BrightStor^® ARCserve^® Backup r11.1 for Windows SP2 Readme

9.0 Contact Customer Support

1.0 Welcome

Welcome to BrightStor® ARCserve® Backup r11.1 for Windows SP2. This Readme file provides information required to install and use BrightStor ARCserve Backup r11.1 SP2. This file can help you with your implementation of the product and provides information on contacting Customer Support.

This service pack is cumulative. Fixes provided by this service pack have been identified separately from fixes carried forward from prior service packs.

All items in the following sections beginning with [Txxxxxx], where xxxxxx is the test fix number, or [Qxxxxxx], where xxxxxx is the published fix number, are included in this update. If you received a fix not listed in any of the following sections, contact Customer Support to determine how the fix can be reapplied.

2.0 Included Fixes

The following sections provide information regarding fixes included in this service pack.

2.1 Base Product Fixes

The following fixes relating to the BrightStor ARCserve Backup base product have been included in this service pack:

• [T16C582] BrightStor ARCserve Backup has been updated to detect HP C7145 libraries, allowing you to properly configure the libraries.

• [T36B200] BrightStor ARCserve Backup has been updated to ensure that changes to jobs backing up UNIX machines using the Client Agent are properly saved.

• [T36B204] You can now properly back up servers with names containing "_IP" without failing and generating the message "E3150 Unable to connect to network drive."

• [T46B066] BrightStor ARCserve Backup has been updated to correct the following decryption issues:

  • You can now properly restore Oracle databases backed up with local file system drives with global encryption

  • You can now properly back up file system drives (for example, C) from one server and database agents from another node using global encryption and restore the database agent sessions without generating the error "E3482 Failed to decrypt data."

  • You can now restore data backed up using the Client Agent for Windows without generating the errors "AE0322 Failed to initiate the encryption library. Job aborted," and "E3482 Failed to decrypt data (EC27)." Previously, if you restored this data using database agents, these errors would be generated.

  • You can now properly restore Linux data and preserve attributes. Previously, random, nonsense characters were restored with the data and the attributes were not preserved.

• [T146365] BrightStor ARCserve Backup has been updated to ensure that all reports are now properly created after you run MMO vault cycles.

• [T146366] BrightStor ARCserve Backup now retains the names of media pools entered on the Destination tab after jobs are modified and the screen is refreshed.

• [T146367] You can now reliably put jobs in the Job Queue on Hold without generating errors or causing the job to fail.

• [T146368] BrightStor ARCserve Backup no longer automatically updates the database if a tape's barcode does not match the internal serial number of the tape and valid database records exist for both the barcode and the internal serial number.

• [T146371] The entry "Found Non-Cheyenne Tape" in the debug tape log has been changed to "Found Non-ARCserve Tape."

• [T146376] You can now use the Advanced Type in the Diagnostics Wizard without generating the error "Load BrightStor job queue failed, only collect local machine information."

• [T146377] BrightStor ARCserve Backup has been updated to ensure that you no longer erroneously receive the message "E3831 Unable to find any media that can be used in this job" when valid media are available in the tape group.

• [T146378] Tapes are now properly identified in the Restore by Session view when using the default VLDB database.

• [T146381] You can now manually format media directly to the scratch sets of media pools. To do so, you must create the DWORD registry value FormatToScratch under the following:

  HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\BrightStor ARCserve Backup\Base\Database
  

• [T16C531] The Tape Engine no longer fails randomly.

• [T16C540] BrightStor ARCserve Backup has been updated to ensure that backup jobs now reliably back up all necessary data, including folders with the character *.

• [T16C546] You can now reliably format blank tapes.

• [T16C565] BrightStor ARCserve Backup has been updated to ensure that file system devices (and groups that contain them) are no longer lost after you reboot your system. To implement this fix, add the DWORD value BootDelay to the following key and set it to 1:

  HKEY_LOCAL_MACHINE\Software\ComputerAssociates\base\tapeengine\CHANGER_CFG
  

• [T1A5241] The Domain Server service now starts reliably even when your Windows system has more than 200 IP addresses configured.

• [T1A5263] Tape devices are now properly identified as shared on distributed servers in Dynamic Device Sharing (DDS) environments.

• [T1A5269] BrightStor ARCserve Backup now properly executes the command ca_devmgr –force –erase 3 0 0.

• [T245118] BrightStor ARCserve Backup has been updated to allow you to submit restore jobs from the command line without identifying the destination hostname.

• [T245119] The Backup Manager now properly and reliably displays Media Pools in the correct field on the Destination tab when you load backup job scripts to the Backup Manager.

• [T245122] System State backup jobs no longer erroneously generate the following error and warning when long Active Directory DNS names are set and NTFRS replica root values are set with the prefix \\?\:

  • W3301 Unable to find directory. (DIR=\, EC=The filename, directory name, or volume label syntax is incorrect.)

  • E3322 Unexpected return from find first file. Unable backup files after (FILE=\\?\c:\windows\sysvol\domain\*.*, EC=The network path was not found.)

• [T245124] BrightStor ARCserve Backup has been updated to ensure that Pre/Post commands for Preferred Shares/Machines nodes, set in the Pre/Post Option dialog, are saved when you save or run these jobs and that they execute properly.

• [T245126] BrightStor ARCserve Backup has been updated to ensure that you must enter a correct session password to restore sessions backed up using the Client Agent for Windows with the session password option specified.

• [T245129] The registry value Every reboot, SOFTWARE\ComputerAssociates\BrightStor ARCserve Backup\Base\SNMP, is no longer inserted in the following key path after every reboot:

  HKEY_LOCAL_MACHINE\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents
  

• [T245135] You can now submit backup jobs to blank File System Device media with the Overwrite option enabled without generating errors.

• [T245158] BrightStor ARCserve Backup has been updated to ensure that the BrightStorMgr.exe process now stops properly when you click the close button in the upper right-hand corner to close the Manager GUI.

• [T245170] BrightStor ARCserve Backup now reliably backs up catalog.wci directories even when the catalog.wci directory is empty or has no changed files to back up (in differential backup jobs) and the Estimate File Size option is enabled.

