX Agent for Oracle.

Sun SPARC

On Sun SPARC the BrightStor ARCserve Backup for UNIX Agent for Oracle requires the following:

• Sun UltraSPARC models

• 256 MB RAM

• 25 MB disk space

On Sun Solaris for x86, the agent requires the following:

• Sun x86 models

• 256 MB RAM

• 25 MB disk space

IBM AIX

On IBM AIX, the BrightStor ARCserve Backup for UNIX Agent for Oracle requires the following:

• IBM RISC 6000 models

• 256 MB RAM

• 25 MB disk space

HP-UX

On HP-UX, the BrightStor ARCserve Backup for UNIX Agent for Oracle requires the following:

• HP 9000 Server/Workstation

• 256 MB RAM

• 25 MB disk space

HP-UX Itanium

On HP-UX Itanium, the BrightStor ARCserve Backup for UNIX Agent for Oracle requires the following:

• HP IA64 models

• 256 MB RAM

• 25 MB disk space

HP/Compaq OSF Tru64

On OSF Alpha, the BrightStor ARCserve Backup for UNIX Agent for Oracle requires the following:

• HP/Compaq Alpha models

• 256 MB RAM

• 25 MB disk space

Database Support

You can use the BrightStor ARCserve Backup for UNIX Agent for Oracle with the following databases:

• Oracle 8.0.5-6, 8.1.5, 8.1.6, 8.1.7

• Oracle 9.0.1, 9.0.1.1, 9.2.0

• Oracle 10.1.0 (10g), 10.2 (10g R2), RAC 9i and 10g

16.3 Agent for Oracle (Linux) System Requirements

To use the BrightStor ARCserve Backup for Linux Agent for Oracle, you must satisfy the following minimum system requirements:

• 500 MHz CPU

• 256 MB RAM

• 15 MB free disk space

Linux x86

To use the BrightStor ARCserve Backup for Linux Agent for Oracle on Linux x86, you must satisfy the following minimum system requirements:

• X86 and compatible platform machines

• 500 MHz CPU

• 256 MB RAM

• 25 MB free disk space

Linux AMD64

To use the BrightStor ARCserve Backup for Linux Agent for Oracle on Linux AMD64, you must satisfy the following minimum system requirements:

• AMD64 platform machines

• 1 GHz CPU

• 256 MB RAM

• 25 MB free disk space

Database Support

You can use the BrightStor ARCserve Backup for Linux Agent for Oracle with the following databases:

• Oracle 8.0.5-6, 8.1.5, 8.1.6, and 8.1.7

• Oracle 9.0.1, 9.0.1.1, and 9.2.0

• Oracle 10.1.0 (10g), 10.2 (10g R2), RAC 9i and 10g, OCFS on Linux

• Oracle 10g (10.1.0.3) 64 bit on Red Hat 3.0 IA64

• Oracle10g (10.1.0.3.0) 64 bit on SuSE Enterprise Server 9.0 AMD64

17.0 Installation Considerations for BrightStor ARCserve Backup r11.5 SP1 and SP2 Clients Agent and Enterprise Options

The following section provides information to consider when installing this service pack. No changes have been made to the installation considerations for each BrightStor ARCserve Backup component for this service pack. However, after the release of BrightStor ARCserve Backup r11.5, information relating to the following agents was included in this readme because these agents are now included in this CD:

• BrightStor ARCserve Backup for Windows Agent for Oracle

• BrightStor ARCserve Backup for UNIX Agent for Oracle

• BrightStor ARCserve Backup for Linux Agent for Oracle

The added information is identical to the information supplied for these agents by the readme files for each platform for BrightStor ARCserve Backup r11.5.

For information originally released with BrightStor ARCserve Backup r11.5 and included in this release of BrightStor ARCserve Backup, see the section Installation Considerations for BrightStor ARCserve Backup r11.5.

