CA

BrightStor® ARCserve® Backup for Laptops & Desktops r11.1
Service Pack 2

1.0 Welcome

2.0 Operating System Support

3.0 System Requirements

4.0 General Considerations
4.1 List of Fixes
4.2 Client Fixes
4.3 Manager Fixes
4.4 Server Fixes

5.0 Known Issues

6.0 Documentation Changes

7.0 Documentation

8.0 Language Certifications

9.0 BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1 Readme

10.0 Welcome

11.0 Operating System Support for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1

12.0 System Requirements for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1
12.1 BrightStor ARCserve Backup for Laptops & Desktops Client
12.2 BrightStor ARCserve Backup for Laptops & Desktops Server
12.3 BrightStor ARCserve Backup for Laptops & Desktops Server Explorer

13.0 General Considerations for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1
13.1 BrightStor ARCserve Backup r11.1 Users
13.2 List of Fixes
13.3 Client Fixes
13.4 Manager Fixes
13.5 Server Fixes

14.0 Documentation for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1

15.0 Language Certifications for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1

16.0 Contacting Technical Support

1.0 Welcome

Welcome to BrightStor ARCserve Backup for Laptops & Desktops r11.1 Service Pack 2 (formerly BrightStor® Mobile Backup). This readme file contains important information about BrightStor ARCserve Backup for Laptops & Desktops r11.1, including operating system support, system requirements, and documentation changes.

This service pack is cumulative. The information contained in this Readme that relates specifically to this service pack has been identified separately from information originally included in the previous releases of BrightStor ARCserve Backup for Laptops & Desktops r11.1.

For information included in the release of BrightStor ARCserve Backup for Laptops & Desktops r11.1 and BrightStor ARCserve Backup for Laptops & Desktops r11.1 SP1, see the topics following the section heading BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1 Readme.

2.0 Operating System Support

For information about Operating System support for BrightStor ARCserve Backup for Laptops & Desktops r11.1 SP2, see the section Operating System Support for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1.

3.0 System Requirements

For information about System Requirements for BrightStor ARCserve Backup for Laptops & Desktops r11.1 SP2, see the section System Requirements for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1.

4.0 General Considerations

The following sections provide a description of fixes in this service pack and general information to consider when using BrightStor ARCserve Backup for Laptops & Desktops r11.1 SP2.

For information about test fixes and general considerations included with BrightStor ARCserve Backup for Laptops & Desktops r11.1 and BrightStor ARCserve Backup for Laptops & Desktops r11.1 SP1, see the section General Considerations for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1.

4.1 List of Fixes

The following is a list of Client, Manager, and Server issues that have been fixed in BrightStor ARCserve Backup for Laptops & Desktops r11.1 SP2. Unless otherwise noted, the fixes apply to all languages.

For information about fixes that were included in BrightStor ARCserve Backup for Laptops & Desktops r11.1 SP1, see the sections Client Fixes, Manager Fixes, and Server Fixes.

4.2 Client Fixes

The following fixes apply to the BrightStor ARCserve Backup for Laptops & Desktops Client component:

4.3 Manager Fixes

The following fixes apply to the BrightStor ARCserve Backup for Laptops & Desktops Manager component:

4.4 Server Fixes

The following fixes apply to the BrightStor ARCserve Backup for Laptops & Desktops Server component:

5.0 Known Issues

The following issues are known to exist in BrightStor ARCserve Backup for Laptops & Desktops r11.1 SP2.

6.0 Documentation Changes

7.0 Documentation

For information about Documentation for BrightStor ARCserve Backup for Laptops & Desktops r11.1 SP2, see the section Documentation for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1.

8.0 Language Certifications

For Information about Language Certifications for BrightStor ARCserve Backup for Laptops & Desktops r11.1 SP2, see the section Language Certifications for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1.