• [T245178] When a restore job cannot replace a file, it creates either an ACT$xxxx file or a SYT$xxxx file in the same directory as the file that could not be replaced. Previously, if the file was under WINDOWS\System32\CatRoot, the digital signature of the driver would sometimes disappear after you rebooted the machine and an error indicating that the ACT$xxxx file could not be found would be recorded in the dberr.log. BrightStor ARCserve Backup now ensures that digital signatures no longer disappear after you reboot.

• [T245181] You can now restore backed up folders from shared disks to non-shared disks without modifying the disk signature of the non-shared disk.

• [T245184] BrightStor ARCserve Backup has been updated to ensure that, after you reboot your system (if files were active and could not be replaced while a full restore job was running), restored files now reflect the correct timestamps, not the time the restore job ran.

• [T2AC192] The ca_qmgr command now properly reschedules jobs in the Sydney, Australia time zone when Daylight Savings Time is enabled on the machine.

• [T2AC197] You can now reliably restore sessions with more than 100 GB of data.

• [T2AC198] After you run multiplexing jobs and delete the subjobs from the job queue, you can no longer highlight the blank line on which the subjobs were displayed.

• [T2D2422] You can now submit ca_restore jobs to restore multiple files in a single job without specifying tape sessions.

• [T2D2444] You can now modify a job's execution time without affecting the execution time for all subsequent jobs.

• [T2D2445] The Job Detail log now displays Windows System Options (rather than Windows 2000 Options) on systems with Windows versions other than Windows 2000 installed.

• [T2D2462] BrightStor ARCserve Backup has been updated to ensure that backup jobs with Pre/Post commands set to run on specific nodes before the backup job begins are now skipped without error if the command does not return the specified exit code to begin the backup job, and the backup job continues with the remaining nodes. Previously, the entire backup job would fail under these circumstances.

• [T2D2466] You can now configure Alert emails and click the Help button without causing the Manager GUI to crash on Windows 2003 machines.

• [T2D2468] You can now reliably restore BrightStor ARCserve Backup for Laptops & Desktops data to alternate locations on BrightStor ARCserve Backup servers.

• [T2D2469] You can now reliably configure Alerts on Windows 2003 machines.

• [T31A311] BrightStor ARCserve Backup has been enhanced to support CLUSTERPRO/ExpressCluster in Active/Passive environments.

• [T31A312] BrightStor ARCserve Backup has been updated to improve performance.

• [T31A315] BrightStor ARCserve Backup now supports NEC Cluster Server (CLUSTERPRO/ExpressCluster) r4.2, version 7.0 SE and LE. For more information about this support and for information about configuring BrightStor ARCserve Backup in an NEC Cluster Server environment, see the attached document.

• [T367172] Columns are automatically sorted in the Job Status or Job Queue list views.

• [T367173] BrightStor ARCserve Backup has been updated to ensure that prune jobs no longer truncate Microsoft SQL Server log files and that they work properly according to the backup policy. To enable this fix, add the DWORD registry value DisableDumpTransaction under \\BrightStor ARCserve Backup\Base\Database\mssql directory and set it to 1.

• [T367177] BrightStor ARCserve Backup has been updated to ensure that backup jobs on cluster servers no longer split into two jobs, and the correct status is reported for the single job.

• [T367182] The cabatch command now reliably recognizes specified user names and passwords identified in job scripts with Pre/Post commands specified.

• [T36A231] The ca_restore command no longer fails with the error "Failed to connect to Database" in environments using Microsoft SQL as the alternate BrightStor ARCserve Backup database if you have configured the Database Engine Service to log in to the SQL database server with an account with no rights to the SQL database server.

• [T36A242] BrightStor ARCserve Backup has been enhanced to allow you to use passwords longer than 20 characters.

• [T36A260] You can now reliably run multistriping backup jobs with master jobs with two stripe databases followed by one stripe databases when the third device has its only tape or File System Device in the wrong media pool.

• [T36A261] BrightStor ARCserve Backup now retains the Distinguish Media by Name Only option for backup jobs even after the jobs are modified.

• [T36A262] BrightStor ARCserve Backup has been updated to start the BrightStor ARCserve Backup services properly without displaying the error message "BrightStor RPC services failed to initialize since an active Portmapper was not detected on this machine. Please make the NT service 'CA Remote Procedure Call Server' as 'automatic' if it is not so" in the Application log.

• [T36B198] Parent directories are now properly deleted when backing up source files on local servers when you have the Delete Files after backup option enabled.

• [T3D3064] The BrightStor.log file now reliably records all messages.

• [T3F8093] When you issue the command ca_scan –cahost without using an additional parameter, BrightStor ARCserve Backup now correctly prompts you with a message that it requires an argument.

• [T46B017] Multistreaming rotation backup sub-jobs now run properly even if they must run on the subsequent day.

• [T46B018] BrightStor ARCserve Backup has been updated to ensure that all tape sequences of tapes in the save set are properly displayed.

• [T46B020] BrightStor ARCserve Backup no longer erroneously moves extra tapes from the save set to the scratch set when you use Microsoft SQL Server as the BrightStor ARCserve Backup database.

• [T46B024] BrightStor ARCserve Backup has been updated to ensure that you no longer receive the following warnings when you back up the system state of Windows 2003 servers with registry sizes greater than 512 KB:

  • W3422 Unable to save the registry key. (KEY=SYSTEM, EC=NO SYSTEM RESOURCES)

  • W3404 Unable to open file. (FILE=C:\WINDOWS\system32\config\SYSTEM, EC=SHARING VIOLATION)

• [T46B026] BrightStor ARCserve Backup has been updated to remove an intermittent error handling problem that caused backup jobs to fail at the end of nodes as the job cleaned up the memory used.

• [T46B028] The Device Manager now properly retains media pool information for tapes after regular inventories, and backup jobs using media pools now reliably use these tapes when necessary. In addition, the case of characters in tape names is now retained after inventories.

• [T46B035] Multiplexing master jobs now properly back up disaster recovery information and the BrightStor ARCserve Backup database. Previously, these jobs attempted to back up the System State and generated the errors "W3422 Unable to save registry (key=; EC=required privileges are not held by the user" and "W3404 Unable to open file (name=c:\winnt\system32\system or config; EC=Sharing Violation)."

• [T46B036] BrightStor ARCserve Backup has been updated to ensure that the Job Engine no longer fails, and services start properly, when more than 30 IP addresses are available.