17.1 Installation Considerations for the Agent for Oracle (UNIX)

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the BrightStor ARCserve Backup for UNIX Agent for Oracle:

• Any Oracle job already submitted in the BrightStor ARCserve Backup queue before you upgrade must be removed and recreated. These jobs do not work with the newer version of the BrightStor ARCserve Backup for UNIX Agent for Oracle. This includes any job containing at least one Oracle instance backup.

17.2 Installation Considerations for the Agent for Oracle (Linux)

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the BrightStor ARCserve Backup for Linux Agent for Oracle:

• Any Oracle job already submitted in the BrightStor ARCserve Backup queue before you upgrade must be removed and recreated. These jobs do not work with the newer version of the BrightStor ARCserve Backup for Linux Agent for Oracle. This includes any job containing at least one Oracle instance backup.

18.0 General Considerations for BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options

The following sections provide general information to consider when using BrightStor ARCserve Backup. No changes have been made to the general considerations for each BrightStor ARCserve Backup component for this service pack. However, after the release of BrightStor ARCserve Backup r11.5, information relating to the following agents was included in this readme because these agents are now included in this CD:

• BrightStor ARCserve Backup for Windows Agent for Oracle

• BrightStor ARCserve Backup for UNIX Agent for Oracle

• BrightStor ARCserve Backup for Linux Agent for Oracle

The added information is identical to the information supplied for these agents by the readme files for each platform for BrightStor ARCserve Backup r11.5.

18.1 Agent for Oracle (UNIX) Considerations

The following section provides information to consider when using the BrightStor ARCserve Backup for UNIX Agent for Oracle:

• Although the Disk Staging Option has been added to BrightStor ARCserve Backup, child jobs generated by RMAN use the full backup staging policy. You cannot currently extend incremental or differential staging policies to the child jobs generated by RMAN, although this functionality is expected to be included in a future release.

18.2 Agent for Oracle (Linux) Considerations

The following section provides information to consider when using the BrightStor ARCserve Backup for Linux Agent for Oracle:

• The Restore by Media and Restore by Session options are not supported for this release.

• Cross-platform management is supported only on the Agent for Oracle, Agent for Informix, and Agent for Sybase.

• Because of a requirement imposed by Oracle, you must add the following to the Common Agent configuration file, agent.cfg, on Red Hat Linux 3.0:

  LD_ASSUME_KERNEL=2.4.19
  

  Add this environment variable to the section for the Agent for Oracle, as in the following example:

  [46]
  # Oracle Agent
  NAME   OracleAgent
  VERSION    11.5.0
  HOME       /opt/CA/BABoraagt
  #ENV       BAB_HOME=/opt/CA/BrightStorARCserve
  ENV        CAS_ENV_ORACLE_AGENT_HOME=/opt/CA/BABoraagt
  #ENV       CA_ENV_NUM_OF_REST_BUFF=
  ENV        DAYS_ORAGENTD_LOGS_RETAINED=1
  ENV        DAYS_RMAN_SCRIPTS_RETAINED=1
  ENV        LD_ASSUME_KERNEL=2.4.19
  ENV        CAS_INITIATED=1
  ENV        ORACLE_SHUTDOWN_TYPE=immediate
  #ENV   NLS_LANG=american
  ENV        NLS_DATE_FORMAT=MM/DD/YYYY/HH24:MI:SS
  ENV    LD_LIBRARY_PATH=/opt/CA/BABcmagt:/usr/lib:/opt/CA/BABoraagt:/opt/CA/BABoraagt/lib:/opt/CA/CAlib:$LD_LIBRARY_PATH
  BROWSER        oraclebr
  AGENT      oragentd
  

  Additionally, you must set this environment variable before starting Oracle.

• Although the BrightStor® ARCserve® Backup Disk Staging Option has been added to BrightStor ARCserve Backup, child jobs generated by RMAN use the full backup staging policy. You cannot currently extend incremental or differential staging policies to the child jobs generated by RMAN, although this functionality is expected to be included in a future release.