9.0 BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1 Readme

10.0 Welcome

Welcome to BrightStor® ARCserve® Backup for Laptops & Desktops r11.1 (formerly BrightStor® Mobile Backup). This readme file contains important information about BrightStor ARCserve Backup for Laptops & Desktops r11.1, including operating system support, system requirements, and documentation changes.

11.0 Operating System Support for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1

This section lists the supported operating systems for each BrightStor ARCserve Backup for Laptops & Desktops component.

The supported operating systems for the BrightStor ARCserve Backup for Laptops & Desktops client are:

The supported operating systems for the BrightStor ARCserve Backup for Laptops & Desktops server are:

The supported operating systems for the BrightStor ARCserve Backup for Laptops & Desktops Server Explorer are:

12.0 System Requirements for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1

The minimum system requirements for each BrightStor ARCserve Backup for Laptops & Desktops component are listed in this section.

12.1 BrightStor ARCserve Backup for Laptops & Desktops Client

The minimum system requirements for the BrightStor ARCserve Backup for Laptops & Desktops client are:

12.2 BrightStor ARCserve Backup for Laptops & Desktops Server

The system requirements for the BrightStor ARCserve Backup for Laptops & Desktops server vary depending on several factors (for example, the number of BrightStor ARCserve Backup for Laptops & Desktops clients the server is supporting). The minimum system requirements are:

12.3 BrightStor ARCserve Backup for Laptops & Desktops Server Explorer

The system requirements for the BrightStor ARCserve Backup for Laptops & Desktops Server Explorer are:

13.0 General Considerations for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1

13.1 BrightStor ARCserve Backup r11.1 Users

If you have BrightStor ARCserve Backup r11.1 installed on your machine, then you might want to apply BrightStor ARCserve Backup fix number T2D2422. The fix increases the performance of restore jobs that contain migrated files.

The fix can be applied at any time, either before or after installing BrightStor ARCserve Backup for Laptops & Desktops SP1. To obtain the fix, contact Customer Support.

13.2 List of Fixes

The following is a list of issues that have been fixed in BrightStor ARCserve Backup for Laptops & Desktops r11.1 SP 1. Unless otherwise noted, the fixes apply to all languages.

13.3 Client Fixes

Computer Hangs Intermittently (T1A5214)

The computer hangs intermittently. The computer needs to be rebooted to get access to the system. If you disable fsmnt.sys, the computer does not hang.

Client Fails on BAOF Error (T1A5239)

The BrightStor ARCserve Backup for Laptops & Desktops Client fails when it encounters the following BrightStor ARCserve Backup Open Files Agent error message:

The process cannot access the file because it is being used by another process

Third-party Antivirus Products Cause Client to Hang (T245083)

If a third-party antivirus product is installed, the computer hangs for a short period of time when the disk properties are requested.

Client Crashes on Windows 98 Startup (T245089)

On Windows 98 computers, when the Enable User Notification option in the Auto Client Installer is enabled, the BrightStor ARCserve Backup for Laptops & Desktops Client abends shortly after the computer starts.

Error 61003 when CAP File Exceeds 2 GB (T2D2424, T245101)

When backing up a file for the first time, the BrightStor ARCserve Backup for Laptops & Desktops Server reports error 61003 when the size of the .CAP file exceeds 2 GB.

cafcr.sys File Causes Microsoft Access to Crash when Opening Large Databases (T245104)

After installing the BrightStor ARCserve Backup for Laptops & Desktops Client and replacing the cafcr.sys file with the new version, the computer crashes when trying to open a large database file with Microsoft Access.

Scheduled Jobs Do Not Run (T245121)

Scheduled jobs do not run, and the following error is recorded in the BMBClient.log file when the scheduler service starts and rxtrace is enabled: 

rwcore32: ObtainProfilePath Load user's hive into registry failed = 0

This problem occurs when all of the following conditions are met:

Active Windows Becomes Inactive during Check Server Job (T2D2397)

When running a scheduled Check Server job, the active window becomes inactive.

