BrightStor^® ARCserve^® Backup r11.1 for Windows SP1

6.0 Contacting Customer Support

1.0 Welcome

Welcome to BrightStor® ARCserve® Backup r11.1 for Windows SP1. This Readme file provides information required to install and use BrightStor ARCserve Backup SP1. This file can help you with your implementation of the product and provides information on contacting Customer Support.

All items in the following sections beginning with [Txxxxxx], where xxxxxx is the test fix number, are included in this update. If you received a test fix not listed in any of the following sections, contact Customer Support to determine how the fix can be reapplied.

2.0 Installation Considerations

The following sections provide information to consider when installing BrightStor ARCserve Backup r11.1 for Windows SP1.

2.1 Disaster Recovery Considerations

If you are using the BrightStor® ARCserve® Backup Disaster Recovery Option Windows 2000 Floppy-based method, after you apply the upgrade patch, the Create Boot Kit Wizard asks for two additional disks to create Disaster Recovery Patch Disks. Label these disks Disaster Recovery Patch Disk 1 and Disaster Recovery Patch Disk 2.

Note: The Update Machine-specific Disk procedure is not supported on Windows 2000. Use the Create Boot Disks Option in the Create Boot Kit Wizard to update your Machine-specific Disk.

After you apply the upgrade patch and create the required Disaster Recovery Patch Disks, you must perform the following procedure during the disaster recovery process:

1. After the first reboot (the first time the Disaster Recovery wizard appears), the Disaster Recovery wizard prompts you to insert the Machine-specific Disk. You are then prompted to insert Disaster Recovery Patch Disk 1 and Disaster Recovery Patch Disk 2. The wizard automatically reboots after you apply all of the Disaster Recovery Patch Disks.

2. Follow the normal disaster recovery procedure after you restart your machine.

If you are using the BrightStor ARCserve Backup Disaster Recovery Option on Windows XP or Windows 2003, after you upgrade the backup server to BrightStor ARCserve Backup r11.1, you must perform the following procedure:

1. Download the BrightStor ARCserve Backup r11.1 Update Patch and extract the .CAZ to a temporary folder.

2. The Extract process includes an ISO image. Burn this ISO image to a CD.

3. During disaster recovery, when you are prompted to insert the BrightStor ARCserve Backup product CD, insert the CD you burned and proceed with the normal recovery process.

3.0 General Considerations

The following section provides general information to consider when using BrightStor ARCserve Backup for Windows.

3.1 Support for SnapLock on Network Appliance

BrightStor ARCserve Backup has been enhanced to include support for SnapLock, to provide non-erasable backups using limited WORM functionality on disk from Network Appliance. SnapLock locks files on Network Appliance filers for a specific period of time. Once locked, the file cannot be deleted until the lock period expires.

Enable SnapLock from the Advanced tab of the Global Options dialog and specify the retention period on disk. The retention period is calculated from the time you submit the job.

You can change the values each time a job is submitted.

The following general considerations apply when using SnapLock on Network Appliance:

• You must have a Network Appliance filer with, at minimum, ONTAP Release 7.0 RC3 to use BrightStor ARCserve Backup to SnapLock backed up sessions on disk.

• SnapLock is not supported for rotation jobs or GFS rotation jobs. You cannot submit rotation or GFS rotation jobs with SnapLock.

• SnapLock is not supported for multiplexing jobs.

• To use SnapLock, the final destination for your job must be a file system device (the SnapLock volume for NAS filers).

• If any sessions on a file system device are locked by SnapLock, you cannot format or erase the file system device.

• BrightStor ARCserve Backup provides a command line tool to purge sessions locked by SnapLock when the retention period passes. You can create a repeating generic job to invoke this command line tool to automate session deletion from the disk and reclaim disk space from expired sessions.

• Use a command line tool to purge sessions from file system devices. The tool cannot identify whether the session is locked by SnapLock. If the purge is NOT successful, either the session is locked by SnapLock or an error has occurred. Check the Activity log for information about the file system device, the session number purged, and whether the purge was successful.

• If you have difficulty erasing or formatting file system devices with expired SnapLock sessions from the GUI, refresh the GUI.