• [T46B039] BrightStor ARCserve Backup now reliably runs backup jobs successfully even when Pre-job commands return the exit code -1.

• [T46B041] If you set job-level Pre/Post commands for a backup job, specifying that the job should run only if a particular exit code is received for the pre-command, the job now runs only if the specified exit code is returned. If the exit code is not received, the job fails.

• [T46B045] The Job Log now correctly reflects the elapsed Session Summary time for Client Agent for NetWare backup jobs.

• [T46B047] Client Agent for Windows authentication failure error messages sent to the Event Viewer from the Server Admin is now logged with the proper event ID when you select the option Enable Messaging Logging to Windows Event Viewer.

• [T46B049] You can now reliably run backup jobs where NDS is the only source and multiplexing is enabled. Previously, such jobs failed.

• [T2D2395] You can now properly back up DHCP databases locally or remotely on Windows 2003 servers without generating a message in the activity log indicating that the dhcp.mdb file was not found.

• [T36A235] If you use Microsoft SQL Server as the BrightStor ARCserve Backup database, media pool definitions are no longer reset to zero when you submit rotation jobs.

• [T245141] The message "TA: A drive inside the library has been taken offline" no longer appears in the log file when drives are being cleaned on HP C5713A (40x6 AL), HP DAT72x6 AL, and HP C1557A (24x6 AL) devices.

• [T1A5258] Backup jobs no longer fail incorrectly with the error "E3855 Unable to position media." Previously, after applying fix QO64863, backup jobs failed incorrectly with this error.

• [T3D3058] The BrightStor ARCserve Backup Agent Management GUI now properly displays job details from the log file for computers with names of three characters or fewer.

• [T2D2399] When you back up DHCP databases (dhcp.mdb), you no longer receive the message "AW0004 Failed to open database file. Rc=3 system cannot find the path specified."

• [T1A5246] After applying this fix, you can create multiplexing backup jobs that can be restored using an IBM Ultrium tape drive. Note: You cannot restore backup jobs created before you applied the fix.

• [T1A5247] The Tape Engine now reliably discovers media inserted in response to the message "Please mount a blank media to continue the backup." Previously, the Tape Engine could not find the inserted media and such jobs failed.

• [T16C508] [T16C549] BrightStor ARCserve Backup has been updated to ensure that backup jobs with the Append option no longer overwrite valid data on tapes when they follow successful restore jobs. This previously caused restores of particular sessions to fail with the error "E3802 Invalid File Header Signature."

• [T16C519] You can now span and format tapes on Exabyte VXA-2 tape drives without generating "E6300 WINNT SCSI port error" messages in the BrightStor.log file.

• [T16C520] [T16C542] Backup jobs no longer fail incorrectly with the error "E3855 Unable to position media" on ECRIX VXA-1, ECRIX VXA-1a, EXABYTE VAX-1, and EXABYTE VAX-1A tape drives.

• [T16C526] Restore jobs no longer incorrectly generate the error message "Please insert second tape" for backup jobs that did not span tapes.

• [QO64250/T30D040] BrightStor ARCserve Backup has been enhanced to support new devices. For the most current Certified Device list, visit http://supportconnect.ca.com/.

  In addition, BrightStor ARCserve Backup tape engine components have been enhanced to ensure that, if an uncertified device is detected, BrightStor ARCserve Backup stops and generates a message notifying you of the problem. The following two error messages have been added to notify you of the presence of unsupported hardware:

  • "E6918: An un-certified/un-supported device has been detected! Check the Computer Associates technical support website for more information"

    If an uncertified Tape Drive is detected, this error appears on the CSLOADER screen and in the tape$svr.log to help you to avoid using a device with incorrect operating characteristics that can cause data integrity issues.

  • "E6920: A conflicting device driver [XXXXXXXX.CDM] was detected! Please unload and rename the driver to prevent it from loading upon reboot!"

    This error notifies you of driver conflict to help avoid the data integrity issues that device control contention can cause. The BrightStor ARCserve Backup drivers (CANWPA.CDM and CHEYFC.CDM) interact with tape devices attached to the NetWare server. NetWare may also load Novell- or OEM-supplied CDM drivers, particularly if the tape device was attached to the system when the operating system was installed.

  If either of these errors is generated, the Tapesvr engine stops initializing and unloads. If both certified and uncertified devices are attached to the system, you can add the following entry to the x:\ARCserve\NLM\Tapesvr.cfg file to allow Tapesvr to load:

  [CONFIG]
  UnsupportedDeviceOverride=ENABLED
  

  Important! This switch is provided to allow you to use other certified devices attached to the system. Do not add it to use unsupported devices.

• [T36A240] Successful backup operations are properly identified with the correct message "Processo Completato Correttamente" in the Italian version of BrightStor ARCserve Backup.

• [T245189] You can now correctly use Print Preview for reports when the Manager GUI is remote from the server in Japanese, Dutch, Danish, Simplified Chinese, and Traditional Chinese language versions of BrightStor ARCserve Backup.

2.2 Client for VSS Software Snap-Shot Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Client for VSS Software Snap-Shot have been included in this service pack:

• [T16C515] You can now run VSS backup jobs on Windows 2003 machines with Windows 2003 SP1 installed.

2.3 Client Agent for Windows Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Client Agent for Windows have been included in this service pack:

• [T2D2454] System state backup jobs using the Client Agent for Windows now properly back up all necessary data.

• [T46B029] BrightStor ARCserve Backup now reliably backs up several Client Agent for Windows nodes without generating memory allocation errors.

• [T2D2450] The IIS service on the BrightStor ARCserve Backup server no longer stops incorrectly when you restore a remote client agent system state.

• [T46B042] BrightStor ARCserve Backup has been updated to ensure that when you back up using the Client Agent for Windows, the Compare option displays the correct source path with which to compare.

• [T367176] You can now reliably back up data on remote machines using the cabatch command.

• [T245174] BrightStor ARCserve Backup has been updated to ensure that you can open Event logs that were restored to different locations using the Client Agent.

• [T245202] You can now correctly restore folders using the Client Agent without truncating folder names containing the $ character when you enable the Create entire path from the root option.

• [T46B051] If you back up source drive or directory information for BrightStor ARCserve Backup for NetWare using the Client Agent for Windows, this information is now properly updated in the BrightStor.log file.

