* ____________________________________________________________________________ *
* ID:                3                                                          
* PRODUCT:           LEWCLT                                                     
* RELEASE:           11.1                                                       
* DESC:             WIN-BABLD   CANNOT   BACKUP    OPEN    DOC    FILES         
* SYSTEMS AFFECTED: WINDOWS                                                     
* SOLUTION TEXT:                                                                
PRODUCT: BAB for Laptops & Desktops Client       RELEASE: 11.1                  
APAR #:  QO90363                                 DATE:    6 AUG 2007            
PROBLEM DESCRIPTION: WIN-BABLD   CANNOT   BACKUP    OPEN    DOC    FILES        
                     ----------------------------------------------------       
                     >>>  ATTN:  APPLICABLE  LANGUAGES <<<                      
                                 >>>ENGLISH<<<                                  
                                 >>>JAPANESE<<<                                 
                     >>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<                      
                     OFA is unable to get access to .doc files.                 
                     Open a  .doc file  and modify  it and  save it  and        
                     minimize it. If BABLD tries to backup the .doc file        
                     now it will  fail showing a  dialog box that  this         
                     file cannot  be backed  up as  it is  being used by        
                     another process.                                           
                     Please note that this fix is applicable if                 
                     BrightStor Open File Agent is installed on the             
                     BABLD Client machine.                                      
                     PREREQS: None                                              
                     MPREREQS: None                                             
                     COREQS: None                                               
                     MCOREQS: None                                              
                     SUPERSEDED: None                                           
HYPER: NO                                                                       
DISTRIBUTION CODE: A (A=Available, I=Internal)                                  
PROBLEM RESOLUTION:  Follow the instructions below:                             
1. Rename the existing ofant.sys file in                                        
%systemroot%\system32\drivers dir to ofant.old.sys.                             
2. Copy the provided ofant.sys file to                                          
%systemroot%\system32\drivers                                                   
3. If running the Japanese version of ARCserve, rename                          
ofant.jpn.sys to ofant.sys, and copy it to                                      
%systemroot%\system32\drivers                                                   
4. Reboot the BABLD Client machine.                                             
PRODUCT(S) AFFECTED: BrightStor ARCserve Backup for Laptops Release 11.1        
                     CA Desktop Management Suite            Release 11.1        
DOWNLOAD INFORMATION:                                                           
---------------------                                                           
NODE:  ftp.ca.com                                                               
PATH:  /CAproducts/unicenter/BABLD/nt/SP2/QO90363                               
FILES: QO90363.DXK QO90363.CAZ                                                  
UPDATED ROUTINES:                                                               
---------------                                                                 
OFANT.sys    158960 FRI JUL 20 12:53:36 2007                                    
OFANT.jpn.sys    157040 THU AUG 02 10:45:41 2007                                
* ____________________________________________________________________________ *
* WINDOWS               VERSION: 0     EFFECTIVE: 08/05/2007 ACTION: A          
   ***  NO ZAPS FOR THIS VERSION  ***