* ____________________________________________________________________________ *
* ID:                2                                                          
* PRODUCT:           LEWCLT                                                     
* RELEASE:           11.0                                                       
* DESC:             WIN-FILE   DATA   GETS   DELETED   AFTER  RETENTION         
* SYSTEMS AFFECTED: WINDOWS                                                     
* SOLUTION TEXT:                                                                
PRODUCT: BAB for Laptops & Desktops Client       RELEASE: 11.0                  
APAR #:  QO55256                                 DATE:    7 JUN 2004            
PROBLEM DESCRIPTION: WIN-FILE   DATA   GETS   DELETED   AFTER  RETENTION        
                     ----------------------------------------------------       
                     In certain  conditions, it  may be  possible that a        
                     file  that  has  been  deleted  at one point from a        
                     server  can  not  be  restored.  Specifically,  the        
                     following must happen:                                     
                     1) A file is backed up.                                    
                     2) This file is deleted from a server.                     
                     3)  BrightStor  ARCserve   Backup  for  Laptops   &        
                     Desktops  marks  this   file  deleted  within   its        
                     database,  and  starts  the  deleted file retension        
                     period.                                                    
                     4) The file is recreated, or a new file is  created        
                     on the server and this file has the exact same name        
                     and   path   information   (located   in  the  same        
                     directory) as the original.                                
                     5)  The  deleted  file  retension  period  for  the        
                     originally deleted file  expires. As a  result, all        
                     copies of the both  the original file, and  the new        
                     file with  the same  name/path are  purged from the        
                     BABLD database.                                            
                     6)  A  restore  is  attempted.  The  file no longer        
                     appears in the BABLD database.                             
                     Once this fix is  applied, BABLD will now  remove a        
                     file from the deleted  file retension period if  it        
                     is recreated or a  file with the same  name/path is        
                     created on the server.                                     
                     Version  2.2.7(d)  on  NT  or  2.2.6 on UNIX (patch        
                     QO48551) or later of APPLYPTF must be applied prior        
                     to applying this ptf.                                      
                     The   most   recent   version   can  be  found  at:        
                     http://esupport.ca.com/public/ca_common_docs/latest_applypt
                     PREREQS: None                                              
                     MPREREQS: None                                             
                     COREQS: None                                               
                     MCOREQS: None                                              
                     SUPERSEDED: None                                           
HYPER: YES                                                                      
DISTRIBUTION CODE: A                                                            
PROBLEM RESOLUTION:  Follow the instructions below:                             
This fix requires BrightStor ARCserve Backup For Laptops & Desktops             
version 11 to be installed.                                                     
Install Instructions                                                            
--------------------                                                            
1. Unzip the fix file as follows:                                               
      CAZIPXP -u QO55256.CAZ                                                    
2. Shutdown the BABLD11 Client.                                                 
3. Apply the fix file as follows (selecting the "Apply PTF                      
   to local or remote nodes" option):                                           
      APPLYPTF                                                                  
   Choose QO55256.jcl file.                                                     
4. Restart the BABLD11 Client.                                                  
If you want to apply the fix manually,                                          
following the steps 1, 2 above.                                                 
3. Rename rwcore32.dll under x:\Programe Files\CA\BrightStor ARCserve           
Backup for Laptops & Desktops\Client                                            
   to rwcore32.dll_QO55256.                                                     
4. copy rwcore32.dll to x:\Programe Files\CA\BrightStor ARCserve                
Backup for Laptops & Desktops\Client.                                           
5. Restart the BABLD11 Client.                                                  
=====================================================================           
   CAZIPXP.EXE can be found on web site:                                        
 http://support.ca.com/ca_common_docs/latest_cazipxp.html                       
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>            
< To remove a fix applied via Applyptf:                            >            
<                                                                  >            
< 1. Shutdown the BMB Server (including its service                >            
<    if you installed it as a service, using the WindowsNT/        >            
<    Windows2000 Services control panel).                          >            
<                                                                  >            
< 2. Go to "replaced\fix_name" directory under the component/image >            
<    directory where "fix_name" is the fix to be backed out,       >            
<                                                                  >            
< 3. Copy files under the "fix_name" directory to the component/   >            
<    image being sure to replace the files in the same directory   >            
<    structure as the replaced\fix_name directory                  >            
<                                                                  >            
                                                              >                 
< 4. Restart the BMB Server (using the Services                    >            
<    control panel if you installed the Server as a service).      >            
<                                                                  >            
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>            
PRODUCT(S) AFFECTED: BrightStor ARCserve Backup for Laptops Release 11.0        
DOWNLOAD INFORMATION:                                                           
---------------------                                                           
NODE:  ftp.ca.com                                                               
PATH:  /CAproducts/unicenter/BABLD/nt/GA/QO55256                                
FILES: QO55256.DXK QO55256.CAZ                                                  
UPDATED ROUTINES:                                                               
---------------                                                                 
RwCore32.dll    364544 FRI JUN 04 15:21:18 2004                                 
* ____________________________________________________________________________ *
* WINDOWS               VERSION: 0     EFFECTIVE: 06/07/2004 ACTION: A          
   ***  NO ZAPS FOR THIS VERSION  ***