19.0 Known Issues for BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options

The following sections provide information about issues known to exist in BrightStor ARCserve Backup for this service pack. In addition to the issues known to exist for the BrightStor ARCserve Backup components in this service pack, after the release of BrightStor ARCserve Backup r11.5, information relating to the following agents was included in this readme because these agents are now included in this CD:

• BrightStor ARCserve Backup for Windows Agent for Oracle

• BrightStor ARCserve Backup for UNIX Agent for Oracle

• BrightStor ARCserve Backup for Linux Agent for Oracle

The added information is identical to the information supplied for these agents by the readme files for each platform for BrightStor ARCserve Backup r11.5.

For information originally released with BrightStor ARCserve Backup r11.5 and included in this release of BrightStor ARCserve Backup, see the section Known Issues for BrightStor ARCserve Backup r11.5.

19.1 Known Issues for the Client Agent for Windows

The following issues related to the Client Agent for Windows are known to exist in this release:

• When you restore sessions backed up with the 32-bit Client Agent for Windows to a machine running the 64-bit Client Agent for Windows, encrypted sessions cannot be restored.

19.2 Known Issues for the Agent for Oracle (Windows)

The following issues related to the BrightStor ARCserve Backup for Windows Agent for Oracle are known to exist in this release:

• If you use WORM media as the destination for any cross-platform jobs involving the BrightStor ARCserve Backup for UNIX Agent for Oracle or the BrightStor ARCserve Backup for Linux Agent for Oracle, these agents may not behave as expected. Child jobs are submitted by the agent, and, because WORM media is not supported on the UNIX or Linux agents, these child jobs may use destinations other than the WORM media.

19.3 Known Issues for the Agent for Oracle (UNIX)

The following issues related to the BrightStor ARCserve Backup for UNIX Agent for Oracle are known to exist in this release:

• The Restore by Media and Restore by Session options are not supported for this release.

• You cannot back up multiple Oracle instances in the same job.

• You cannot mix Oracle instance backups and other backup types (for example file system backup or any other database type backup).

• Due to a known issue with Oracle, if you are using Oracle 8.1.6 32-bit on AIX 4.3.3, you may encounter difficulty restoring a successfully created backup because RMAN fails to accurately recognize the backup. You can, however, restore your data using an older backup. Therefore, we recommend that you periodically run a validate operation on your backups to ensure that you have a prior backup from which to restore. If you reduce the block size and run the backup again, you may be able to enable the restore operation (although no specific valid value has been determined).

• The Smart Restore functionality is not supported for the Agent for Oracle.

• Merge operations on file system devices containing Oracle backup sessions are not supported for this release.

• You must supply the correct host name when registering Agent for Oracle nodes in the BrightStor ARCserve Backup database.

• The agent does not support session passwords.

• You must use an RMAN Catalog to run jobs with the Oracle option Include Control File Oracle option enabled from the Oracle Restore Manager. If you enabled the control file autobackup feature for the target database before using the Agent for Oracle, use your own RMAN scripts to restore an autobackup of the control file. For more information, see the Agent for Oracle Guide.

• Compare Media to Disk is not supported on Agent for Oracle sessions.

• If you select multiple channels to back up, you must have available, at minimum, the same number of device groups as channels and you must select the Any Group option in the GUI.

19.4 Known Issues for the Agent for Oracle (Linux)

The following issues related to the BrightStor ARCserve Backup for Linux Agent for Oracle are known to exist in this release:

• You cannot back up multiple Oracle instances in the same job.

• You cannot mix Oracle instance backups and other backup types (for example, file system backup or any other database type backup).

• This release of BrightStor ARCserve Backup cannot restore data backed up with the BrightStor® ARCserve® Backup version 9.0 Agent for Oracle.

• Merge operations on file system devices containing Oracle backup sessions are not supported for this release. However, merge operations with tapes containing Oracle backup sessions are successful.

• The agent does not support session passwords.