2.4 Agent for Open Files Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Agent for Open Files have been included in this service pack:

• [T1A5254] The BrightStor ARCserve Backup Agent for Open Files console and the About box now properly reflect the licensing of the Agent for Open Files.

• [T1A5255] BrightStor ARCserve Backup has been enhanced to improve performance when you delete files from a machine on which the Agent for Open Files and McAfee are both installed.

• [T1A5259] When you install the Agent for Open Files and reboot your machine, the Login dialog no longer loses focus.

• [T1A5232] BrightStor ARCserve Backup has been updated to ensure that you no longer receive the error "Ofant.exe – Entry point not found; The procedure entry point setEUCStatus could not be located in the dynamic link library service.dll" in the Windows Event Viewer.

• [T1A5237] The Agent for Open Files has been updated to ensure that it no longer fails improperly with the message "The process cannot access the file because another process is accessing the file" and no longer causes data corruption during times of heavy I/O activity.

• [T1A5213] The Agent for Open Files has been updated to ensure the following:

  • Quickbooks and Axium software can open files in multiple user mode.

  • You can now select Property, Advanced from the Outlook Today folder in the Microsoft Outlook inbox on a remote machine with the Agent for Open Files installed without generating an error message indicating that the .pst file is damaged.

  • You can now properly archive your mailbox to the .pst file created on the server without generating the message "the .pst file could not be accessed" on Microsoft Outlook 2000.

2.5 Agent for Microsoft SQL Server Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Agent for Microsoft SQL Server have been included in this service pack:

• [T36A244] BrightStor ARCserve Backup has been updated to address a potential security vulnerability caused by a buffer overflow condition in the Agent for Microsoft SQL Server.

2.6 Agent for Oracle Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Agent for Oracle have been included in this service pack:

• [T245171] You no longer erroneously receive the message "Computer Associates Licensing – 3BAL – Component not licensed" when backing up data using the BrightStor ARCserve Backup r11.1 Oracle Agent for Linux.

• [T36A252] Incorrect Oracle Agent volumes no longer appear under the Client Agent source view in the Backup Wizard when the Agent for Oracle and the Client Agent are installed on the same machine.

• [T36A264] The Job Status Manager and Database Manager now display RMAN restore job logs.

• [T46B030] You can now properly and reliably back up whole UNIX nodes, including Oracle databases on UNIX. To do so, on the BrightStor ARCserve Backup server, create the following DWORD value and set it to 1:

  HKLM\Software\ComputerAssociates\BrightStor ARCserve Backup\base\task\backup\StaticUNIX
  

• [T46B034] You can now reliably run Oracle RMAN backup jobs on control files with more than 20 characters.

• [T46B066] BrightStor ARCserve Backup has been updated to correct the following decryption issues:

  • You can now properly restore Oracle databases backed up with local file system drives with global encryption

  • You can now properly back up file system drives (for example, C) from one server and database agents from another node using global encryption and restore the database agent sessions without generating the error "E3482 Failed to decrypt data."

  • You can now restore data backed up using the Client Agent for Windows without generating the errors "AE0322 Failed to initiate the encryption library. Job aborted," and "E3482 Failed to decrypt data (EC27)." Previously, if you restored this data using a database agents, these errors would be generated.

  • You can now properly restore Linux data and preserve attributes. Previously, random, nonsense characters were restored with the data and the attributes were not preserved.

• [T2D2449] BrightStor ARCserve Backup now properly retains the Oracle database option Purge Log after Log Backup for jobs backing up the Oracle database using the Client Agent for UNIX, even when the job is modified.

• [T2D2470] Passwords are now saved in job scripts for Oracle database backup jobs using the Client Agent for UNIX.

2.7 Agent for SAP R/3 for Oracle Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Agent for SAP R/3 for Oracle have been included in this service pack:

• [T36A251] You can now reliably and properly back up your data using the Agent for Oracle with SAP ITS Web Application 6.20 SAP Portal installed.

• [T36A263] [T36A266] The Agent for Oracle no longer incorrectly returns the error message "Backup Agent error (260) – Backup Agent does not support SAP R/3. Please get SAP R/3 Backup Agent" when you have SAP applications other than SAP R/3 installed on the same machine as the Agent for Oracle.

2.8 Agent for IBM Informix Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Agent for IBM Informix have been included in this service pack:

• [T36A247] You can now reliably restore backups that span multiple tapes.

• [T36A248] You can now reliably restore Informix data from final destination jobs.

• [T36A249] The BrightStor ARCserve Backup Agent for Informix now supports Windows 2003 with SP1.

• [T36A253] Informix remote restore operations no longer fail with named pipe errors on Windows 2003 SP1.

• [T36A254] You can now submit restore jobs from the Restore Manager without selecting options for the jobs.

• [T36A269] You can now reserve a large amount of shared memory for the Informix database without preventing onbar from attaching to IDS shared memory.

2.9 Agent for Sybase Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Agent for Sybase have been included in this service pack:

• [T36A228] You can now back up log files even when the data and the log exist in the same device but are spread across two devices.

• [T367170] Database options are now correctly unpackaged when you modify jobs that include remote Sybase databases.

2.10 Agent for Microsoft Exchange Server Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Agent for Microsoft Exchange Server have been included in this service pack:

• [T31A325] The Agent for Microsoft Exchange Server has been updated to improve performance for document level (specifically, user mailbox level) browsing. To enable this fix, create the DWORD value DisableChaseReferrals in the following and set it to 1:

  HKEYLOCALMACHINE\SOFTWARE\ComputerAssociates\BrightStorARCserve Backup\ExchangeDocumentAgent\Parameters\
  

• [T1A5267] You can now restore individual mailboxes or folders from multiplexed backups.

• [T2AC195] BrightStor ARCserve Backup now retains the locally selected backup method for database level backup jobs.

• [T367158] BrightStor ARCserve Backup has been updated to ensure that you no longer receive the message Unrecognized command during Exchange database backup operations. Previously, this message appeared when the database exceeded thresholds during data transfer.

• [T367168] Brick level backup operations now run according to the backup method selected in the Agent Options dialog.

• [T367183] The Job Property Status field no longer erroneously indicates Stopping Information Store Service.

• [T3F8097] BrightStor ARCserve Backup now properly displays all icons when installed on a Microsoft Exchange 5.5 cluster.