Password Text Box Disabled for Restore Job (T2D2398)

When the RestoreUser parameter in the user.ini file is set to YES, you cannot enter a password when you try to run a restore job (rwclient.exe -login) because the password text box is disabled.

Tool Tips Contain Corrupted Characters (T245111)

On the Japanese version of Windows 98, the tool tip for folder icons in the Configure Files window of the BrightStor ARCserve Backup for Laptops & Desktops Client contains corrupted characters.

ConnectIPAddress Parameter Reset on Failed Restore Job (T245113)

If a Restore job fails because the software cannot connect to the server, the value of the ConnectIPAddress parameter in the tcpip.ini file in CA_BABLDdata\Client\Data is reset.

Command Line Restore for Domain User Returns an Error (T2D2420)

When using the BMBClientCLI to perform a backup of all backup sets for a domain user, you receive the following error: 

Error Backup Set '-a':
[50040] No user name.

Hourly Backups Run Too Frequently (T2D2432)

The BrightStor ARCserve Backup for Laptops & Desktops Client performs an automatic backup every few minutes, even though it has been set to perform hourly backups.

Change in Restore Option Not Reflected on Client (T2D2435)

If you change the Restore option on the server then perform a Check Server job on the client, the change in the Restore option is not reflected.

Windows 98 Client Reports EGC21 Error when Modifying Backup Options (T2D2438)

On Windows 98 computers, if you modify a backup option, click OK and then close the BrightStor ARCserve Backup for Laptops & Desktops Client before it has finished saving the changes, you receive an EGC21 error.

FCR Service Misses Changes to DBX Files (T2D2452)

The change recorder service (FCR) does not recognizes changes in DBX files.

FCR Service Causes Bad Chkdsk Behavior (T2D2453)

If the FCR driver is installed on the workstation, the command "chkdsk /f" does not run after restarting the computer.

Backup Progress Dialog Does Not Close Automatically (T367157)

The Backup Progress dialog does not close following the completion of an automatic backup when the Close this window after backup completes check box is selected.

Snap To Default Option Interferes with Automatic Backups (T367159)

If you have selected the Snap To Default option on the Windows Mouse Properties dialog, when an automatic backup runs, the dialog captures the focus of the mouse and you cannot move the mouse away from the dialog.

Backup Crashes on Files with Names Longer than 255 Characters (T367162)

If the BrightStor ARCserve Backup for Laptops & Desktops Client tries to back up a file with a total path length greater than 255 chars, the backup crashes and no more files are backed up.

Reinstall May Install Client with Incorrect User Password (T367163, T367186)

When starting the BrightStor ARCserve Backup for Laptops & Desktops client for the first time after a reinstallation, if the Windows Account option is selected, and the application was installed via silent install, the client does not always have the user's correct password. This may cause an authentication problem when the user tries to log in to the client.

Automatic Backups Run Immediately Following Manual Backups (T367165)

After assigning a new configuration to a user, if the user runs a Check Server job to receive the new configuration, and the user is set to perform hourly automatic backups, an automatic backup erroneously runs immediately following a manual backup.

Client Crashes when Deleting Multiple Backup Logs (T3D3061)

The BrightStor ARCserve Backup for Laptops & Desktops client crashes when there are two (2) backup logs visible in the client window and you try to delete them both at once.

Multiple Help Windows Open on F1 (T245133)

If you click the Help button multiple times from the Add New Backup Set dialog in the BrightStor ARCserve Backup for Laptops & Desktops client, several instances of the online help are invoked.

Client Crashes if Path Name is Too Long (T245134)

BMBConfigure.exe crashes if you try to select a folder or a file whose path name is longer than 259 characters. This often happens when the path name contains double-byte characters.

