3.0 System Requirements
3.1 BrightStor ARCserve Backup for Laptops & Desktops Client
3.2 BrightStor ARCserve Backup for Laptops & Desktops Server
3.3 BrightStor ARCserve Backup for Laptops & Desktops Server Explorer
4.0 Installation Considerations
4.1 Upgrading Server Explorer from BrightStor Mobile Backup 4.0
5.0 Known Issues
5.1 Modifying Install Using Add/Remove Programs Fails for Server Explorer
5.2 Automatic Check for Restore Response Fails
5.3 Reinstalling a Client (Restore from Server) that Has Files Migrated to Tape
5.4 Reports Do Not Run
5.5 Moved Folders are Not Backed Up
5.6 New or Moved Users Do Not Display Properties
5.7 Required Privilege Not Held by the Client
5.8 BrightStor ARCserve Backup Migration Jobs Show Wrong Status
5.9 File Names with Special Characters Not in the Operating System Character Set Do Not Backup
5.10 Files with Long Path Names Will Not Back Up
Welcome to BrightStor® ARCserve® Backup for Laptops & Desktops r11.1 (formerly BrightStor® Mobile Backup). This readme file contains important information about BrightStor ARCserve Backup for Laptops & Desktops r11.1, including operating system support, system requirements, and documentation changes.
This section lists the supported operating systems for each BrightStor ARCserve Backup for Laptops & Desktops component.
The supported operating systems for the BrightStor ARCserve Backup for Laptops & Desktops client are:
The supported operating systems for the BrightStor ARCserve Backup for Laptops & Desktops server are:
The supported operating systems for the BrightStor ARCserve Backup for Laptops & Desktops Server Explorer are:
The minimum system requirements for each BrightStor ARCserve Backup for Laptops & Desktops component are listed in this section.
The minimum system requirements for the BrightStor ARCserve Backup for Laptops & Desktops client are:
The system requirements for the BrightStor ARCserve Backup for Laptops & Desktops server vary depending on several factors (for example, the number of BrightStor ARCserve Backup for Laptops & Desktops clients the server is supporting). The minimum system requirements are:
The system requirements for the BrightStor ARCserve Backup for Laptops & Desktops Server Explorer are:
BrightStor ARCserve Backup for Laptops & Desktops includes a BrightStor ARCserve Backup for Laptops & Desktops iSponsor (Information Sponsor), based on iGateway technology, to enable BrightStor® Portal integration. If you plan to use this iSponsor to report information to BrightStor Portal, you should install iGateway before starting the BrightStor ARCserve Backup for Laptops & Desktops Server installation.
To install the iGateway, issue the following command from the BrightStor ARCserve Backup for Laptops & Desktops installation CD:
COMMON\iGateway\iGateway_21_win32.exe
If you are upgrading your installation from BrightStor Mobile Backup 4.0 to BrightStor ARCserve Backup for Laptops & Desktops Release r11.1, you must upgrade the iGateway to the version included on the installation CD. You can perform this upgrade by calling the iGateway installation program, before or after you upgrade the BrightStor ARCserve Backup for Laptops & Desktops installation.
Prior to using the installation executable to modify, repair or remove, you need to stop the iGateway service if you used the BrightStor Portal.
If you did not use the default folder to install the BrightStor Mobile Backup Admin GUI and you upgrade to the BrightStor ARCserve Backup for Laptops & Desktops Server Explorer, the Summary Screen displays the default installation folder. The installation is completed, however, to the folder you designated.
The following sections describe known technical problems and workarounds relating to BrightStor ARCserve Backup for Laptops & Desktops.
If you have installed the BrightStor ARCserve Backup for Laptops & Desktops server without the Server Explorer and you later try to modify this installation to include the Server Explorer using Add/Remove Programs, the attempt fails with an internal error. The workaround is to install the Server Explorer using the setup from the installation CD directly.
If a BrightStor ARCserve Backup for Laptops & Desktops client has backed up files to the BrightStor ARCserve Backup for Laptops & Desktops server, and those files have been migrated to tape (using BrightStor® ARCserve® Backup) according to the Data Growth Settings, an attempt on the part of the user to restore those files produces a message that the files will be transferred to the client at a later time. Because the BrightStor ARCserve Backup for Laptops & Desktops client does not check for the missing files automatically, the files will not be transferred to the client until the next connect to the server after the files have been retrieved (during the daily connect to the server, the next backup, or the next restore).