• Backup with Compare is not supported on Agent for Oracle sessions.

20.0 International Support for BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products, and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

In addition to the English release of this product, the BrightStor ARCserve Backup Client Agents, the BrightStor ARCserve Backup for Windows Agent for Oracle, the BrightStor ARCserve Backup for UNIX Agent for Oracle, and the BrightStor ARCserve Backup for Linux Agent for Oracle have been internationalized and translated into the following languages:

• Brazilian-Portuguese

• French

• German

• Italian

• Japanese

• Korean

• Simplified Chinese

• Spanish

• Traditional Chinese

If you run these agents in a language environment not included in the list, you may experience problems.

For information originally released with BrightStor ARCserve Backup r11.5 and included in this release of BrightStor ARCserve Backup, see the section Language Certifications for BrightStor ARCserve Backup r11.5.

21.0 Documentation for BrightStor ARCserve Backup r11.5 SP1 and SP2 Client Agents and Enterprise Options

Each PDF guide in a documentation set has a unique Document ID (DID) that appears on the title page of the guide. The DID uses the first six characters to identify the guide, a hyphen, then two characters at the end to identify the edition and language in which it is written. For example, D01165-2E identifies the second edition of the English version of the BrightStor ARCserve Backup Client Agents Guide. If a third edition of this guide is published, the DID is incremented to D01165-3E. The DID is used without the hyphen for the .PDF file on the product media and on SupportConnect as shown in Filename column of the following table.

The DIDs and filenames for the component guides included on this CD are:

Guide Name	DID	Filename
BrightStor ARCserve Backup Client Agents Guide	D01165-2E	D011652E.PDF
BrightStor ARCserve Backup for Windows Agent for Oracle Guide	D01175-2E	D011752E.PDF
BrightStor ARCserve Backup for UNIX Agent for Oracle Guide	D01199-2E	D011992E.PDF
BrightStor ARCserve Backup for Linux Agent for Oracle Guide	D01216-2E	D012162E.PDF

For information about the documentation included on the CD originally released with BrightStor ARCserve Backup r11.5 and included in this release of BrightStor ARCserve Backup, see the section Documentation for BrightStor ARCserve Backup r11.5.

22.0 BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options

The following sections provide information originally released with the BrightStor ARCserve Backup r11.5 Client Agents and Enterprise Options CD and included in this release of BrightStor ARCserve Backup. This readme file contains information including minimum operating system and hardware requirements. You can also find detailed information that explains known technical problems and workarounds, including any unique situations.

23.0 Operating System Support for BrightStor ARCserve Backup r11.5

The following sections provide information about the supported operating systems for the BrightStor ARCserve Backup components included on this CD for BrightStor ARCserve Backup r11.5.

Note: For information added to BrightStor ARCserve Backup r11.5 and released with BrightStor ARCserve Backup r11.5 SP1 and SP2 for the components included on this CD, see the section Operating System Support.

23.1 Client Agent for UNIX

The BrightStor ARCserve Backup Client Agent for UNIX is supported on the following operating systems:

• Solaris 2.6, 7, 8, 9, and 10 SPARC

• Solaris 9 and 10 (x86 32-bit)

• Solaris 10 AMD64

• IBM AIX 4.3.3, 5L v5.1, v5.2, and v5.3

• HP-UX 11.0, 11.11, and 11.23 PA RISC

• HP-UX 11.22 and 11.23 Itanium (IA64)

• Tru64 v4.0E, v4.0F, v4.0G, v5.0, v5.1, v5.1a, v5.1b

23.2 Client Agent for Linux

The BrightStor ARCserve Backup Client Agent for Linux is supported on the following operating systems:

• Red Hat 8 and 9

• Red Hat Advanced Server 2.1

• Red Hat Enterprise Linux 2.1 (AS, ES, WS)

• Red Hat Enterprise Linux 3 (AS, ES, WS) (x86, AMD64, and Intel EM64T)