Automatic Backups at Machine Startup Only Run for One User (T245136)

If there is more than one user running the BrightStor ARCserve Backup for Laptops & Desktops client on a single machine, and more than one of those users have backup schedules that are set to run backups when the computer starts, backups only run for one of the users.

FCR Service Does not Detect Changes in Remote Files (T146393)

Although it is possible to add files and folders from a mapped drive to a backup set, the FCR service does not detect any changes in the remote files. Therefore, remote files are never backed up, even if the files are changed by the server that owns the mapped drive.

FCR Service Causes Problems on Computer with Multiple Backup Users (T245151)

If a single computer has multiple BrightStor ARCserve Backup for Laptops & Desktops client users, and the FCR service is enabled, the following problems sometimes occur:

User Loses Write Access to Local Database, Causing Backups to Fail (T245153)

If a non-Administrator user's first backup is performed by the scheduler, the following problems occur:

Changing the Backup Method Does Not Affect Old Files (T2D2473)

If you change your backup method from Minimize Local Storage to Minimize Transfer Time, the files that were in your backup set at the time of the change still use the Minimize Local Storage backup method.

Client Crashes when Local Database Contains Duplicate Entries (T31A317)

If a user's local.cdb file contains two entries under the "Drive" folder for the same path, the user's restore jobs fail.

Monthly Backups Run Incorrectly (T367180)

When the automatic backup schedule is set to run on a monthly basis on the 31st day of the month, automatic backups run every few minutes on the 31st day.

Runtime Error after Entering Password (T367184)

After entering your password to restore your files, you receive the following error: 

Runtime error! BMBRestore.exe R6002 Floating point not loaded

Backups Do Not Run on Time if the Previous Day's Backup was Skipped (T367188)

Daily backups don't run at the scheduled time if the previous day's backup was skipped.

Auto TCP/IP Icon Always Appears in System Tray (T367194)

If the value of the RestoreUser parameter in the user.ini file is set to "yes", the icon for the Auto TCP/IP Monitor appears in the system tray, even if the ShowTrayIcon parameter in the tcpip.ini file is set to "0".

Temporary Files are Not Deleted (T367195)

The following temporary files are not deleted following a successful installation.

These files are located in the root folder of the drive that contains the CA_BABLDDATA folder.

Check Server Jobs Run Hourly Instead of Daily (T367197)

Check Server jobs run every hour, even when they are set to run once a day.

Total Amount of Data per Day Option Can be Set to More than 2 GB (T367198)

Although you can set the value for the Total amount of data per day option to as much as 10 GB, the server does not allow users to send more than 2 GB a day.

Wrong Personal Folder is Backed Up (T2D2455)

If the first automatic backup runs before the user logs on to their Windows account, the wrong personal folder is backed up.

Duplicate File Extensions Allowed (T2D2457, T2D2460)

It is possible to add duplicate extensions to the Extension list on the Modify Files dialog.

Backups May Stop after Sending the First Package (T2D2475)

When Network Throttling is enabled, the backup stops if the first package exceeds the maximum backup package size.

13.4 Manager Fixes

Similarly Named Backup Sets Are Not Displayed (T367164, T367171)

After assigning a backup set to a configuration in the Add/Remove Backup Set window, backup sets with names similar to the one that has just been assigned to the configuration no longer appear in the Add/Remove Backup Set window. For example, if you assign a backup set named "AA" to a configuration, then backup sets with the names "A" or "AAA" do not appear in the list of available backup sets.

Export User Database Option Not Disabled (T2D2428)

After migrating a user's files, the Export User Database option is still enabled. It should be disabled until the user performs a Restore Migrated Files job.

Restore View Crashes Manager when Trace is Enabled (T2D2429)

Accessing the Restore View causes an EGC21 error when the Server Explorer trace is turned on.

Error 55005 when Organization Name is Not Changed (T245114)

If you open the Properties dialog for an organization and click OK without changing the name, you receive the following error: 

[55005] Name already exists

User's Default Restore Location Does Not Appear (T245098)

If you assign a configuration that includes a default restore location to a user, and then run the Restore Wizard for that user and select the Client radio button on the Restore: Select Target dialog, the wrong default restore location appears.