• [T3F8112] BrightStor ARCserve Backup now reliably displays local Exchange clusters in the GUI.

2.11 Agent for Microsoft Exchange Premium Add-on Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Agent for Microsoft Exchange Premium Add-on have been included in this service pack:

• [T367161] Document level backup jobs no longer skip mailboxes or fail and record the error 80040605 in the agent trace file.

• [T3F8089] [T3F8100] [T3F8106] Document level backup jobs no longer fail with the error E8535 during full, incremental, or differential backup operations due to problems accessing information in the Global Address List.

• [T3F8091] The Agent for Microsoft Exchange Server has been updated to add additional logging to alert you if Database level restore operations fail due to an out of space condition.

• [T3F8095] You can now reliably run Document level backup operations on servers with names of 15 characters or more without generating the error E8535.

• [T3F8098] Document level backup and restore jobs no longer fail and generate the error E8535 on the BrightStor ARCserve Backup server.

• [T3F8110] Document level backup operations with folder filters enabled now properly back up user mailboxes as defined in the parameters of the filters.

• [T3F8101] BrightStor ARCserve Backup has been updated to address a potential security vulnerability caused by a buffer overflow condition in the Agent for Microsoft Exchange Server.

2.12 Agent for Lotus Notes Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Agent for Lotus Notes have been included in this service pack:

• [T1A5262] BrightStor ARCserve Backup has been updated to improve performance when the Agent for Lotus Notes is installed on the same machine as the Agent for Open Files.

• [T1A5231] BrightStor ARCserve Backup has been updated to improve performance when backing up Lotus Domino servers when the Agent for Lotus Notes is installed on the same server as the Agent for Open Files.

2.13 Image Option Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Image Option have been included in this service pack:

• [T1A5229] Image Option backup jobs no longer fail with the message "E11065 Freeze Volume failed" on Windows 2003.

2.14 Serverless Backup Option Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Serverless Backup Option have been included in this service pack:

• [T16C514] BrightStor ARCserve Backup has been updated to ensure that you can properly run Serverless backup and restore jobs when the backup spans tapes and that you can reliably run restore jobs if the world wide name is all zeros. In addition, BrightStor ARCserve Backup now supports the CISCO Serverless solution.

2.15 Storage Area Network Option Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Storage Area Network (SAN) Option have been included in this service pack:

• [T16C563] You can now configure standalone tape libraries on distributed servers in SAN environments when the standalone tape library is connected to one HBA and a shared library connected to another HBA on the same server. To enable this fix, perform the following procedure:

  1. In the registry editor, add the following key based on the board number:

     HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\BrightStor ARCserve Backup\Base\TapeEngine\Scsi#
     

  2. Under this key, create the DWORD value Shared and set it to 0 to specify Not Shared.

• [T16C516] BrightStor ARCserve Backup has been updated to remove the 23 character limitation from the user file in SAN configurations.

• [T16C518] BrightStor ARCserve Backup has been enhanced to add a lively ping to the RPC connections embedded in the job handles between primary servers and distributed servers in SAN environments where the primary and distributed servers are on different sides of a firewall. This prevents backup jobs from distributed servers from failing because of RPC communication problems. To enable this ping, on the distributed server, add the DWORD value KeepAlivePing to the following key and set the value to 1:

  HKEY_LOCAL_MACHINE\Software\ComputerAssociates\BrightStor ARCserve Backup\base\tapeengine\CONFIG
  

• [T16C525] SAN configurations are now reliably retained after you reopen the GUI.

• [T16C530] BrightStor ARCserve Backup has been updated to ensure that you can now correctly and properly run several multistreaming jobs that share the same device group from different servers.

• [T16C532] BrightStor ARCserve Backup has been enhanced to allow you add a registry key to display physical node names and filter out virtual node names in cluster environments without failover enabled. To do so, add the following key to the registry:

  HKEY_LOCAL_MACHINE\SOFTWARE\ ComputerAssociates\BrightStor ARCserve Backup\ Base\Tapeengine\DisplayPhysicalNodes
  

2.16 Tape Library Option Fixes

The following section provides information about fixes relating to the BrightStor® ARCserve® Backup Tape Library Option included in this service pack:

• [T2D2405] You can now reliably run tapecopy jobs with more than 100 source sessions.

• [T2D2406] You can now run tapecopy jobs with database query commands.

• [T2D2413] Tapecopy jobs now properly log the amount of data copied.

• [T46B019] You can now erase target tapes after GFS backup jobs followed by tapecopy jobs without deleting the source tape records in the database.

• [T16C510] The Tape Engine no longer fails randomly when backup jobs finish and tapes are ejected from DELL PV-122T tape libraries.

• [T16C529] The virtual tape library is no longer disconnected after the Tape Engine starts on Windows 2003 SP1.

• [T245144] You are now properly alerted if your cleaning tape is exhausted when you have tape alert enabled.

• [T2AC193] Tapecopy jobs continue to run if you log off of Windows.

• [T16C533] You can now reliably format tapes in libraries with blank tapes in any of the slots without causing the GUI to crash.

• [T16C562] BrightStor ARCserve Backup has been updated to ensure that you can successfully use the tapecopy command to copy multiplexed backups that span several tapes.

• [T146372] BrightStor ARCserve Backup has been updated to ensure that the Vlibmrg.log file no longer fills up rapidly with unnecessary messages.

• [T245161] BrightStor ARCserve Backup has been updated to enhance the speed of restore jobs on NEC changers. Previously, restore jobs were slowed because tapes were returned to the home slot when each session finished. This behavior has been corrected.

• [T16C577] You can now run multiplexing backup and restore jobs that span several sequences on Sony SDX 500C or 700C tape drives without generating warnings or errors.

• [T245146] BrightStor ARCserve Backup now properly recognizes tapes manually replaced in slots on NEC LL0101H-0A FW=0002 libraries with IBM Ultrium-TD1 FW=16E0 drives. To enable this fix, create the DWORD value DoorShutInit in the following key and set it to 1:

  HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\BrightStorARCserve Backup\Base\TapeEngine\CHANGER_CFG
  

• [T16C538] BrightStor ARCserve Backup has been updated to ensure that HP SSL1016 changers now perform automatic inventories after tapes are added or removed from changers when the DoorShutInit registry setting has been enabled. To enable this fix, after applying this patch, add the DWORD value DoorShutInit under the following key and set it to 1:

  HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\BrightStorARCserve Backup\Base\TapeEngine\CHANGER_CFG
  

• [T16C523] BrightStor ARCserve Backup has been updated to ensure that ADIC FastStor and HP SSL1016 libraries no longer perform full inventories for all slots when one tape is imported or exported.

