PRODUCT: ARCserveIT NT Advanced Edition                  RELEASE: 7.0-AE

PROB #:  704       FN: T352021    FT: CJ8        DATE:    06 Dec 2002 
STARTRAK PRODUCT NAME: ARCSNT (Star Problem Product)

PROBLEM SYMPTOM: NT -SIS LINK FILES AND/OR COMMON FILES ARE CORRUPT
                 ----------------------------------------------------
                   >>> ATTN: THIS FIX IS FOR NT W2K ONLY <<<
                 
                 When performing a local restore job from the
                 manager:
                                  
                 1. After restoring an entire Tape Session that
                 contains the "SIS Common Store" folder, the SIS
                 Link files (those that display in the normal
                 Explorer views) appear to be empty.
                                  
                 2. After Restoring file(s) selected from an
                 ARCserve Tape Session that contains the "SIS
                 Common Store" folder, and the file(s) are really
                 SIS Link files, those files appear to be empty.
                                  
                  3. For either of the above situations, if the
                 restore job spans tapes, the message "E3204
                 Failed to get SIS Common Store file location from
                 database" appears in the Activity Log.  The
                 restore is incomplete.
                 
                 NOTE: If the NT Client Agent is used to perform
                 backups and restores, then the T352022 testfix
                 must be applied to the machines running the
                 Client Agent.
                 

PREREQS:   QO19251_____________ T352022_____________ ____________________ 
           ____________________ ____________________ ____________________ 
           ____________________ ____________________ ____________________ 

MPREREQS:  None

COREQS:    None

MCOREQS:    None


KEYWORDS:  SIS_________________ COMMON______________ STORE_______________ 
           LINK________________ REPARSE_____________ RESTORE_____________ 
           SPAN________________ ____________________ ____________________ 
           ____________________ ____________________ ____________________ 
           T352021_____________ 0006________________ OPSYS:NT____________ 

HYPER: NO

DISTRIBUTION CODE: I (A=Available, I=Internal)

DOWNLOAD INFORMATION:

NODE: ftp.ca.com

PATH: /CAproducts/unicenter/arcserveitaent/0006/T352021

FILES: T352021.CJ8________ T352021.CAZ________ ___________________
       ___________________ ___________________ ___________________

PRE: QO19251 T352022
PRE:
REQ:
REQ:
SUP:

PROBLEM FIX: OTHER  (ZAP,RELO,SMP,UPDSRC,UPDREX,SRC,REX,MOD OR OTHER)

UPDATED ROUTINES:
---------------
NOTE: For Unix Script Files, the actual file size may be less than
the size shown below. 


PROBLEM RESOLUTION:  Follow the instructions below: 
The following PREREQS must be applied before applying this fix:
QO19251 T352022