Text in the About Dialog is Corrupted (T245099)

Affected Languages: Japanese

On the Japanese version of Windows 2000 and Windows 2003, the text in the About dialog is corrupt.

Server Explorer Randomly Crashes with Access Violation Exception (T367196)

The BrightStor ARCserve Backup for Laptops & Desktops server explorer randomly crashes with the following error: 

EXCEPTION_ACCESS_VIOLATION

Deleting Multiple Backup Sets Simultaneously Does Not Work Correctly (T2D2472)

If you try to delete several backup sets at once, one of which is assigned to a configuration and one of which is not, all the backup sets are deleted. The problem is that you should not be allowed to delete backup sets that are assigned to a configuration.

ACI Allows the Use Windows Domain Account Option for Windows98/ME Clients (T245152)

The ACI allows you to select the Use Windows Domain Account option when the Client OS is set to Windows98/ME. This configuration causes the resultant installation packages to fail with the following error: 

This client is set for user 'DomainName\UserName', but be not set for user ''."

About Submenu Not Displayed (T245127)

If you connect to a BrightStor ARCserve Backup for Laptops & Desktops server by clicking its icon in the server explorer, the About submenu does not appear under the Help menu.

Maximum Backup Package Size Limit Can be Set to More than 2 GB (T245132)

It is possible to set the Maximum Backup Package Size option to more than 2 GB, even though 2 GB is the maximum package size supported.

Selecting the Get Receipt from User Option Has No Effect (T245137)

If you instruct the ACI to send SMTP mail messages to your users and you select the Get receipt from user option, the emails are sent but no request for a receipt is made.

Client Cannot be Installed as Domain Admin when ACI Store on Server Option Selected (T245138)

If you log in to a computer as a domain admin, you cannot install the BrightStor ARCserve Backup for Laptops & Desktops client if the administrator used the Store on Server option in the ACI to create the installation packages.

Note: This fix applies to build 741 of the English-language version running on a Japanese version of Windows.

Restore of My Documents Folder Does Not Restore Any Files (T2D2478)

If you change the location of the My Documents folder to the root folder of a drive (C:\ or F:\, for example), backups are performed normally. However, if you try to restore the My Documents folder, no files are restored.

13.5 Server Fixes

Error 61025 Contains Corrupted Characters (T245100)

On the Japanese version of the BrightStor ARCserve Backup for Laptops & Desktops Server, the text in the Source field of error 61025 is corrupt.

User Icon Disappears After Mouse Click (T245102)

After creating a new user under an organization in the server explorer, if you click the user's icon, it disappears and does not reappear. This condition occurs if you move a user whose name is the same as the name of an organization on another server, and then move it back to the original server.

This fix adds a new command to the BMBAnalyzer tool. If this problem occurs, run the following command on the relevant organization: 

BMBAnalyzer -RepairOrg

Running Multiple Move User Jobs Causes Error 32073 (T245103)

If you try to run more than one Move User job on a single server, the job fails and the server crashes or displays an empty exception error 32073.

Email Subject Line Contains Corrupted Characters (T245108, T3D3062)

If you have configured the BrightStor ARCserve Backup for Laptops & Desktops server to send you an email when an error occurs, you may receive an email from the server following a Check Server job in which the following subject lines contain corrupted characters: 

TCP/IP - Administrator
TCP/IP - Informational - LOGIN:User logged in successfully
TCP/IP - Informational - LOGOUT: User logged out

This problem occurs when the person to whom the email is sent has multi-byte characters in their user name.