• Red Hat Enterprise Linux 3 Update 4 (AS, ES, WS) (IA64)

• Red Hat Enterprise Linux 4 (AS, ES, WS) (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 7

• SuSE Linux Enterprise Server 8 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 9 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Standard Server 8

• SuSE Professional 8, 9, 9.1, 9.2. and 9.3

• SuSE Linux Desktop 1

• Novell Linux Desktop 9

• Turbolinux Enterprise Server 8

• Turbolinux Workstation 8

• Turbolinux 8 for AMD64

• Turbolinux 10 Server

• Turbolinux 10F

• Turbolinux 10 Desktop

• Miracle Linux 2.1

• Miracle Linux 3.0 (x86, AMD64, and Intel EM64T)

• Red Flag Desktop 3.0 and 3.2

• Red Flag Advanced Server 4.0 and 4.1

• Red Flag Data Center Server 4.0

• Red Flag Data Center Server 4.1 (x86, AMD64, Intel EM64T, and IA64)

• Asianux 1.0

• SCO Linux Server 4.0

• Debian 3.0

23.3 Client Agent for Mainframe on Linux OS/390

You can install the BrightStor ARCserve Backup Client Agent for Mainframe Linux on the following:

• Red Hat Enterprise Server 3.0 and 4.0 (31- and 64-bit) including SMP

• SuSE Enterprise Server 8 and 9 (31 and 64-bit) including SMP

23.4 Client Agent for Windows

The BrightStor ARCserve Backup Client Agent for Windows is supported on the following operating systems:

• Windows XP Professional 32-bit (Server, Manager, and Client Agent) and 64-bit (Client Agent only) (at minimum, Service Pack 1 and Service Pack 2)

• Windows Server 2003 Web Edition (32-bit only)

• Windows Server 2003 Standard Edition (32-bit, x64, and IA-64)

• Windows Server 2003 Enterprise Edition (32-bit, x64, and IA-64)

• Windows 2000 Professional 32-bit (Service Pack 3, Service Pack 4, or Service Pack 4 Rollup 1)

• Windows 2000 Server 32-bit (Service Pack 3, Service Pack 4, or Service Pack 4 Rollup 1)

• Windows 2000 Advanced Server 32-bit (Service Pack 3, Service Pack 4, or Service Pack 4 Rollup 1)

• Windows 2000 Cluster Server (2 node Advanced Edition)

• Windows 2003 32-bit, x64, and IA-64

• Windows Server 2003 Cluster 32-bit, x64, and IA-64

• Windows 2000 and Windows 2003 Datacenter

• Windows Powered NAS (2000)

• Windows Storage Server 2003

• Windows Small Business Server 2000

• Windows Small Business Server 2003

• Windows NT

23.5 Client Agent for NetWare

The BrightStor^® ARCserve^® Backup Client Agent for NetWare is supported on the following operating systems:

• Netware 4.2

• Netware 5.1

• Netware 6.0 and 6.5

23.6 Enterprise Option for AS400

The BrightStor^® ARCserve^® Backup Enterprise Option for AS400 is supported on the following operating systems:

• AS400 V3 R7 M0 to V4 R5 M0

• AS400 V5 R1 (5.1) V5R2 (5.2)

23.7 Client Agent for Mac OS X (Supported on Windows Only)

The BrightStor^® ARCserve^® Backup Agent for Mac OS X requires at least one of the following Mac operating systems:

• Apple Power Mac G4/G5 (Mac OS X 10.2, 10.3, 10.4)

• Apple X Server (Mac OS X 10.2, 10.3, 10.4)

23.8 Client Agent for OpenVMS (Supported on Windows Only)

The BrightStor^® ARCserve^® Backup Client Agent for OpenVMS supports the following platforms:

• VAX 6.2, 7.1, 7.2, 7.3

• AXP 6.2, 7.1, 7.2, 7.3

24.0 System Requirements for BrightStor ARCserve Backup r11.5

The following sections provide information about the minimum system requirements for each BrightStor ARCserve Backup component included in this CD for BrightStor ARCserve Backup r11.5.