2.17 NDMP NAS Option Fixes

The following fixes relating to the BrightStor® ARCserve® Backup NDMP NAS Option have been included in this service pack:

• [T1A5271] You can now reliably run multiple jobs simultaneously on EMC Celerra filers with libraries with four tape drives.

• [T1A5272] Correct error messages are now displayed if the NAS server configuration fails.

• [T1A5225] The NAS Option no longer times out intermittently.

• [T1A5287] BrightStor ARCserve Backup has been updated to ensure that NDMP backup jobs no longer fail with the error "E8511 – Failed to connect with client agent" during file estimation.

• [T245079] The restore query now consistently matches filenames of files in NAS volumes that were backed up with the NDMP NAS Option, even when patterns include wildcards and contain certain Japanese Shift JIS characters that include 0x5C.

• [T16C537] You can now upgrade Ontap from 7.0.0 to 7.0.1 without causing spanning problems and generating errors when backing up NetApp NAS servers.

• [T16C517] BrightStor ARCserve Backup no longer changes IBM Ultrium-TD2 tape drives to IBM Ultrium-TD1 tape drives after the Tape Engine starts and now properly recognizes LTO-II tapes (which hold 400 GB of data) as different from LTO-I tapes (which hold 100 GB of data) for tape libraries attached to Network Appliance filers.

• [T1A5288] BrightStor ARCserve Backup has been updated to ensure that you can now properly see devices during the NAS configuration for EMC Celerra 5.4.

• [T1A5228] The BrightStor ARCserve Backup NDMP NAS Option has been enhanced to support raw NDMP mode support to allow EMC Celerra to detect tape devices.

• [T1A5260] On NetApp filers, if you delete a volume and do not recreate it, and then you run a NAS restore job to restore the data to the original location, the NAS Option now notifies you that the volume does not exist.

• [T1A5230] The BrightStor ARCserve Backup NDMP NAS Option has been updated to ensure that it no longer intermittently generates exceptions and fails and it no longer generates false spanning conditions at the end of restore operations.

2.18 Disaster Recovery Option Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Disaster Recovery Option have been included in this service pack:

• [T2D2461] You can now reliably back up disaster recovery information without causing server backup jobs to fail.

• [T36A238] Disaster recovery information is now properly created in the machine_name.DRF file on Windows NT 4.0 when backing up data using the BrightStor ARCserve Backup Client Agent. Previously, with BrightStor ARCserve Backup for Windows r11.1 SP1, this information was not created properly.

• [T36A259] BrightStor ARCserve Backup now reliably connects to the proper user account when copying disaster recovery information to alternate locations.

• [T46B043] BrightStor ARCserve Backup multiplexing and multistreaming jobs now run successfully.

• [T36A177] BrightStor ARCserve Backup has been enhanced to ensure that USB keyboards are properly detected during disaster recovery operations on Japanese versions of Windows 2000.

• [T36A297] [T36A298] The Russian version of the BrightStor ARCserve Backup Disaster Recovery Option has been updated for Windows 2000 Professional SP4 and Windows 2000 Server SP4 to ensure that, when you use the Create Boot Kit wizard to create CA Bootable CD images and you insert the operating system CD and click Next, you no longer erroneously receive messages indicating that the following files are not available:

  • On Windows 2000 Professional SP4:

    X:\Program Files\CA\BrightStor ARCserve Backup\sif50pru.sp4
    

  • On Windows 2000 Server SP4:

    X:\Program Files\CA\BrightStor ARCserve Backup\sif50sru.sp4
    

2.19 Tape RAID Option Fixes

The following fixes relating to the BrightStor® ARCserve® Backup Tape RAID Option have been included in this service pack:

• [T146361] When you inventory RAID tapes, physical media are now registered properly in the database when you use Microsoft SQL Server as the BrightStor ARCserve Backup database.

• [T146364] The Tape RAID Option has been updated to ensure that the database identifies the records of both tapes in a RAID 1 as destroyed when you erase both tapes in the set.

• [T146382] Scheduled jobs now run reliably when the RAID Option is enabled.

• [T1A5252] The Tape Library Option has been updated to ensure that all jobs run as scheduled when multiple GFS rotation jobs are scheduled to back up to a specific RAID 1 device.

• [T16C547] You can now reliably submit RAID jobs from distributed servers in SAN environments with StorageTek L700 and LTO IBM Ultrium drives on QLogic Fibre Controllers. Previously, these jobs failed with the error "E6300 NT SCSI Port Error."

• [T146374] During GFS rotation backup jobs using the RAID option, new tapes (tapes that have not been used before) are now properly formatted with Barcodes (Serial Numbers) when the database is updated.

3.0 BrightStor ARCserve Backup r11.1 for Windows SP1 Fixes

The following sections provide fixes and information originally released with BrightStor ARCserve Backup r11.1 for Windows SP1 and included in this release of BrightStor ARCserve Backup r11.1 for Windows SP2.

4.0 Installation Considerations for BrightStor ARCserve Backup r11.1

The following sections provide information to consider when installing BrightStor ARCserve Backup r11.1 for Windows SP1.

4.1 Disaster Recovery Considerations for BrightStor ARCserve Backup r11.1

If you are using the BrightStor^® ARCserve^® Backup Disaster Recovery Option Windows 2000 Floppy-based method, after you apply the upgrade patch, the Create Boot Kit Wizard asks for two additional disks to create Disaster Recovery Patch Disks. Label these disks Disaster Recovery Patch Disk 1 and Disaster Recovery Patch Disk 2.

Note: The Update Machine-specific Disk procedure is not supported on Windows 2000. Use the Create Boot Disks Option in the Create Boot Kit Wizard to update your Machine-specific Disk.

