Microsoft Platform Support Reporting Tool for Microsoft Software Update Services v 5.2.2003.0 ============================================================================================= WHAT IS HAPPENING: ================== When you run this tool you will see a Command Window start up. The tool runs in that Window. You will then see this file open up in a text editor. When the tool is done you will see an Explorer Window open up. If you are on Windows XP, Windows 2000, or NT 4.0 in the Explorer Window is the .CAB file that you need to send via email to your Microsoft Support Professional. PURPOSE: ======== The MPS Reporting Tool is utilized to gather detailed information regarding a systems current configuration. The data collected will assist the Microsoft Support Professional with fault isolation. The reporting tool DOES NOT make any registry changes or modifications to the operating system. Please see the section for PACKAGE CONTENTS and DIRECTORY STRUCTURE for details on what is copied to the system and what directories are made. USAGE: ====== This package supports Windows XP, Windows 2000, and Windows NT 4.0. On execution of the package the product type is detected to determine which commands will be utilized to collect information. NOTES: ====== Average completion times for the MPS Reporting Tool are in the range of 5 to 15 minutes. If for some reason the data collection process is not completing try running the tool during non-peak usage times. It is required that the currently logged on user have Administrative rights in order to allow for proper operations of the MPS Reporting Tool. If you have any questions regarding the usage or operations of the MPS Reporting Tool consult with the Microsoft Support Professional you are working with. ERRORS: ======= If you get a notice that an application is trying to access your email then please stop Outlook, and relaunch the MPS Reports. PACKAGE CONTENTS: ================= 2000.cmd - Contains all commands to run if machine is running Windows 2000. 2003.cmd - Contains all commands to run if machine is running Windows 2003. Bitsadmin.exe Version 6.0.2600.0 - BITS Administration Utility that allows you to determine the status of download jobs being handled by BITS CheckSym.exe Version 5.0.2139.1 - Utility that gathers version and symbol information from executable files. Checksym.txt - Readme file for CHECKSYM.EXE Checksym_EULA.RTF - EULA for Checksym.exe CHOICE.EXE Version 5.2.3765.0 - Resource Kit utility to allow you to pick an OS if one is not automatically determined. DUMPEL.EXE - Resource Kit utility to dump the event logs to a text file. DUMPEVT.EXE - Utility that dumps Event Logs in EVT format. EULA.TXT - End User License Agreement Finish.cmd - Contains all commands necessary to build the cab file. GETVER.EXE - Utility used to determine version of Windows NT running. GPRESULT.EXE Version 5.0.2184.1 - Resource Kit utility to dump the Group Policies on this box. GetVDirPath.vbs - Returns the value of the 'Path' property for the specified VDir. MAKECAB.EXE Version 5.0.2147.1 - Resource Kit utility to compress all files into a single cab file. MPSRpt.cmd - Command script used to create all the reports Net.CMD - Contains all commands to run if machine is running Windows Server 2003 QFECHECK.EXE Version 5.00.2195.3137 - Resource Kit utility to dump out a list of installed hotfixes (Windows 2000 only). Readme.txt - This file REG.EXE Version 2.0.0.0 - Resource Kit utility to dump registry values. XP.cmd - Contains all commands to run if machine is running Windows XP. REPORTS GATHERED: ================= Application.evt - Application Event log EVT format. Application.txt - Application Event log TXT format. Details.xml - Lists and Details updates detected by Automatic Updates Items.xml - Lists and provides additional information about updates detected by Automatic Updates Catalog.xml - Lists updates detected by Automatic Updates Ex*.log - IIS Log files for the Microsoft Software Update Services web site GPResult.txt - Log from a run of the GP Result command to tell which policies were applied to the machine. HCUpdate.log - Hardware Compatibility Update Log. History-approve.xml - Microsoft Software Update Services approval history History-sync.xml - Microsoft Software Update Services synchronization history Hotfixes.txt - Registry entries for the hotfixes applied to the machine. IIS*.log - IIS Log file for whichever version is installed on the machine. Internet_Settings_Key.txt - Registry entries for the Internet Settings information provided through IE. Iuhist.xml - Detailed history of updates installed on the system either by Automatic Updates or Windows Update NI.txt - Network Statistics log. Progress.txt - Log that MPS Reports updates to track how far it has gotten. Qfecheck.txt - Lists installed hotfixes Security.evt - Security Event Log in EVT format. Security.txt - Security Event Log in TXT format. Settings.txt - Microsoft Software Update Services settings SetupApi.log - Setup Log file. System32_DLL.csv - Version and checksum of DLL files in the System32 directory (comma delimited). System32_DLL.txt - Version and checksum of DLL files in the System32 directory. System32_EXE.csv - Version and checksum of EXE files in the System32 directory (comma delimited). System32_EXE.txt - Version and checksum of EXE files in the System32 directory. System.evt - System Event log in EVT format. System.txt - System Event log in TXT format. Uninstall.txt - Registry information for installed applications. URLScan*.log - URLScan logs URLScan.ini - URLScan initialization settings Vminst.log - Log from Virtual Machine installation. Winmsd.nfo - NFO format of Winmsd. Winmsd.txt - TXT format of Winmsd. Winupdate.log - Windows Update log file. WSDU.log - Dynamic Update log file Wusetup.log - Automatic Updates installation log file. DIRECTORY STRUCTURE: ==================== %SystemRoot%\MPSReports---| |-- MSUS --| |-- Bin |-- Reports--| | |-- Cab ADDITIONAL INFORMATION: ======================= On your system a CAB file will be generated for your convenience in the %systemroot%\MPSReports\Setup\\Cab directory called %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports generated by the MPS Reporting Tool. Please send the cab file to the Microsoft Support Professional who is working on your support incident. CHECKSYM: ========= For the CHECKSYM reports for each BackOffice Product, the CSV version of the file will only be created if that BackOffice product is installed. HISTORY: ======== Version Changes ============ =============================================================== 5.2.2003.0 - Integrated tool for Windows Server 2003, Windows XP, Windows 2000, and Windows NT 4.0 Added Bitsadmin.exe utility to capture any download jobs currently queued by BITS Get ApprovedItems.txt from the SUS server No longer get the Security Event Log 2.0 - Added capture of History-sync.xml, history-approve.xml, and settings.txt from SUS server Added capture of wusetup.log from systems running the Automatic Updates v 2.2 client 1.0 - Initial version