Note: For information added to BrightStor ARCserve Backup r11.5 and released with BrightStor ARCserve Backup r11.5 SP1 and SP2 for the components included on this CD, see the section System Requirements.

24.1 Client Agent for UNIX System Requirements

To use the Client Agent for UNIX, you must satisfy the following minimum system requirements on the supported operating systems:

Solaris SPARC or AMD64

• Solaris Ultra SPARC models or higher or AMD64 systems

• 256 MB RAM

• 10 MB hard disk space on the client agent installation file system

• 25 MB hard disk space (temporary) on /var/tmp

Solaris Intel x86

• Any Intel x86 system with at least 1 GHz CPU

• 256 MB RAM

• 10 MB hard disk space on the client agent installation file system

• 25 MB hard disk space (temporary) on /var/tmp file systems

IBM AIX

• RS 6000 models or higher

• 256 MB RAM

• 10 MB hard disk space on the client agent backup installation file system

• 25 MB hard disk space (temporary) on /var/tmp file system

HP-UX PA-RISC/Itanium

• HP-UX 9000 Workstation or Server

• 256 MB RAM

• 10 MB hard disk space on the client agent installation file system

• 25 MB hard disk space (temporary) on /var/tmp file system

Tru64

• HP Compaq Alpha Workstation or Server

• 256 MB RAM

• 10 MB hard disk space on the client agent installation file system

• 25 MB hard disk space (temporary) on /var/tmp file system

24.2 Client Agent for Linux System Requirements

To use the Client Agent for Linux, you must satisfy the following minimum system requirements:

• 500 Mhz CPU running supported Linux operating system

• 256 MB RAM

• 25 MB free disk space

24.3 Client Agent for Mainframe on Linux OS/390 System Requirements

To use the Client Agent for Linux on OS/390, you must satisfy the following minimum system requirements:

• G2 to G6 9672, zSeries 800, zSeries 900, Multiprise 3000

• 256 MB RAM

• 25 MB disk space

24.4 Client Agent for Windows System Requirements

To use the Client Agent for Windows, you must satisfy the following minimum system requirements:

• CPU: 200 MHz

• 128 MB RAM

• 20 MB disk space

24.5 Client Agent for NetWare System Requirements

To use the Client Agent for NetWare, you must satisfy the following minimum system requirements:

• Pentium II, 500 MHz CPU running supported Netware operating system

• 256 MB RAM

• 20 MB disk space

24.6 Enterprise Option for AS400 System Requirements

To use the Client Agent for AS400, you must satisfy the following minimum system requirements:

• Supported AS400 OS on a RISC System

• 2 MB disk space

• Protocol Support: TCP/IP

Important! Disk space requirements do not take into account the space required for the agent log files. These log files can take up to 4 MB.

24.7 Client Agent for Mac OS X System Requirements (Supported on Windows Only)

To install the Client Agent for Mac OS X, your system must meet the following minimum hardware requirements:

• Minimum 10 MB hard disk space

• Minimum 128 MB RAM

24.8 Client Agent for OpenVMS (Supported on Windows Only) Supported TCPIP Stacks

The Client Agent for OpenVMS supports, at minimum, the following TCPIP stacks:

• Compaq UCX 4.2 eco 3 (on Alpha)

• Compaq UCX 3.3 eco 13 (on VAX)

• Compaq TCPIP v5.0

• Process Software Multinet v4.1B (with patches)

• Process Software TCPWARE 5.3

25.0 Installation Considerations for BrightStor ARCserve Backup r11.5

The following sections provide information related to installation for each of the BrightStor ARCserve Backup components included on this CD for BrightStor ARCserve Backup r11.5.

Note: For information added to BrightStor ARCserve Backup r11.5 and released with BrightStor ARCserve Backup r11.5 SP1 and SP2 for the components included on this CD, see the section Installation Considerations.