Errors when Creating Users with Certain Double-byte Characters (T245109)

If you try to create a new user whose name ends with a double-byte character and which has 0x7E as the second byte of the name, you receive the following errors: 

[55007] ... database operation failed
[60039] Configuration doesn't exist

Error 55015 when Running Report Analyzer (T245110)

If you right-click your server in the Server Explorer and select Report, then Analyzer, you receive the following error: 

[55015] Reporting failed

Double-byte User Names Cause ACI Failure on Windows 2000 and XP (T245090)

If you try to install the Client software on a Windows 2000 or Windows XP computer through the ACI, and the user's name ends in a double-byte character, the installation fails and you receive the following error: 

Installation process requires administrator privileges. BrightStor ARCserve Backup for Laptops & Desktops Client is not installed.

ACI Allows Users and Organizations with Same Name (T245091)

When using the ACI to create and install the BrightStor ARCserve Backup for Laptops & Desktops Client, it is possible to create a user who has the same name as the user's organization.

ACI Cannot Create Users in Organizations with Multi-byte Characters (T245093)

You cannot use the ACI to create a user under an organization that has multi-byte characters in its name.

Deleting Certain Organizations Also Deletes Configurations and Backup Sets (T245094)

If you delete an organization that contains a user whose database is stored in the CA_BABLDdata\Server\data directory, all configurations and backup sets are deleted.

Old Password Restored when Using the Reinstall User Account from Server Option (T245095)

When you log in to the BrightStor ARCserve Backup for Laptops & Desktops Client for the first time following a reinstall of the Client software using the Reinstall user account from server option, your most recent Restore password may not be reinstalled. Instead, your Restore password may be reset to the password that was current at the time of your last backup.

Move User Job Allows Users and Organizations with the Same Name (T245096)

The Move User function does not prevent you from moving a user to a server that has an organization with the same name as the user you are trying to move.

Automatic Backup Jobs Do Not Run when Clients are Installed Using the ACI (T245084)

If you use the ACI to install the BrightStor ARCserve Backup for Laptops & Desktops Client, and you assign your users a newly created configuration, automatic backup jobs do not run.

Message Log Contains Corrupted Characters (T245085)

In the Japanese version of the software, the text of the following errors is corrupted: 

TCP/IP - Informational - LOGIN:User logged in successfully
TCP/IP - Informational - LOGOUT: User logged out

Report Generation Crashes Server (T2D2421)

Generating a report crashes the server.

Error Exporting User Database to a Computer with the Same Name (T2D2423)

If you try to export a user's database to a computer that has the same name as the user, you receive the following error: 

The system cannot find the files specified, :C:\export\user:machine@domain\data

BMBAnalyzer Does Not Delete Duplicate Database Entries (T2D2430)

The -repairlocalcdb option of BMBanalyzer finds duplicate entries but does not delete them.

Changes to Client Configuration Are Not Updated (T2D2425)

If you install the BrightStor ARCserve Backup for Laptops & Desktops client with the default configuration, changes made to the configuration on the server are not updated when the client runs a Check Server job.

Server Creates Separate Restore Jobs for Migrated Data (T2D2427)

When restoring files that were migrated to a BrightStor ARCserve Backup server, the BrightStor ARCserve Backup for Laptops & Desktops server creates a separate restore job for each file to be restored, instead of one restore job for all the files.

Server Randomly Rejects Connections from Server Explorer (T2D2403)

The BrightStor ARCserve Backup for Laptops & Desktops server sometimes refuses connections from the BrightStor ARCserve Backup for Laptops & Desktops Server Explorer for no apparent reason.

Export User Database Job Does Not Retain ConnectIPAddress Info (T2D2404)

The tcpip.ini file created by an Export User Database job does not contain any information for the ConnectIPAddress parameter. When you reinstall the user from the exported database, the user cannot connect to the BrightStor ARCserve Backup for Laptops & Desktops server.