3.2 Time Zone-independent Mode

Currently, the execution time of a job is dependent upon the time zone in which the machine is configured to run. For example, if BrightStor ARCserve Backup is installed on a machine configured to run in the Eastern Time zone and a job is submitted to run at 10 p.m., the job runs at 10 p.m. Eastern Time. If the Time zone of the machine is changed to Atlantic Time, the job actually runs at 11 p.m. local time (10 p.m. Eastern Time) making it appear that the time of execution has changed when the time zone has changed.

You can now configure BrightStor ARCserve Backup to accept modification of the time zone of the machine on which it is installed without affecting the execution time of jobs. If a job is submitted to run at 10 p.m., the job runs at 10 p.m. machine time, regardless of the time zone. The actual execution time for the job remains constant as the machine changes time zones.

• To configure BrightStor ARCserve Backup to work in Time Zone-independent mode, from the command line, in the BrightStor ARCserve Backup home folder, run the following command:

  ca_qmgr –tzmode 1
  

• To configure BrightStor ARCserve Backup to work in Time Zone-dependent mode, from the command line, in the BrightStor ARCserve Backup home folder, run the following command:

  ca_qmgr –tzmode 0
  

4.0 Included Fixes

The following sections provide information regarding fixes included in this service pack.

4.1 BrightStor ARCserve Backup Base Product

The following section provides information about fixes relating to the BrightStor ARCserve Backup base product included in this service pack:

• [T31A229] This service pack addresses a security vulnerability due to buffer overflow in the BrightStor ARCserve Backup Discovery Service. This security update should be applied to all Windows systems on which the BrightStor ARCserve Backup for Windows r11.1 base product and any BrightStor ARCserve Backup agents are installed.

• [T16C458] You can now restore sessions from multiplexing tapes without generating the error message "AE0040 Invalid file signature: 0x421761de."

• [T2D2383] The Tapecopy –ex command now supports database query commands.

• [T2D2392] IIS settings are now properly retained during system state restore jobs.

• [T2D2400] Data growth jobs from BrightStor^® ARCserve^® Backup Laptops & Desktops no longer fail randomly.

• [T31A210] BrightStor ARCserve Backup has been enhanced to allow you to use the backup method specified in the job options for system state backup operations.

• [T31A211] BrightStor ARCserve Backup has been enhanced to allow you to use Restore by Query with all double-byte Kanji characters.

• [T31A212] BrightStor ARCserve Backup no longer sends duplicate alert messages.

• [T31A214] BrightStor ARCserve Backup managers can now display unrecognized media types without problems.

• [T367124] The owritesameblankany parameter of the ca_backup command no longer incorrectly requires a tape name.

• [T367138] Copy jobs now reliably copy all specified files and folders on all supported Windows platforms.

• [T36A176] BrightStor ARCserve Backup now consistently and reliably retains options when remote backup jobs are modified.

• [T36A195] After running the Diagnostic Wizard, BrightStor ARCserve Backup now properly and reliably records information in the Activity log when jobs are executed. Previously, the Diagnostic Wizard improperly set the Message Type in Activity Log option to None, so that no information was recorded.

• [T36A198] Incremental and Differential GFS backup jobs no longer create and include disaster recovery sessions on local cluster nodes.

4.2 Agent for Microsoft Exchange

The following section provides information about fixes relating to the BrightStor® ARCserve® Backup Agent for Microsoft Exchange included in this service pack:

• [T367123] You can now modify and resubmit Information Store Level Storage Group Backup jobs without causing the Job Manager to fail.

• [T367135] BrightStor ARCserve Backup now retains the selected backup methods for Database Level backup jobs when you modify previously submitted jobs.

• [T367143] BrightStor ARCserve Backup has been enhanced to ensure that Document Level backup jobs no longer fail incorrectly with Error 8535.

4.3 Agent for Microsoft Exchange Premium Add-on

The following section provides information about fixes relating to the BrightStor® ARCserve® Backup Agent for Microsoft Exchange Premium Add-on included in this service pack:

• [T31A213] You can now reliably perform merge operations on Document Level backup sessions with multibyte characters such as Japanese, and the Database and Restore Managers now properly display items containing multibyte characters.

4.4 Agent for Microsoft SQL Server

The following section provides information about fixes relating to the BrightStor® ARCserve® Backup Agent for Microsoft SQL Server included in this service pack:

• [T3F8081] When browsing Microsoft SQL servers with large numbers of databases, BrightStor ARCserve Backup now properly displays all of the databases. In addition, full backup jobs now properly and reliably back up all of the databases on these servers and the RPC server no longer fails.