After you apply the upgrade patch and create the required Disaster Recovery Patch Disks, you must perform the following procedure during the disaster recovery process:

1. After the first reboot (the first time the Disaster Recovery wizard appears), the Disaster Recovery wizard prompts you to insert the Machine-specific Disk. You are then prompted to insert Disaster Recovery Patch Disk 1 and Disaster Recovery Patch Disk 2. The wizard automatically reboots after you apply all of the Disaster Recovery Patch Disks.

2. Follow the normal disaster recovery procedure after you restart your machine.

If you are using the BrightStor ARCserve Backup Disaster Recovery Option on Windows XP or Windows 2003, after you upgrade the backup server to BrightStor ARCserve Backup r11.1, you must perform the following procedure:

1. Download the BrightStor ARCserve Backup r11.1 Update Patch and extract the .CAZ to a temporary folder.

2. The Extract process includes an ISO image. Burn this ISO image to a CD.

3. During disaster recovery, when you are prompted to insert the BrightStor ARCserve Backup product CD, insert the CD you burned and proceed with the normal recovery process.

5.0 General Considerations for BrightStor ARCserve Backup r11.1

The following section provides general information to consider when using BrightStor ARCserve Backup for Windows.

5.1 Support for SnapLock on Network Appliance

BrightStor ARCserve Backup has been enhanced to include support for SnapLock, to provide non-erasable backups using limited WORM functionality on disk from Network Appliance. SnapLock locks files on Network Appliance filers for a specific period of time. Once locked, the file cannot be deleted until the lock period expires.

Enable SnapLock from the Advanced tab of the Global Options dialog and specify the retention period on disk. The retention period is calculated from the time you submit the job.

You can change the values each time a job is submitted.

The following general considerations apply when using SnapLock on Network Appliance:

• You must have a Network Appliance filer with, at minimum, ONTAP Release 7.0 RC3 to use BrightStor ARCserve Backup to SnapLock backed up sessions on disk.

• SnapLock is not supported for rotation jobs or GFS rotation jobs. You cannot submit rotation or GFS rotation jobs with SnapLock.

• SnapLock is not supported for multiplexing jobs.

• To use SnapLock, the final destination for your job must be a file system device (the SnapLock volume for NAS filers).

• If any sessions on a file system device are locked by SnapLock, you cannot format or erase the file system device.

• BrightStor ARCserve Backup provides a command line tool to purge sessions locked by SnapLock when the retention period passes. You can create a repeating generic job to invoke this command line tool to automate session deletion from the disk and reclaim disk space from expired sessions.

• Use a command line tool to purge sessions from file system devices. The tool cannot identify whether the session is locked by SnapLock. If the purge is NOT successful, either the session is locked by SnapLock or an error has occurred. Check the Activity log for information about the file system device, the session number purged, and whether the purge was successful.

• If you have difficulty erasing or formatting file system devices with expired SnapLock sessions from the GUI, refresh the GUI.

5.2 Time Zone-independent Mode

Currently, the execution time of a job is dependent upon the time zone in which the machine is configured to run. For example, if BrightStor ARCserve Backup is installed on a machine configured to run in the Eastern Time zone and a job is submitted to run at 10 p.m., the job runs at 10 p.m. Eastern Time. If the Time zone of the machine is changed to Atlantic Time, the job actually runs at 11 p.m. local time (10 p.m. Eastern Time) making it appear that the time of execution has changed when the time zone has changed.

You can now configure BrightStor ARCserve Backup to accept modification of the time zone of the machine on which it is installed without affecting the execution time of jobs. If a job is submitted to run at 10 p.m., the job runs at 10 p.m. machine time, regardless of the time zone. The actual execution time for the job remains constant as the machine changes time zones.

• To configure BrightStor ARCserve Backup to work in Time Zone-independent mode, from the command line, in the BrightStor ARCserve Backup home folder, run the following command:

  ca_qmgr –tzmode 1
  

• To configure BrightStor ARCserve Backup to work in Time Zone-dependent mode, from the command line, in the BrightStor ARCserve Backup home folder, run the following command:

  ca_qmgr –tzmode 0
  

6.0 Included Fixes for BrightStor ARCserve Backup r11.1

The following sections provide information regarding fixes included in this service pack.

6.1 BrightStor ARCserve Backup Base Product Fixes for BrightStor ARCserve Backup r11.1

The following section provides information about fixes relating to the BrightStor ARCserve Backup base product included in this service pack:

• [T31A229] This service pack addresses a security vulnerability due to buffer overflow in the BrightStor ARCserve Backup Discovery Service. This security update should be applied to all Windows systems on which the BrightStor ARCserve Backup for Windows r11.1 base product and any BrightStor ARCserve Backup agents are installed.

• [T16C458] You can now restore sessions from multiplexing tapes without generating the error message "AE0040 Invalid file signature: 0x421761de."

• [T2D2383] The Tapecopy –ex command now supports database query commands.

• [T2D2392] IIS settings are now properly retained during system state restore jobs.

• [T2D2400] Data growth jobs from BrightStor^® ARCserve^® Backup Laptops & Desktops no longer fail randomly.

• [T31A210] BrightStor ARCserve Backup has been enhanced to allow you to use the backup method specified in the job options for system state backup operations.

• [T31A211] BrightStor ARCserve Backup has been enhanced to allow you to use Restore by Query with all double-byte Kanji characters.

• [T31A212] BrightStor ARCserve Backup no longer sends duplicate alert messages.

• [T31A214] BrightStor ARCserve Backup managers can now display unrecognized media types without problems.

• [T367124] The owritesameblankany parameter of the ca_backup command no longer incorrectly requires a tape name.

• [T367138] Copy jobs now reliably copy all specified files and folders on all supported Windows platforms.

• [T36A176] BrightStor ARCserve Backup now consistently and reliably retains options when remote backup jobs are modified.

• [T36A195] After running the Diagnostic Wizard, BrightStor ARCserve Backup now properly and reliably records information in the Activity log when jobs are executed. Previously, the Diagnostic Wizard improperly set the Message Type in Activity Log option to None, so that no information was recorded.

• [T36A198] Incremental and Differential GFS backup jobs no longer create and include disaster recovery sessions on local cluster nodes.

6.2 Agent for Microsoft Exchange Fixes for BrightStor ARCserve Backup r11.1

The following section provides information about fixes relating to the BrightStor ARCserve Backup Agent for Microsoft Exchange included in this service pack:

• [T367123] You can now modify and resubmit Information Store Level Storage Group Backup jobs without causing the Job Manager to fail.