Reinstallation Fails After Exporting User Database to an Alternate Location (T2D2407)

If you execute an Export User Database job and specify an alternate location for the user's folder, the name of the folder takes the format "Domain Username", instead of "Domain\Username" or "Username@domain". When you reinstall the user from the exported database, the installation fails because the database does not contain any user-specific information.

Number of Connected Clients Does Not Decrease (T2D2408)

After a BrightStor ARCserve Backup for Laptops & Desktops client disconnects from the BrightStor ARCserve Backup for Laptops & Desktops server, the number of connections to the server does not decrease. When other clients try to connect to the server, the connections are refused because the maximum number of connections to the server has been reached.

Empty Dialog Box Appears when Exporting User Database (T2D2410)

When you run an Export User Database job on a user whose database contains migrated data, an empty dialog box appears. This fix ensures that all Restore jobs for migrated data are submitted at the same time, so the empty dialog box does not appear.

Job Status Not Updated in Activity Log (T2D2412)

After the completion of an Export User Database job or a Restore User from Server job for a user with migrated data, the Activity Log still shows the status of the job as "Working" or "Restoring".

ACI Does Not Retain FQDN Value (T2D2414)

If you enable the Auto Client Installer's Store At Server option, but do not expand the custom Configuration item, the ConnectIPAddress parameter of the tcpip.ini file is missing the FQDN value.

User's Log Folder Not Removed After Removing User from My Organization (T2D2418)

When you remove a user from My Organization, the user's log folder in the \users\userid directory is not removed.

Server Explorer Hangs When Deleting User (T2D2419)

The BrightStor ARCserve Backup for Laptops & Desktops server explorer hangs when you delete a user.

Empty File(s) to Restore Area when Restoring a User from the Server Explorer (T3D3060)

When restoring the files of a user who belongs to an organization, the Restore: Select Backup Set window does not show any files in File(s) to restore area. In addition, the following error is written to the BMBService.log file: 

rxRPC:[32073] Exception raised: The system cannot find the file specified.

Domain Users Cannot Run Export User Data Jobs (T367169)

If a Domain User tries to run an Export User Data job from the BrightStor ARCserve for Laptops & Desktops server explorer, the server explorer crashes and you receive the following error: 

The system cannot find the file specified : Drive\Folder\<garbage_characters>\Data

Backup Status Details Are Not Localized (T2D2456)

Status details are not localized when a backup is performed.

Login to Server Explorer Randomly Fails (T2D2447)

Logging in to the BrightStor ARCserve Backup for Laptops & Desktop server explorer sometimes fails when it should succeed.

Clients Do Not Receive Error when Server Hard Drive is Full (T2D2436)

When the hard drive of the BrightStor ARCserve Backup for Laptops & Desktops server is full, the server cannot accept backup data from BrightStor ARCserve Backup for Laptop & Desktops clients, but the clients do not receive any error messages.

By default, warning messages are written to the message log when there is less than 500MB of free disk space. To adjust the default threshold of 500MB, create the registry string value DiskSpaceLimit and set it to the preferred number of megabytes in the following registry key: 

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\BrightStor Mobile Backup Server\CurrentVersion

For example, to generate a warning message when the amount free disk space is less than 200MB, set the registry string value of DiskSpaceLimit to 200.

Data Folder Named After Computer Instead of User (T2D2437)

If you use the ACI to create installation packages for your users, and a user has the same name as the computer on which the BrightStor ARCserve Backup for Laptops & Desktops client is installed, the name of the user's computer is used as the data folder instead of the user's Windows login ID.

Client Software Cannot be Installed as Domain Admin (T2D2433)

If you are logged on to a client computer as a Domain Admin, you are unable to install the client software if the installation package was created using the Store on Server option of the ACI.

Detail Information in Outlook File View Disappears (T2D2434)

After applying fix T245109 on the BrightStor ARCserve Backup for Laptops & Desktops Server r11.1, detail information in the [All Outlook File] view of the [All backup set] disappears.

