* ____________________________________________________________________________ *
* ID:                34                                                         
* PRODUCT:           AXWBAS                                                     
* RELEASE:           11.1                                                       
* DESC:             NT    -E3802-INVALID    FILE    HEADER    SIGNATURE         
* SYSTEMS AFFECTED: NT                                                          
* SOLUTION TEXT:                                                                
PRODUCT: BAB Windows Common                      RELEASE: 11.1                  
APAR #:  QO64863                                 DATE:    2 MAR 2005            
PROBLEM DESCRIPTION: NT    -E3802-INVALID    FILE    HEADER    SIGNATURE        
                     ----------------------------------------------------       
                     Restore  of  a  particular  session  fails with the        
                     following error:                                           
                     "E3802 INVALID FILE HEADER SIGNATURE".                     
                     This can be caused  by the session being  partially        
                     overwritten by a backup job. This may happen when a        
                     successful restore job is followed by a backup  job        
                     which  appends  to  the  same  tape. The backup job        
                     (which is  appending) may  overwrite valid  data on        
                     the tape.                                                  
                     PREREQS: SP1                                               
                     MPREREQS: None                                             
                     COREQS: None                                               
                     MCOREQS: None                                              
                     SUPERSEDED: None                                           
HYPER: YES                                                                      
DISTRIBUTION CODE: A (A=Available, I=Internal)                                  
PROBLEM RESOLUTION:  Follow the instructions below:                             
The following PREREQS must be applied before applying this fix:                 
SP1                                                                             
This fix requires BrightStor ARCserve Backup Release 11.1 to be                 
installed.                                                                      
1. Shutdown all BrightStor ARCserve Backup services.                            
2. Unzip the fix file as follows:                                               
      CAZIPXP -U QO64863.CAZ                                                    
3. Rename tapeeng.dll in X:\Program Files\CA\BrightStor ARCserve                
Backup to tapeeng.dll.QO64863                                                   
4. Copy tapeeng.dll to X:\Program Files\CA\BrightStor ARCserve Backup.          
5. Start all BrightStor ARCserve Backup services.                               
PRODUCT(S) AFFECTED: BrightStor ARCserve Backup for Windows Release 11.1        
DOWNLOAD INFORMATION:                                                           
---------------------                                                           
NODE:  ftp.ca.com                                                               
PATH:  /CAproducts/unicenter/AXWBAS/nt/GA/QO64863                               
FILES: QO64863.DFC QO64863.CAZ                                                  
UPDATED ROUTINES:                                                               
---------------                                                                 
tapeeng.dll    1015882 TUE FEB 22 17:29:48 2005                                 
* ____________________________________________________________________________ *
* NT                    VERSION: 0     EFFECTIVE: 03/02/2005 ACTION: A          
   ***  NO ZAPS FOR THIS VERSION  ***