4.5 Agent for Oracle

The following section provides information about fixes relating to the BrightStor® ARCserve® Backup Agent for Oracle included in this service pack:

• [T369182] BrightStor ARCserve Backup now supports the use of all Japanese characters in tablespace names.

• [T36A180] You can now reliably and properly back up your data using the Agent for Oracle with SAP ITS Web Application 6.20 SAP Portal installed.

• [T36A187] BrightStor ARCserve Backup has been enhanced to ensure that the dates and times of all sessions are displayed correctly when merging tapes from cross-platform backup jobs.

• [T3F8074] Oracle backup jobs no longer fail in error with the message "E8604 Failed to start backup. (DBNAME = XXX, EC = Backup Agent Error (261) "Backup Agent cannot process the request."

4.6 Enterprise Option for SAP R/3 for Oracle

The following section provides information about fixes relating to the BrightStor® ARCserve® Backup Enterprise Option for SAP R/3 for Oracle included in this service pack:

• [T3F8073] Oracle SAP backup jobs no longer fail in error with the message "E8604 Failed to start backup. (DBNAME = XXX, EC = Backup Agent Error (261) "Backup Agent cannot process the request."

4.7 Disaster Recovery Option

The following section provides information about fixes relating to the BrightStor ARCserve Backup Disaster Recovery Option included in this service pack:

• [T31A194] BrightStor ARCserve Backup Disaster Recovery Option has been enhanced to allow you to use filtering during disaster recovery backup jobs.

• [T36A177] BrightStor ARCserve Backup has been enhanced to ensure that USB keyboards are properly detected during disaster recovery operations on Japanese versions of Windows 2000.

4.8 SAN Option

The following section provides information about fixes relating to the BrightStor® ARCserve® Backup Storage Area Network (SAN) Option included in this service pack:

• [T16C473] BrightStor ARCserve Backup has been enhanced to ensure that the Device Manager now properly displays the drives in changers in SAN environments in which distributed servers have locally attached tape drives. Previously, the Device Manager displayed the locally attached tape drive in the changer.

• [T16C475] The Tape Engine on primary servers no longer fails randomly with the message "E6500 Client connect to tape failed" when backing up from the distributed server.

4.9 Tape Library Option

The following section provides information about fixes relating to the BrightStor® ARCserve® Backup Tape Library Option included in this service pack:

• [T16C465] The Tape Engine no longer fails if a job fails and tapes are exported for multistreamed jobs.

• [T16C479] BrightStor ARCserve Backup has been enhanced to ensure that in non-barcode changers, slots with tapes no longer appear empty when the Tape Engine starts, prompting an unnecessary inventory.

• [T245072] BrightStor ARCserve Backup has been updated to ensure that backup jobs no longer hang as errors are repeatedly recorded in the tape log.

• [T16C482] To avoid a situation in which the Tape Engine stops after it starts when two StorageTek 9710 libraries are managed by one ACSLS with one library used by BrightStor ARCserve Backup and the other by AS400, add the following DWORD value:

  ShareWithAS400
  

  under the following key:

  Software\ComputerAssociates\BrightStor ARCserve backup\Base\Tapeengine\Config
  

  Set this value to 1.

• [T1A5208] This test fix addresses the following issues:

  • When you replace a magazine in an HP C5713A library, the Tape Engine now automatically inventories and detects tapes in the new magazine.

  • The Tape Engine no longer hangs on read element status SCSI commands.

  • You can now position media with IBM 4560SLX libraries and HP Ultrium 1-SCSI drives.

  • Per IBM, the ASC text Unsupported Target Descriptor Type Code [04, 07] has been changed to Logical Unit Not Ready, task in progress [04, 07].

• [T31A207] Double-sided Optical Media now appear correctly in the Backup Manager.

5.0 International Support

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

For BrightStor ARCserve Backup for Windows r11.1 SP1, in addition to the English release, Computer Associates supports the following languages:

• Internationalized and translated

  • French

  • German

  • Italian

  • Japanese

  • Simplified Chinese

  • Spanish

  • Traditional Chinese

If you run this product on a language environment not included in the list, you may experience problems.

6.0 Contacting Customer Support

If you need technical assistance with this product, access the Computer Associates Customer Support site at ca.com, where you can quickly locate answers to many questions. Customer support is available 24 hours a day, 7 days a week.