License Count Does Not Decrease when Moving Certain Users (T245128)

If you move a user from Server A to Server B, the number of active users in the licensing information on Server B is properly incremented. However, if you then move the user back to Server A, the number of active users on Server B does not decrease.

Reboot Not Requested After Client Installation (T245154)

After installing the BrightStor ARCserve Backup for Laptops & Desktop client, the computer needs to be rebooted in order to enable the FCR service. However, the installation program does not request a reboot if the client was installed using an installation package created by the ACI.

Certain User Name Formats are Not Accepted by the ACI (T245155)

The ACI fails to create both the user and the installation package for the user when the user's name is specified in one of the following formats:

Long Path Names Crash the Server (T367181)

When the BrightStor ARCserve Backup for Laptops & Desktops server processes files from the CDP file, it merges folder names with special folder names. This can sometimes result in path names that are longer than 256 characters, which crash the server when encountered.

Server Uses Too Much CPU Power when Processing Very Large Files (T367192)

When backing up very large files, BrightStor ARCserve Backup for Laptops & Desktops uses a lot of processing power, slowing down the computer.

Server Does Not Run While Recycling the Service (T367185)

While recycling the BrightStor ARCserve Backup for Laptops & Desktops service, the BrightStor ARCserve Backup for Laptops & Desktops server does not process anything.

Restoring to the Server Causes Network Folder Errors (T2D2458)

If you restore a backup to the server and then browse the My Network Places\Server\Shares folder, you receive one of the following errors: 

Invalid drive specified
No file restored

BrightStor ARCserve Backup Backup Fails (T2D2459)

If you use BrightStor ARCserve Backup to back up BrightStor ARCserve Backup for Laptops & Desktops, the backup fails with following error: 

AE0314 Session failed. Error code is 61442, Cannot locate key: SOFTWARE\ComputerAssociates\BrightStor Mobile Backup Server\CurrentVersion

14.0 Documentation for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1

This section provides information relating to the BrightStor ARCserve Backup for Laptops & Desktops documentation set.

You can find all manuals and guides in the DOC directory of the BrightStor ARCserve Backup for Laptops & Desktops installation CD. You must use Acrobat Reader to view these files. For your convenience, the DOC directory contains the most recent copy of the Adobe Acrobat Reader.

To locate a specific guide, open the Table of Contents file labeled BABLD_Table_of_Contents.PDF and located in the DOC directory of the installation CD. From the Table of Contents, you can view a guide by clicking the document name or its Document ID number. Each guide includes a bookmark (called Bookshelf) that lets you return to the Table of Contents file.

Each guide in the documentation set has a unique Document Identification (DID) designation. The DID uses six characters to identify the guide, a hyphen, then two characters at the end to identify the edition and the language in which it is written. For example, C00451-1E identifies the first edition of the English version of the BrightStor ARCserve Backup for Laptops & Desktops Release Summary. When the second edition of this guide is published, the DID is incremented to C00451-2E.

The DID appears on the title page of PDF files. The DID without the hyphen is also used for the eight-character file name for PDF files on product media and on SupportConnect.

The DIDs and file names for this product's guides are:

Guide Name DID Number Filename
Release Summary C00451-1E C004511E.PDF
Getting Started C00452-1E C004521E.PDF
Server Administrator and Expert User Guide C00453-1E C004531E.PDF
Standard User Guide C00454-1E C004541E.PDF

The DID for this Readme file appears under the Readme title; the DID without the hyphen is used for the Readme file name on SupportConnect.

15.0 Language Certifications for BrightStor ARCserve Backup for Laptops & Desktops r11.1 and r11.1 SP1

This English version of BrightStor® ARCserve® Backup for Laptops & Desktops has been certified to run on machines designed to use the following languages:

This certification means that the English version will run on the non-English operating systems on those machines. Certification does not mean that the product is localized for those markets and languages.

16.0 Contacting Technical Support

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Customer Support at http://ca.com/support.

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