If a BrightStor ARCserve Backup for Laptops & Desktops client has successfully backed up data to the BrightStor ARCserve Backup for Laptops & Desktops server and, using a Data Growth Job, the server has migrated some of the client's files to tape (using BrightStor ARCserve Backup), in the event that the client has serious problems and wants to "Restore from Server" during a reinstall, we recommend that the Administrator first restore all migrated files of this BrightStor ARCserve Backup for Laptops & Desktops client from the BrightStor ARCserve Backup tapes through the BrightStor ARCserve Backup for Laptops & Desktops Server Explorer.
If you install the Server Explorer to a path with a special character in it, reports cannot run.
If you rename folders or move folders into a directory that is part of a backup set definition, those folders are not backed up. If you change a file in such a directory, however, the files are backed up. If you want to add existing directories to your backup set, change the backup set definition or copy those directories to an existing directory that is backed up instead of moving them.
When you create or move a user, the user appears in the Tree View with default icons and without properties. This minimizes the number of refreshes and collapses of the Tree View. To see the properties, select the new or moved user.
If you receive this privilege error message, enable the Act as part of the operating system option in the User Rights Assignment settings. To do this, click Start, Settings, Control Panel, Administrative Tools, Local Security Policy, Local Policies, and then User Rights Assignment. This is for Windows 2000 Professional and Windows NT Workstation 4.0 users only. You can set this policy in Windows NT with the user manager tool.
If you backup files larger than 1000 KB using the BrightStor ARCserve Backup for Laptops & Desktops client, the data growth migration job may display as "Crashed" on the BrightStor ARCserve Backup server. Try to restore the files. This may only be a display issue.
If a file name contains special characters that are not part of the operating system character set, BrightStor ARCserve Backup for Laptops & Desktops cannot back it up.
There is a path length limitation for files. The file path cannot exceed 255 characters. If a file's path name goes over 255 characters, you will not be able to back it up.
This section provides information relating to the BrightStor ARCserve Backup for Laptops & Desktops documentation set.
You can find all manuals and guides in the DOC directory of the BrightStor ARCserve Backup for Laptops & Desktops installation CD. You must use Acrobat Reader to view these files. For your convenience, the DOC directory contains the most recent copy of the Adobe Acrobat Reader.
To locate a specific guide, open the Table of Contents file labeled BABLD_Table_of_Contents.PDF and located in the DOC directory of the installation CD. From the Table of Contents, you can view a guide by clicking the document name or its Document ID number. Each guide includes a bookmark (called Bookshelf) that lets you return to the Table of Contents file.
Each guide in the documentation set has a unique Document Identification (DID) designation. The DID uses six characters to identify the guide, a hyphen, then two characters at the end to identify the edition and the language in which it is written. For example, C00451-1E identifies the first edition of the English version of the BrightStor ARCserve Backup for Laptops & Desktops Release Summary. When the second edition of this guide is published, the DID is incremented to C00451-2E.
The DID appears on the title page of PDF files. The DID without the hyphen is also used for the eight-character file name for PDF files on product media and on SupportConnect.
The DIDs and file names for this product's guides are:
| Guide Name | DID Number | Filename |
|---|---|---|
| Release Summary | C00451-1E | C004511E.PDF |
| Getting Started | C00452-1E | C004521E.PDF |
| Server Administrator and Expert User Guide | C00453-1E | C004531E.PDF |
| Standard User Guide | C00454-1E | C004541E.PDF |
The DID for this Readme file appears under the Readme title; the DID without the hyphen is used for the Readme file name on SupportConnect.
This English version of BrightStor® ARCserve® Backup for Laptops & Desktops has been certified to run on machines designed to use the following languages: French, Spanish, Italian, German, Brazilian-Portuguese, Korean, Japanese, Simplified Chinese, and Traditional Chinese. This certification means that the English version will run on the non-English operating systems on those machines. Certification does not mean that the product is localized for those markets and languages.
For further technical assistance with this product, contact Computer Associates Technical Support at http://ca.com for a complete list of locations and phone numbers. Technical support is available 24 hours a day, 7 days a week.