• [T367135] BrightStor ARCserve Backup now retains the selected backup methods for Database Level backup jobs when you modify previously submitted jobs.

• [T367143] BrightStor ARCserve Backup has been enhanced to ensure that Document Level backup jobs no longer fail incorrectly with Error 8535.

6.3 Agent for Microsoft Exchange Premium Add-on Fixes for BrightStor ARCserve Backup r11.1

The following section provides information about fixes relating to the BrightStor ARCserve Backup Agent for Microsoft Exchange Premium Add-on included in this service pack:

• [T31A213] You can now reliably perform merge operations on Document Level backup sessions with multibyte characters such as Japanese, and the Database and Restore Managers now properly display items containing multibyte characters.

6.4 Agent for Microsoft SQL Server Fixes for BrightStor ARCserve Backup r11.1

The following section provides information about fixes relating to the BrightStor ARCserve Backup Agent for Microsoft SQL Server included in this service pack:

• [T3F8081] When browsing Microsoft SQL servers with large numbers of databases, BrightStor ARCserve Backup now properly displays all of the databases. In addition, full backup jobs now properly and reliably back up all of the databases on these servers and the RPC server no longer fails.

6.5 Agent for Oracle Fixes for BrightStor ARCserve Backup r11.1

The following section provides information about fixes relating to the BrightStor ARCserve Backup Agent for Oracle included in this service pack:

• [T369182] BrightStor ARCserve Backup now supports the use of all Japanese characters in tablespace names.

• [T36A180] You can now reliably and properly back up your data using the Agent for Oracle with SAP ITS Web Application 6.20 SAP Portal installed.

• [T36A187] BrightStor ARCserve Backup has been enhanced to ensure that the dates and times of all sessions are displayed correctly when merging tapes from cross-platform backup jobs.

• [T3F8074] Oracle backup jobs no longer fail in error with the message "E8604 Failed to start backup. (DBNAME = XXX, EC = Backup Agent Error (261) "Backup Agent cannot process the request."

6.6 Enterprise Option for SAP R/3 for Oracle Fixes for BrightStor ARCserve Backup r11.1

The following section provides information about fixes relating to the BrightStor ARCserve Backup Enterprise Option for SAP R/3 for Oracle included in this service pack:

• [T3F8073] Oracle SAP backup jobs no longer fail in error with the message "E8604 Failed to start backup. (DBNAME = XXX, EC = Backup Agent Error (261) "Backup Agent cannot process the request."

6.7 Disaster Recovery Option Fixes for BrightStor ARCserve Backup r11.1

The following section provides information about fixes relating to the BrightStor ARCserve Backup Disaster Recovery Option included in this service pack:

• [T31A194] BrightStor ARCserve Backup Disaster Recovery Option has been enhanced to allow you to use filtering during disaster recovery backup jobs.

• [T36A177] BrightStor ARCserve Backup has been enhanced to ensure that USB keyboards are properly detected during disaster recovery operations on Japanese versions of Windows 2000.

6.8 SAN Option Fixes for BrightStor ARCserve Backup r11.1

The following section provides information about fixes relating to the BrightStor ARCserve Backup Storage Area Network (SAN) Option included in this service pack:

• [T16C473] BrightStor ARCserve Backup has been enhanced to ensure that the Device Manager now properly displays the drives in changers in SAN environments in which distributed servers have locally attached tape drives. Previously, the Device Manager displayed the locally attached tape drive in the changer.

• [T16C475] The Tape Engine on primary servers no longer fails randomly with the message "E6500 Client connect to tape failed" when backing up from the distributed server.

6.9 Tape Library Option Fixes for BrightStor ARCserve Backup r11.1

The following section provides information about fixes relating to the BrightStor ARCserve Backup Tape Library Option included in this service pack:

• [T16C465] The Tape Engine no longer fails if a job fails and tapes are exported for multistreamed jobs.

• [T16C479] BrightStor ARCserve Backup has been enhanced to ensure that in non-barcode changers, slots with tapes no longer appear empty when the Tape Engine starts, prompting an unnecessary inventory.

• [T245072] BrightStor ARCserve Backup has been updated to ensure that backup jobs no longer hang as errors are repeatedly recorded in the tape log.

• [T16C482] To avoid a situation in which the Tape Engine stops after it starts when two StorageTek 9710 libraries are managed by one ACSLS with one library used by BrightStor ARCserve Backup and the other by AS400, add the following DWORD value:

  ShareWithAS400
  

  under the following key:

  Software\ComputerAssociates\BrightStor ARCserve backup\Base\Tapeengine\Config
  

  Set this value to 1.

• [T1A5208] This test fix addresses the following issues:

  • When you replace a magazine in an HP C5713A library, the Tape Engine now automatically inventories and detects tapes in the new magazine.

  • The Tape Engine no longer hangs on read element status SCSI commands.

  • You can now position media with IBM 4560SLX libraries and HP Ultrium 1-SCSI drives.

  • Per IBM, the ASC text Unsupported Target Descriptor Type Code [04, 07] has been changed to Logical Unit Not Ready, task in progress [04, 07].

• [T31A207] Double-sided Optical Media now appear correctly in the Backup Manager.

7.0 International Support

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products, and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

In addition to the English release of this product, Computer Associates supports only the following languages:

Language	Internationalized	Translated
Brazilian-Portuguese	Yes	yes
Chinese (Simplified)	Yes	Yes
Chinese (Traditional)	Yes	yes
Czech	Yes	Yes
Danish	Yes	Yes
Dutch	Yes	Yes
Finnish	Yes	Yes
French	Yes	Yes
German	Yes	Yes
Greek	Yes	Yes
Hungarian	Yes	Yes
Italian	Yes	Yes
Japanese	Yes	Yes
Korean	Yes	No
Norwegian	Yes	Yes
Polish	Yes	Yes
Russian	Yes	Yes
Spanish	Yes	Yes
Swedish	Yes	Yes
Turkish	Yes	Yes

Note: If you run the product in a language environment not listed here, you may experience problems.

8.0 Documentation

Updated guides are available at http://supportconnect.ca.com/.

9.0 Contact Customer Support

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Customer Support at http://supportconnect.ca.com/.