25.1 Installation Considerations for the Client Agents

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the BrightStor ARCserve Backup Client Agents.

• Remote installation and response file installation of the Client Agents for Windows 98 and Windows Me are not supported in the Master Setup.

• If you perform a full node backup on AS400 systems, you must select the Traverse across File System (UNIX System Only) node option on the Miscellaneous tab of the Backup Manager.

26.0 Known Issues for BrightStor ARCserve Backup r11.5

The following sections provide information about issues known to exist for the BrightStor ARCserve Backup components included on this CD for BrightStor ARCserve Backup r11.5.

Note: For information about issues known to exist only in the release of BrightStor ARCserve Backup r11.5 SP1 and SP2 for the components included on this CD, see the section Known Issues.

26.1 Known Issues for the Client Agents

The following issues related to the Client Agents are known to exist in this release:

• For the Client Agent for Windows, installing 32-bit components on a 64-bit machine generates two copies of the file PortsConfig.cfg on the machine. The PortsConfig.cfg file for the 64-bit components is in C:\Program Files\CA\SharedComponents\BrightStor and the PortsConfig.cfg file for the 32-bit components is in C:\Program Files (x86)\CA\SharedComponents\BrightStor. If you make changes to one, you must make the same changes to the other, or the components may not be able to contact one another.

• You cannot use the Client Agent for NetWare included in this release with the BrightStor ARCserve Backup for NetWare r11.1 Manager. The Client Agent for NetWare included in this release requires the BrightStor ARCserve Backup for Windows r11.5 Manager GUI.

• When running the Client Agent for NetWare on NetWare 4.2, the agent requires the clibaux.nlm enhancement module provided by Novell (refer to Novell Technical Information Document 2955000).

• When a full NetWare machine is selected for backup, the NDS session is not backed up. You must explicitly select the NDS session and other volumes to be backed up.

• The Client Agent for NetWare handles only one job at a time. If a backup job includes the NetWare volume and NDS of the same node, it creates two nodes for the job in the job package, and, because multiplexing or multistreaming jobs create two jobs for the NetWare node and the two jobs run simultaneously, the agent rejects the second job.

• The NetWare Services branch has been removed from the Network tree in the Backup and Restore Managers. To back up a NetWare machine from the BrightStor ARCserve Backup host, you must install the Client Agent for NetWare on the machine.

• Whole node backup operations are not supported with the Client Agent for AS400.

27.0 Documentation for BrightStor ARCserve Backup r11.5

Each guide in a documentation set has a unique Document Identification (DID) designation that appears on the title page of the guide. The DID uses six characters to identify the guide, a hyphen, then two characters at the end to identify the edition and the language in which it is written. For example, D01165-1E identifies the first edition of the English version of the BrightStor ARCserve Backup Client Agents Guide. When the second edition of this guide was published, the DID was incremented to D01165-2E.

Note: For information about the guides released with BrightStor ARCserve Backup r11.5 SP1 and PS2, see the Documentation section.

The DID appears on the title page of PDF files. The DID without the hyphen is also used for the eight-character file name for PDF files on product media and on SupportConnect.

This CD provides the BrightStor ARCserve Backup Client Agents Guide. The following are the DID and file name for this guide:

• DID: D01165-1E

• File Name: D011651E.PDF

28.0 Language Certifications for BrightStor ARCserve Backup r11.5

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

BrightStor ARCserve Backup r11.5 has been internationalized and translated into the following languages, in addition to the English release:

• Brazilian-Portuguese

• French

• German

• Italian

• Japanese

• Korean

• Simplified Chinese

• Spanish

• Traditional Chinese

If you run this product on a language environment not included in the list, you may experience problems.

Note: For information about language support added to BrightStor ARCserve Backup r11.5 and released with BrightStor ARCserve Backup r11.5 SP1 and SP2, see the section International Support.

29.0 Contact Customer Support

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Customer Support at http://ca.com/support.